Question about HP Printers & Copiers

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After opening the rear door to clear a paper jam, message said door was open. I was closed! When I pushed START COPY BLACK, nothing happened. The yellow light is blinking and in the blue box it says shutting down. What should I do?

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  • lhstreed Nov 24, 2008

    My printer is HP Photosmart C4200 All-in-One Series

  • lhstreed Nov 24, 2008

    All is well! Thank you.

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4 Answers

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
...If still door open is displayed remove and replace it again then check if you getting the same error..

Good luck....

Posted on Nov 24, 2008

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Paper jams are among the most common problem with HP inkjet printers. Follow these instructions to learn how to clear a paper jam so you can get back to work.

  1. Disconnect the power cord from the back of the printer before you begin. With the power disconnected, you will protect yourself from being shocked. This is an important step when you are fixing any type of electronic device.
  2. Move your printer so that you'll have access the back panel. Unhinge the back access panel of the printer.
  3. Look for paper through the opened back panel. Remove any paper you find jammed.
  4. Close the back access panel. Make sure that it latches into place and looks the same way it did before you opened it.
  5. Open the front or top access panel. This is the panel you use to access ink cartridges. If the carriage that holds the ink cartridges moves, then you forgot to unplug the printer. Go and do that now. Look for paper that may be jammed in this area of the printer.
  6. Remove any paper you find jammed here. There will be resistance from the paper feeder, so pull slowly or the paper will rip and create a more serious problem.
  7. Close the front access panel. Make sure that it latches back into place.
  8. Plug the printer in and attempt to print again. If you can print successfully, you have removed the paper jam.

Posted on Nov 24, 2008

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Power off the printer for two minutes then again ON it.then wait for the printer to get ready .and check .

Posted on Nov 24, 2008

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Try to unplug the power cord on the printer (without turning off the power button on the printer). Wait for a couple of minutes then plug it again. It should reset the printer.

If you have other problems, feel free to ask for assistance again. You may also provide the exact model of the printer that you are using.

Posted on Nov 24, 2008

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1 Answer

MP 640 paper jam message that wont clear


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Jul 29, 2012 | Canon MP640 All-In-One InkJet Printer

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On a clx-6200 message says "paper jam 0-c=open/close door. what door is this?


It is telling you that there is a paper jam. Open the door, pull the jammed paper out, close the door, it should clear the message.

Apr 21, 2012 | Samsung CLX 3160fn All-In-One Printer

1 Answer

Help please, I've a paper jam. how do you open the printer ??


Clear the jam from the back of the All-in-One Follow these steps to clear the jam from the back of the product
  1. While the product is still on, disconnect the power cord from the back of the product.
  2. Press in the tab on the left side of the rear door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear doorc00652174.gif
  3. Gently pull the paper out of the rollers.
    CAUTION: If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
  4. Replace the rear door. Gently push the door forward until it snaps into place.
  5. Connect the power cord to the back of the product.
  6. Press the OK button to continue the current print job.
    NOTE: The print job might cancel instead of print. If this happens, reprint the document.
  • If the issue is resolved , you do not need to continue troubleshooting.
  • If the issue is not resolved , continue with the steps in this procedure.
Clear the jam from the front of the All-in-One If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front.
CAUTION: Remove the paper jam carefully because it is possible to damage the product when removing paper from the front.
  1. While the product is still on, disconnect the power cord from the back of the product.
  2. If necessary, pull the input tray down to open it, and then lower the print cartridge door. Figure 2: Print cartridge doorc01491485.gif
  3. Gently pull the paper out of the rollers.
    CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If you do not remove all the pieces of paper from the product, more paper jams might occur.
  4. Close the print cartridge door.
  5. Connect the power cord to the back of the product.
  6. On the control panel, press the Start Copy Black button (c01495311.gif ) to continue the current print job.
    NOTE: The print job might cancel instead of print. If this happens, reprint the document.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.


For more info, you can click the link below:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00651302&tmp_task=solveCategory&lc=en&dlc=en&cc=us&site=null&lang=en&key=null&product=1141647

Feb 15, 2011 | HP Photosmart 4180 All-in-One Printer

2 Answers

How to clear paper jam?


How to clear the jam depends on where the jam is.

If the Jam is in Tray 1:
1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out.
2. If you cannot see the jammed sheet, open the tray 1 door and pull out tray 2.
3. Push down on two tabs to release the tray 1 panel.
4. Remove the jammed sheet by pulling it straight out.
5. Push up on two tabs to replace the tray 1 panel.
6. Replace tray 2.

If the Jam is in Tray 2:
1. Pull out tray 2 and place it on a flat surface.
2. Remove the jammed sheet by pulling it straight out.
3. Replace tray 2.
4. Press OK to continue printing.

If the Jam is in the Fuser area:
1. Open the rear door.
2. Remove any jammed sheets.
3. Close the rear door.

If the Jam is in the Output Bin:
1. Look for jammed paper in the output bin area.
2. Remove any visible media
3. Open and then close the rear door to clear the message.

It is possible that the paper may tear when clearing the jam. Be sure to clear any paper fragments that tear off.

Dec 16, 2010 | HP LaserJet CP1515n Printer

2 Answers

Can't get the paper jam to clear after taking paper out and pressing OK.


