Question about HP Photosmart 2610 All-In-One InkJet Printer
Everytime I try to scan I get the message "You need to install or run HP software for this feature. How do I get the software? I have looked all over the internet for this! Thanks, Martha
This is a common feature with this device most especially when one or more of the driver becomes corrupted remove the previous software then you can down load and reinstall it infact hp recommends that you can get it here
To download the software for your printer, click here:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=421139& hope this helps thanks and Godbless
Posted on Nov 24, 2008
Hi and welcome to FixYa,
Initially, it could be suspected that not all of the required files were installed. Try to remove HP connection to PC, uninstall, reboot and then re-install. On one of the steps, the installer package would get connected to the Internet, this must be allowed and importantly, it must be allowed to install ActiveX Control. Additionally, the Windows built-in firewall would prevent some of the installer programs connecting to the Internet. All those from HP at the moment of installation must be allowed. This page from HP would shed additional insights to the issue. Thereafter , pls follow on screen instructions and connect only the HP device if and when instructed to do so. In some instances, it would only be after a reboot.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.
Posted on Nov 24, 2008
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Posted on Jan 02, 2017
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