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I have recently bought a Kenwood Microwave model KEN GJ/SS25. I notice that the turntable does not revolve. Should it? Regards John Hamon jhamon@hotmail.co.uk

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The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

For parts and service, you should contact Kenwood at the number in the owner's manual.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Nov 25, 2008

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