Question about Canon PIXMA MX310 All-In-One Printer

15 Answers

Canon MX310 paper jam

I cannot clear the paper jam error. I have tried to clean the rollers and I have looked all around the inside, there is NO paper anywhere. I have turned it off (for several days) and back on. I cannot do anything with the printer because it has the alarm light on and it says to clear the paper jam.

Posted by on

  • 13 more comments 
  • Anonymous Dec 05, 2008

    I got paper jam and I cannot get out the paper from inside in any way. Please help.

  • singbaby Dec 13, 2008

    It's ridiculous - there was a paper jam that was easily cleared - now it is useless until I can figure out a fix

  • dhlongcore Dec 17, 2008

    I have the same problem. There is no paper jam but the printer will not work until I clear the nonexistent jam. In the past when this happened, I just removed the paper from the input tray and replaced it. This no longer works.

  • gclanton Dec 19, 2008

    I had the same problem today. I ended up taking a piece of paper and from the back side started lightly forcing the paper in the back slot. I had the top cover open where you replace the ink cartridges. Towards the back you can see the paper start coming into the printer next to some rollers. On mine there was a small black switch about an inch from the right in the middle of the plastic piece above the rollers. Once I started pushing this paper in I could see this switch was stuck in the down position. After several minutes of pushing the paper in and out the switch moved up and out of the paper path. I then pulled out the paper and hit the ok button and it came on line. This may work better with a piece of card stock.

  • kurtcobain Jan 10, 2009

    i have the same problem

  • kurtcobain Jan 10, 2009

    mr drwfan did you get your problem solved cos i have the same problem as i tried cleaning the rollers and the rest but the light stays on with paper jam message

  • joycc79 Jan 14, 2009

    How annoying, I have the exact same problem, I tried forcing a laminated piece of paper through to clear the jam which it seems to have done but now when I try to print anything it either starts to feed the paper then spit it out, or it grabs hold of the paper and says there's a jam again! I give up!



  • archanalaher Jan 16, 2009

    canon mx308 all in one printer scanner in which pepper get stuck while printing

  • nite_reaper Feb 16, 2009

    i cant find the switch you mention. The display doesn't say theres a paper jam. Once cleared the alarm light is on. We reset it and the light went off but now it just feeds crooked and wont pull the paper through.

  • Michael Warshum Mar 16, 2009

    I acquired the MX310 from a friend with the same problem.

    lcd says paper jammed, clear jam and press OK. I can not find any scrap of paper of any kind inside the unit.

  • marcsalot Mar 24, 2009

    I would have SWORN that I had no paper stuck. But I followed drwfan's instructions. I lifted the cover (where the ink is). I located the white plastic piece that runs from side to side, toward the back of the machine. About an inch there was a notch on the back part of the white plastic. And there, indeed, was a small bit of paper. Now to figure out how to get it out. I cannot see any way to loosen the white plastic piece so that it isn't locked against the black roller.

  • marcsalot Mar 24, 2009

    Sorry. Correction to my last post:

    I should have said that I followed the instructions of gclanton and dgartner1. Thanks to the both of you.

  • Anonymous May 04, 2009

    I have the same problem and what I did because the piece of paper was so small is I put the nozzel of my vacuum in the paper slot and was able to **** it up.. My printer works fine.

  • rwobee Nov 01, 2012

    Just so you know, I could not figure out how to get a sheet of paper fed thru by hand the way dgartner1 describes, couldn't orient myself to find any black or white switches etc. Shook it upside down, still jamming. So -- I called Canon's Support Line at 1-800-OK-CANON 1-800-652-2666 and they walked me through FIXING it, merely by de-installing the printer, downloading a specific driver he recommended from their website (he emailed me the link and walked me thru it all) and voila -- it's working perfectly. In my case I could COPY and it would eject fine, but when I PRINTED from the computer it always Jammed. This told him it was probably a driver problem (thinking I had Legal paper in when I did not.) FYI

  • guest69 Jan 11, 2013

    Hey thanks gclanton & dgartner1. I utilized your instructions after relentless efforts to fix my MX310 and your solution worked! I used a postcard to feed the back rollers, and some granola crumbs came through. It still sounds a bit funny but it's printing, so thanks a ton!

