Black screen Not able to take pictures when you turn on camera it either has a black screen or it says access also it might say turn power off and on again.

Turn on the camera and press the DISP button 2 -3 times and see the result.

Maybe your Sony cyber-shot battery power is low, have a charge of it.

Hi,

Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, press the RESET button located above the PHOTO button which will change all settings back to factory default. The images and videos will not get deleted.

If the issue persists, service may be required.

Thanks for contacting FixYa

problem in lens unit replace it

try to remove the battery for a few minutes this should refresh its system once you power it up again.

LENS section is faulty and have to be replace to solve this problem.

You can try contacting Sony - maybe through online chat if its available for free. From what you have described, it sounds like a hardware failure. Contact Sony, and if it is a hardware failure, they will replace it for free. Or, if you have bought it from a big retailer (i.e. bestbuy, futureshop, etc.), you can try asking them for an exchange for a new camera. They will send it the old, broken camera into Sony for you and replace the camera with a new one. Just make sure to take out your memory card first (don't wanna lost all those pictures in there).

Hope this helps,
Eric

switch on when the lense extends take hold of the end and gently twist and pull the lense you may hear it click. be gentle do not force it then switch on and off again this should solve the problem

 Delete some images then try
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Green, I spent some time today with a sony tech rep on line. We went thru the motions of battery, memory card and still no help. So I'm sending my camera back to sony for repair. Mine is still under warranty. Hopefully yours is too. Good Luck. Mike aka m1stones1