Remove any loose paper
Clear the jam from the All-in-One
  1. While the product is still on, disconnect the power cord from the back of the product.
  2. Press in the tab on the left side of the rear door to release the door. Pull the door away from the product to remove it
  3. Gently pull the paper out of the rollers.
  4. Replace the rear door. Gently push the door forward until it snaps into place.
  5. Connect the power cord to the back of the product.
  6. Press the OK button (c01473255.gif ) to continue the current print job.

Clear the jam from the front of the All-in-One
  1. While the product is still on, disconnect the power cord from the back of the product.
  2. If necessary, pull the input tray down to open it, and then lower the print cartridge door.
  3. Gently pull the paper out of the rollers.
  4. Close the print cartridge door.
  5. Connect the power cord to the back of the product.
  6. On the control panel, press the Start Copy Black button (c01495311.gif ) to continue the current print job. NOTE: The print job might cancel instead of print. If this happens, reprint the document.
    • If these steps resolved the issue , there is no need to continue troubleshooting.
    • If the issue persists , see the next step.
    Reset the All-in-One
  1. Make sure that the product is on, and then disconnect the power cord from the back of the product.
  2. Unplug the power cord from the wall outlet, wait 30 seconds, and then plug the power cord back into the wall outlet.
  3. On the control panel, press and hold both the OK (c01473255.gif ) button and the Help (c01495312.gif ) button while you reconnect the power cord to the back of the product. The message, 'Semi-full Reset' , displays on the control panel display.
  4. Wait until the product initialization process completes so that the product can recover its original settings.
Reload paper and test the All-in-One
Fan the paper to make sure the pages are all the same size and not stuck together, and then reload the paper in the input tray.
  1. Press the On button (c01453128.gif ) to turn on the product, if it is not already on.
  2. In the software program from which you are printing, click File , and then click Print . The Print dialog box opens.
  3. Select the product from the drop-down list, and then click Properties . The Properties dialog box opens.
  4. Click the Paper/Quality tab.
  5. Make sure the paper specified in the Type box matches the paper in the product. NOTE: The paper might jam if photo paper is specified in the Properties dialog box when there is plain paper in the tray.
  6. Print the document again.
    • If these steps resolved the issue , there is no need to continue troubleshooting.
    • If the issue persists , see the next step.
    If you have completed all of the steps listed above and are still experiencing a problem, service your product.

Mar 31, 2010 | HP Photosmart C4180 All-In-One InkJet...

2 Answers

Grinding Sound - Orange Paper Jam Light


You have a broken gear main motor. I had the same problem, bought $5 part and after the replacement of the gear,it runs like new

Dec 04, 2008 | HP LaserJet 4L Printer

1 Answer

Could you please tell me how to release paper jammed in a hp photosmart c3175 ALL IN ONE printer scanner copier,if I pull the paper it just tears away. Thank You . RAY WINCH. EMAIL...


Clearing a paper jam from the rear door Follow the steps below to clear a paper jam through the rear door.
  1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the unit. Figure 1: Removing the rear door c00652942.gif
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all of the pieces of paper from the unit, more paper jams are likely to occur.
  3. Replace the rear door. Gently push the door forward until it snaps into place.
  4. Press Cancel to continue the current job.
Clearing a paper jam from the front door
  1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Figure 2: Lowering the print cartridge door c00652943.gif
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the unit, more paper jams are likely to occur.
  3. Close the print cartridge door. Figure 3: Closing the print cartridge door c00652944.gif
  4. Press Start Copy Black or Start Copy Color to continue the current job.

Aug 06, 2008 | HP Printers & Copiers

3 Answers

Paper jam. we removed the major portion of it. bit of paper is inside. we can't find out that. display shows 13.20.00. we removed front and back except toner catridge. what we have to do.


Try this linke below.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=411171&prodTypeId=18972&prodSeriesId=411171&objectID=c00642524

Or i cut and paste text, but you should view pictures. If you cannot get to it from link. Try typing "Paper jams alternating between front and back door" It should be first link from HP about a 3550.

document.tlSearch.tx.value=unescape("") s.gif s.gif
HP Color LaserJet 3500, 3550, and 3700 Series Printers - Paper Jams Alternating Between Front and Back Door Issue Description Customers may see paper jams error messages with no paper seen in the paper path. The message will alternate between check the front door and the back door. Workaround The release lever engagement tabs on the rear door can be bumped into the in-correct position. The purpose for this tab is to re-engage the fuser release levers as the rear door is closed. When one or both of these are left in the in-correct position the printer goes into a cycle of alternating between a "Jam in the Front Door" message and "Jam in the Rear Door" message. There is no paper present in the paper path when this happens. When a customer gets the "Jam in the Front Door" message and opens the front door, no paper is found. After the customer closes the front door, they get the "Jam in the Rear Door" message. When they open the rear door, find not paper (even pull out the fuser), and close the rear door, they get the "Jam in the Front Door" message. This cycle will continue

Placing both engagement tabs in the "Correct" position solves the problem and allows the print job to continue.for as long as the customer is willing to keep checking.

Sep 27, 2007 | HP LaserJet 3550 Printer

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