×

15 Answers

  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

"Gclanton" had it right.
I had the same problem today. I ended up taking a piece of paper and from the back side started lightly forcing the paper in the back slot. I had the top cover open where you replace the ink cartridges. Towards the back you can see the paper start coming into the printer next to some rollers. On mine there was a small black switch about an inch from the right in the middle of the plastic piece above the rollers. Once I started pushing this paper in I could see this switch was stuck in the down position. After several minutes of pushing the paper in and out the switch moved up and out of the paper path. I then pulled out the paper and hit the ok button and it came on line. This may work better with a piece of card stock.
That switch is the issue.  I ended up finding an object lodged against the switch.  Needed a flashlight, plastic giftcard and a tweezers to get it out.  Works great now.

Posted on Jan 05, 2009

  • fjdorsam
    fjdorsam Mar 06, 2013

    Thanks, great help, it works now! Franz

  • Barbie Teboe Oct 04, 2013

    Praise the LORD! It worked! I knew there was no paper in there and there was no other way to see anything stuck in it. Fiddled with that little switch and voila! Just printed my document! Thank you! BTW, mine is a Canon MX410 and it still worked!

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 93 Answers

Open the printer where the paper for printing is put in.
At the back left hand side there is a white long piece and either side a white piece with a small square on it.
Use a longingish screwdriver and push this gently down. It will click back into place quite easily.
Note: this tops the paper from feeding in and needs reseting after a jam.You will know all is OK when a sheet of ordinary paper is put in > touches the feed roller above the white bits, and is level across the paper feed area.

Posted on Jun 20, 2010

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Turn the printer upside down while looking into the paper feeding tray and give it a few strong shake, and most often than not a foreign object will guiltily come rolling out from the deep of the printer. Mine is a thumb tack ;)

L.L.

Posted on Sep 06, 2009

  • Lilly Spice
    Lilly Spice May 20, 2014

    THIS, I over a week with out a printer and two frustrating days trying to figure out what was wrong.... I think I could of damaged the printer doing everything that was listed as a comment (black switch, white square, rollers, feed rollers)!After giving up all hope I shook the printer unplugged and turned it on three times and it finally work. The canon support was no help trying to get me to buy a refurbished or sent it in.... Thanks for all the input but shaking it worked

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Thank you so much gclanton and dgartner, it turned out that there was a single staple wire stuck in between the rollers (probably fell off a document I was copying), i used a plastic flexi card, usually used as prepaid phone cards in the Philippines and it worked just fine. Another useful tip, if you want to know the exact position where a foreign body is dislodged between your printers rollers, try printing a document first and wait until the printer's alarm is set off, then pull out the unfed part of the paper from the paper feeder, look for the crease on the side of the paper that was supposed to be fed on the printer, voila!, you will know exactly where the foreign body is located.

Posted on Feb 16, 2009

  • wildfire_TIN Feb 16, 2009

    Oh I am sorry, i used the solution given for mx310 for my mx308, nevertheless it worked fine for my printer..

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

I love reading all of these McGyver posts on how to fix things with common objects! My problem was a consistent "paper jam" message, but no paper jam visible no matter how hard I looked. Tried turning it upside down and shaking it like gazer loki suggested, to no avail. Tried shoving paper in the back but could not get it to go through the roller. Finally I took out the flashlight again and looked, REALLY LOOKED, into the tiny slot where that switch is just above the roller (the switch is not so easy to find, but the tiny slot is -- it's about the size of a pea but square, about an inch from the right end of the roller) -- and voila! There was a teeny piece of paper stuck in there. It took a couple firm tugs with a sharp pair of tweezers, but I got it! Hooray -- and thanks for everyone's posts. It was a combination of efforts!

Posted on Jun 12, 2010

  • Steve
    Steve Dec 19, 2013

    The Internet is great! I went through all of the above solutions and was ready to give up until I got to this one. I looked, REALLY LOOKED, and there it was, a small piece of paper that had ripped off. Thank you mandamoos...the solution still works in 2013

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Well, it's 2010 and all these "fixes" were in 2009. I have tried them all: shook it every which way, sucked it, blew it, reset the white switch and played with the black switch - nothing works. The white reset switch moved downward & clicked, but no difference. The black switch rocks back & forth but won't stay up. I bet a hand grenade would "fix" it!! I give up!
Steve

Posted on Jul 26, 2010

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Thanks to Gclanton and Dgartner.... located the "switch"... which was being blocked by ...of all things a small dark chocolate wrapper....I scooted it as far back as I could with a piece of wire then made a tiny gaff using a chopstick and a fish-hook to take it out from the back.

