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Razr broke in half is this fixable under manu. warranty?

My daughters Razr (purchased,activated in August 2008) has broken in half.. The entire display section came apart from the keypad section. Surely, this can be claimed as a manufactuers warranty issue.

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  • 7,752 Answers it can not it was damaged by you (CUSTOMER) if the phone had a software issue due to the firmware on the phone as no fault to you then you could claim that.

Posted on Dec 28, 2008


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If you purchased the appliance in August 2008, the appliance is definitely covered under the manufacturer's one year limited warranty that comes with most appliances. You can contact GE directly by calling their Warranty Management department. The information below is from their website,

For warranty questions, please write or call:
1-800-626-2224 M-F 8 a.m. -8 p.m. EST; Sat. 9 a.m. - 4 p.m. EST

For hearing impaired service call toll-free 1-877-885-2782.

If you wish to send correspondence, use the address below:

General Electric Company
Service Protection Plus™
P.O. Box 100
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They should not charge you for a service that is covered under a warranty. Be prepared to provide your COMPLETE model number and serial number. Usually this information is located somewhere around the door opening, or on the back of the appliance. You should also have your receipt or purchase order. But...if you don't have it, the SERIAL number will indicate the MONTH and YEAR the appliance was manufactured. The manufacturer should still honor the warranty based on this information.

If you don't get satisfaction with this, you can try their Answer Center at 1-800-626-2005.

I hope you find this information helpful. If you do not get any where with this, please post back and let me know. Good luck.

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