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I have a DVD VCR Model: DV1140 Serial:4321140013676 that will not open either drawer (ie. DVD or VCR) -- Please advise. Also your published telephone number (1-800-736-7679) is reported by tel co. as not in service -- what number is a good one?

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  • jungb79 Nov 24, 2008

    YOU DIDN'T ANSWER MY REQUEST FOR A VALID TELEPHONE NUMBER -- and

    I didn't receive a Repair Facility telephone number *++=

  • jungb79 Nov 24, 2008

    YOU DIDN'T ANSWER MY REQUEST FOR A VALID TELEPHONE NUMBER -- and

    I didn't receive a Repair Facility telephone number *++=

×

5 Answers

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  • 19,396 Answers

GoVideo is out of business, and all their lines are closed, including the website is down.

If you want to get repair service, call CircuitCity at 888-333-2333 to arrange for a convenient appointment time, or bring your product to the nearest Circuit City store.

Let me know how it goes.

Posted on Nov 24, 2008

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  • Master
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Sir/Madam,

There should be a teeny weeny hole at the side of the drawer. You inserta paperclip end into this hole and the drawer should open for you. Yourplayer may be fried from the outage. This has happened to me withelectronics that were not plugged into a surge protector. When you doget the drawer open and want to test it to see if the drawer is frozeninto a nonworking position, please use an old DVD you don't care aboutas you might not get the drawer open again. Also Some don't have holes and may need to be opened up and move a gear or slide a lever to release.

http://72.14.235.132/search?q=cache:gwTf6UDxbiYJ:www.wvn.ac.uk/guides/DVD-VCR.pdf+go+video+dvd/vcr+dreawer+mot+open&hl=en&ct=clnk&cd=3&gl=in


thanks
good luck

Posted on Nov 24, 2008

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  • Master
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The manufacturer of your DV1140 is not longer in business, that is why the phone number is not longer listed.
I would suggest to find a local service tech near you to diagnose the problem with your DV1140 but it might not be worth it to repair it because in some cases the repair cost might exceed the cost of buying a new device.

Posted on Nov 24, 2008

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  • Expert
  • 276 Answers

Check if something blocking the door assembly gears.and make it clear.

Posted on Nov 24, 2008

  • smarttech Nov 24, 2008

    as per the information i collected u can now contact GoVideo at (480) 998-3400



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  • Master
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First turn off the dvd player
take out all the screw to remove the case then you will see where the disc is hel in the caseing in the middle with a silver cover saying caution lazer radiation etc pressthe clips and lift off the metal then change the dvd and put back the cover and there you go

Posted on Nov 24, 2008

  • micromaster
    micromaster Nov 24, 2008

    Try a hard reset. Just unplug the power cord for 30 minutes or more, then try again.

    If the reset does not help, you should unplug the power cord, remove the screws so you can

    remove the top cover. Then, visually, you may be able to see what is obstructing the proper

    handling of the dvd disc.

    It will not be wise for you to take the set to a repair facility simply because the repair,

    unless it is under warranty or you have an extended warranty plan, because the cost of

    repair is as much or more than the purchase price of a new player.

    Let me know more if you do not succeed in getting the disc to move in an out properly.

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1 Suggested Answer

6ya6ya
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Posted on Jan 02, 2017

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