Posted on Jul 14, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Smash it - i just did and i feel so much better - what a piece of ****

Posted on Oct 27, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I used a sheet of heavy card stock and put in the paper feed. I then turned on the printer. When the paper began to feed, I held on to it and prevented it from feeding. This caused the rollers to spin on the card stock, in a way cleaning them. I did this three times and eventually a piece of plastic was stuck to the card stock when it exited. Paper jam cleared. I hope this helps y'all. The next thing I was going to do was target practice with my Glock.

Posted on Feb 23, 2013

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I used the same method gclanton and dgartner1 used with card stock to push the black lever switch.  There was a small grey piece of plastic that was resting under the black switch.  I used a thin wood skewer to push this piece back and up, from the black switch which was then able to sit in its proper position.  The first time I printed, it printed one page and the jam alarm came back. The foreign object had fallen back to interfere with the switch.  It's too big to pull out thru the switch space so I pushed it back further out of the way.  So far it's printing normally but as long as there's something in there I think I'll occasionally get the jam again.

Posted on Jan 07, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

The advice here was helpful. Paper seems to jam under what others have described as a switch located an inch or so from the left end of the white translucent bar. Getting shreds of paper out leads to acuteCanon rage. I did it this way. Find some v thick paper or thin card or plastic, and cut into a wedge shape. Then cut a square notch in the daigonal edge you have just cut. Feed the wedge in as far as you go, but on the diagonal, so that a corner gets to the feed slot first. With some wriggling and expletives, you can get this corner to protrude. You now need to raid the kitchen draw to find something akin to very long tweezers, so that you can grab the protruding corner. Then, gently work it back and forth and square it up, until you can pull it through in such a way that the notch you cut earlier can get behind the blockage and ease it forward and out. You might need several passes to get everything out, and a lot of patience.

Posted on Feb 02, 2011

  • JennyLynn Jul 17, 2012

    Thank u so much! I thought surely none of the kids put something in it from where it's sitting, sure enough I took advice of cutting card stock into a triangle, forced it through and out cam...a bracelet!! Love my printer and so glad it's fixed!!!

×

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had the same problem. After calling Canon, they wanted to sell me a new printer. I took the printer and turned it upside down and shook it. Out came a marker that was in the printer. You couldn't see the marker even with the printer open with it right side up. Now it works great!

Posted on Dec 31, 2010

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

My switch was moving but must not have been far enough. Pushed on it a little with a knive and now it is working. Probably only till the next jam

Posted on Sep 12, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I was also following the advice of gclanton and dgartner but I did not hav as much luck. The black switch has a bottom piece that bends and somehow that piece broke off when I messed with it. Where initially pushing the black switch back had cleared the jam, it happened again and again and as I kept "fixing it", it must have broken. I vaccumed the area to get rid of debris (by the way, if you do this inside, be careful because there's a spongy thing that can end up in your vaccum) and I almost had it all working when I noticed that the paper feed started not working and started saying constantly that it was out of paper. So I looked carefully at the rollers and noticed a black thing under the white rollers inside the printer so I got some tweezers and pulled it out and it was the piece of the black switch that broke off. Now I'm permanently in the mode of the thing thinking it's out of paper! I guess I didn't get as lucky as those above. If you play with that black switch, I suggest extreme care not to let it break. It has this bottom piece that I think is supposed to tuck under and back and that's what broke. Perhaps when I noticed it was tucked under and back it was already broken and wasn't even supposed to tuck under and back. I guess I'll never know. I wish Canon would do something about that swtich and the vulnerability! Can't they protect the inside of these things from getting debris in there? In my case I had the back paper feeder open for years and I think some debris must have gotten in when my husband for some reason $%%^^^& decided to close it along with all its dust and dirt that accumulated over the years. Darn it!!!!

