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We are having problems connecting to xbox live

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  • Lee Hodgson
    Lee Hodgson May 11, 2010

    what are you trying to connect it to?

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  • 32 Answers

Check all of your internet cables they might be messed up =)

Posted on Dec 14, 2009

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Looking for phone number for xbox 360. my live is not working.


Xbox live has no way to contact them from your console. They only want your money and do not care about problems you may have (I'm a 360 owner myself love the console hate there support). http://support.xbox.com/en-us/pages/xbox-live/troubleshoot/connection-issues/cant-connect-to-xbox-live-wizard.aspx follow this link for your problem to troubleshoot yourself or call 1800-4my-xbox they're available from 9am-1am est. Good luck

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I don't think that is an xbox live related problem. to check if is an xbox 360 problem or the xbox live, or maybe the hard drive. Remove the hard drive and try to play a game like this. if it doesn't play is the xbox 360 since all the info for xbox live will be in the hard drive.

If you have a newer arcade xbox 360 they come with an internal memory, so the xbox live info could be there. If that's the case delete the gamer tag that has the xbox live capabilities and try it again.

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1 Answer

My xbox 360 wont connect to xbox live and ive tried everthing


things you can do..... first start by connecting your 360 to the router and run a test through the system setting menu on your 360 dash board.... to do this go to system setting menu and select the network setting menu.... after selecting network setting there should be an option to test you`xbox live connection.... this is the first step in trouble shooting.... if your xbox connects to the network or router than the problem may be in the Internet connection.... after you have a connection between the xbox and the router... connect the router to the Internet and run the the test again... if you are connected to the network and the internet but still not to xbox live try doing a system update to update your system with xbox live.... after doing all of these steps you may have purchased and xbox that has been banned from xbox live and will not be able to join xbox live..... a more simple solution is that you may not have an xbox live account and simply need to set one up... this can be done through the xbox or you can go to www.xbox.com and set up a live account... you can also find FAQ's and trouble shooting steps there

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I would strongly suggest to call Xbox techsupport for help. They will tell you what are the things taht you may try...its for free!!

Dec 08, 2008 | Westell Wirespeed LiteLine 6100...

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I would greatly suggest to call Xbox live Techsupport. They will help you regarding connectivity issue and its for free!!!

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Motorola WR850G router may fail to connect to xbox live after update to firmware 6.1.4. I was able to correct the problem. My solution was
Go in xbox >> network config >> IP and use Static option. Set the xbox to an IP in the range allowed by your router configuration. The router IP config range is found in the router config web >> Lan section. Then I set my router config >> Routing >> DMZ IP Address setting to the xbox ip I just assigned to my xbox. Restart router using the restart button on the Basic page of router config. Restart your xbox and attempt to login to xbox live. This solved my problem.

As a side note, on the xbox networking test page, the xbox live status message will allows show they are aware of a problem with xbox live login. This is a lie. For that reason I postponed trying to fix my router problem thinking it was an xbox issue, it is not. Once you finally connect to xbox live you will still notice this incorrect message remains. Microsoft developers ****...

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The xbox live board is down,so if you pass all tests except the xbox live one,this is the problem.I rang them and they said over 50% of users are having this problem.Its because so many people went on it over Christmas and the system got overloaded.They said they're working on it and it should be up and running in a week or two. ~~PS~~ I rang on the 12-1-08 so it should be up by the 20th,its not your fault,the servers down.

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Wait a couple of hours. The other day it was doing that to me so I waited a while and it worked. (Halo 3)

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