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I have installed all the software and the printer is working if i print from windows viewer. When I try to use the editing/project software the computer shuts down and then restarts using scandisk and comes back up saying that it has recovered from a fatal or serious error. I have tried uninstalling and reinstalling the software and I have also registered with hp..

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  • Greg Wilkins
    Greg Wilkins May 11, 2010

    Have you got enough memory to use this program? All programs need so much memory assigned to them just for that purpose.
    God Bless Greg


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Control Panel -> System -> Advance Tab -> Settings under Startup and Recovery. Unselect Automatically Restart. Click Ok twice. Try to run you software and look for any error code.

Posted on Nov 24, 2008

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