Posted on Aug 26, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Cuando se atasca el papel y tiramos fuerte del mismo por el alimentador -en sentido contrario a la alimentación normal del papel- podemos doblar o romper la pieza que detecta que hay papel. Se trata de una pieza negra en forma de L y se puede doblar o romper la parte inferior. Si esto ocurre pese a que lleva un muelle, la parte alta de la L no llega a la posición correcta y no interrumpe un detector de luz. La pieza negra en forma de L se encastra en una pieza blanca que tiene 8 rodillos y se encuentra tapada por la pieza/rueda que mueve el papel por la impresora.
Alguna de las soluciones que empleaban un plástico para forzar esa pieza negra en forma de "L" pueden funcionar. Lo correcto es desmontar toda la impresora -muy complicado- y sustituir la pieza en forma de L que tiene la inscripción T1-4.
Desde España

When the paper is blocked and we throw away strong of the same one by the feeder - in felt opposite to the normal diet of the paper - can double or to break the piece that detects that paper is inside. It is a question of a black piece in the shape of "L" and it you can double or to break the low end. If this happens even though it takes a dock, the highest part of the L does not arrive to the correct position and it does not interrupt a light detector. The black piece in the shape of "L" is putting in a white piece that has 8 rolling pins and covered by is found the piece/wheel that the paper moves for the printer.
Some solutions that a plastic to force that black piece used in the shape of "L" can work. The correct thing is to desmonted all the printer - very complicated - and to substitute the piece, part numer T1-4.

Posted on Feb 12, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to clear paper jammed on printer mx318


Paper jam I suppose is the commonest of all printer problems as it can occur due to strayed, stuck bits of papers in pathway of paper tray, outlet, roller etc. I would recommend cleaning the paper inlet, outlet, and other possible areas to avoid a paper jam situation. I have observed that most people fan the paper pile to keep them dry or non-sticky. It's a wrong method because fanning the pile of papers make them go haywire and often lead to paper jam. ...solve other printer problem

Sep 18, 2012 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Paper jammed message and alarm light remain on even though there is no paper jammed


Hi,

To fix this kind of error, remove the ink cartridge and turn the printer upside down and gently shake it.Check if anything comes out.If nothing goes, or you can't hear anything rattling around, get a piece of card stock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there. Open up the printer and clean the insides with a soft cloth and a brush. That should remove all the bits of paper inside.The teeth on the roller sides may have some dirt stuck on them which does not allow the rollers to roll freely and hence is as bad as paper jam. The idea is that the rollers do not roll whether because of paper or some dirt on the roller teeth. They have to be cleaned.


Thank you !!

Jul 09, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I have a problem with an error of "Jammed paper" and I cant see any paper jammed, What should I do?


Sometimes a "jammed paper" error message is caused by a very small piece of paper lodged inside around a roller, and can't be seen with removing a cover or something, It isn't always a full sheet of paper in an obvious place that causes the problem. poke around inside and look for a tiny culprit, goodluck!

Mar 27, 2010 | Canon PIXMA MP210 Photo All-In-One Printer

2 Answers

Paper Jam Alarm - but cannot find any jammed paper?


Hi,

The unit may have a paper jam or stuck object inside, if you have experience a paper jam error before, check the printer for any object or paper stuck inside, clean roller.

Some error like this can be a problem on the feeder sensor and by this time you may need to replace and repair the unit.

Hope this initial info helps

Sep 03, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Paper jam message


Look for little pieces of paper that get stuck in the rollers, also verify that the gears and roller didn't get misaligned when you cleared the jam.
Good Luck, 

Mar 02, 2009 | Canon MX310 Office All-In-One Printer

1 Answer

MX310 Printer Problem


make sure there is no dust around the rollers that pull the paper in. you may want to gently clean them with a damp cloth also the manual is at: http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=15603#DownloadDetailAct

Feb 05, 2009 | Canon PIXMA MX310 All-In-One Printer

3 Answers

"Clear paper jam" error, but there is no jam!


Try cleaning the rollers, it's the maintenance tab on the printer's properties. Maybe this will help.

Feb 28, 2008 | Canon PIXMA MP130 All-In-One InkJet...

3 Answers

Clear Paper Jam error -- but there is no paper jam!


Sometimes while clearing the jam (if there was one) you may leave a bit of paper left behind which obscures a sensor causing it to think there is paper still in the paper path, or sometimes even paper dust can do it. Try a bottle of compressed air and blow the path out very well. Get a bright light (good flashlight) and very throroughly eyeball the paper path for any "foreign" objects...

Apr 16, 2007 | Canon PIXMA MP780 All-In-One InkJet...

Not finding what you are looking for?
Canon PIXMA MX310 All-In-One Printer Logo

18,943 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Printers & Copiers Experts

kakima

Level 3 Expert

96627 Answers

old marine
old marine

Level 3 Expert

1476 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Canon Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...