Question about HP Officejet 4315 All-in-One Printer

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Need to connect printer to laptop

Having trouble connecting printer to laptop; was connected to desktop.
I am able to run a self test report but I cannot print from my laptop

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Just kept trying

Thanks anyway

Posted on Nov 25, 2008

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You have to install drivers for the printer in your laptop, then run the test print.

Posted on Nov 24, 2008

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How do I find the Printer IP address


Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test report displays details about the network settings.

To print the wireless test report
1. From the printer control panel, touch (Wireless), and then touch Settings.
2. Touch Print Reports
3. Touch Print Wireless Test Report.

Apr 09, 2016 | HP Officejet Pro 8610 Wireless All-in-One...

1 Answer

HP Calibration Error


    For HP Officejet 6600 / 6700 printer models which suffer a calibration error, more than likely either the PRINTHEAD has connectivity issues (i.e. remove, clean all contact points, and reinstall), compatible/clone ink cartridge chips are causing the issue, the PRINTHEAD is approaching end of life, or not all ink nozzles are firing and therefore the printer is unable to calibration. Perform the following diagnostic checks to help make a determination:

    Tap 41 PRINTHEAD Health Diagnostics (NOTE: applies to touchscreen 6600/6700/8600/8700 printer models only):

      1.Press 'Return' button (lower left side) four (4) times until 'Support' menu is displayed.
      2.At 'Support' Menu, using the arrow key, navigate to the 'Service Menu', press Ok.
      3.Use arrow keys to advance to the 'Special Reports' Menu. Select OK.
      4.Use arrow keys to advance to the 'print mech button tap' menu. Select Ok.
      5.'code = 0' will be displayed. Use arrows keys to change value to '41' (i.e. press and hold right arrow key).
      6.When 'Code = 41', select 'OK'. The diagnostic test pattern will print.
      7.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced. Re-seat PRINTHEAD and/or clean rear electrical contacts and repeat 'Tap 41' test to verify connectivity is not the issue.

      Nozzle test (use to determine if all ink cartridge nozzles/printhead is firing all colors properly)
      Press return arrow 4 times
      2.Press support menu
      3.Press right arrow 5 times to print diagnostic menu and press ok
      4.At nozzle test press ok


      Self test/printer status (use to print internal printer settings)
      Press return arrow 4 times
      2.Press support menu
      3.Press right hand arrow 7 times to reports menu and press ok
      4.At self test report press ok


      Extended self test (use to evaluate color performance and obtain total page count)
      Press return arrow 4 times
      2.Press support menu
      3.Press right hand arrow 7 times to reports menu and press ok
      4.Press right hand arrow 1 time to extended self-test and press ok


      Print Quality Diagnostic Page (use to determine if printing alignment is correct)
      Press return arrow 4 times
      2.Press support menu
      3.Press right hand arrow 7 times to reports menu and press ok
      4.Press right hand arrow 2 times to Print Quality diagnostic report and press ok
      Print head recovery (runs 'intensive' printhead service cleaning routines, i.e. for a clogged printhead)
        1.Press home key twice
        2.Then return key
        3.Then home key twice
        4.Then return key
        5.Then home key twice...............this will gain access to the Engineering Menu
        6.Press the 'service menu'
        7.Press right arrow 4 times to 'service test' and press ok
        8.Press right arrow:
        a.16 times to 'print head rec level 1' (basic recovery)
        b.17 times to 'print head rec level 2' (medium recovery)
        c.18 times to 'print head rec level 3' (thorough recovery)....suggested for severe streaking
        9.Press 'ok' to activate either of the 3 selections above.


        Semi full reset (can be used to help address intermittent or incorrect printer behavior issues)
          1.Press return arrow 4 times
          2.Press support menu
          3.Press right hand arrow 2 times to Resets menu and press ok
          4.Press right hand arrow 2 times to semi full reset and press ok (Note: this will return printer to factory default condition; regional setup will be required following this action)

          For more information on inkjet printer recovery tips, or solutions for a different printer model, please visit http://www.inkjet411.com

          -Thank you

Nov 22, 2013 | HP OfficeJet Printers & Copiers

1 Answer

Printer was working ok then error 0x610000f6 came up this comes up all the time


Follow the below mentioned steps to resolve the issue :
This error is usually due to Carriage Jam issue. 1) Power off 2) Unplug the power cable from the wall outlet (should always power off first using the power button). 3) Remove the back piece and putting it back, making sure it's well adjusted. 4) Also removed the piece where the printed paper land, and put it back. In case if this doesnt help follow the below mentioned steps : Print a self-test report : ollow these steps to print a self-test report. Press the Power button to turn the product on. Press and hold the Cancel button. Press the Red-eye Removal button. Solution one: Turn the printer off, and then turn it on Follow these steps to turn the product off and then to turn it on. Step one: Turn the printer off, and then turn it on Press the Power button to turn the product off. Wait 15 seconds. Press the Power button to turn the product on. Step two: Print a self-test report Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution two: Clear all paper jams Follow these steps to clear any paper jams. Step one: Remove any loose paper 1. Disconnect the USB cable from the product. 2. Disconnect the power cord from the back of the product. 3. Remove all unused paper from the tray. Step two: Remove all paper from inside the back of the printer. From the back of the product, remove the rear access door or duplexer, and then remove any paper stuck inside of the product. Press the tab on the left side of the rear access door to release it, and then remove the door by pulling it away from the product. Gently pull any jammed paper out of the rollers.
If your product has a duplexer :
1. Remove the duplexer from the rear of the product and remove any paper or scraps of paper stuck inside of the product. 2. Open the duplexer and remove any paper or any other obstructions. 3. Close the duplexer. 4. Reinstall the rear access door or duplexer.
Step three: Remove jammed paper from the front of the printer. Remove the paper very carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find. Reconnect the power cord to the back of the product. Press the Power button to turn on the product. Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position.
With the product turned on, disconnect the power cord from the back of the product. Unplug the power cord from the power source or electrical outlet. Check for any paper or objects that might be stopping the carriage. Reach inside the product, and then manually move the carriage. If the carriage is stuck on the right side of the product , move the carriage to the left side of the product. If the carriage is stuck on the left side of the product , move the carriage to the right side of the product. If the carriage is stuck in the middle of the product , move the carriage to the right side of the product. Remove any loose paper or obstructions found. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Close the carriage access door. Reconnect the power cord to the product and to the power source. Reconnect the USB cable to the product. Load plain paper in the tray. Press the Power button to turn the product on. Step four: Print a self-test report If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution three: Make sure that the cartridges are installed correctly Improper placement or installation of the cartridges can cause a carriage jam. Installing only one cartridge can also cause a carriage jam. Follow these steps to make sure that the cartridges are installed correctly: Step one: Remove the cartridges Press the Power button to turn on the product. Open the carriage access door. Press the tab on one cartridge to release it and then remove it from the slot. Repeat the previous steps to remove the other cartridges. Look under and around the carriage, and then remove any obstructions. Step two: Reinstall the cartridges 1 - Latch in down position Slide one cartridge into its slot with the matching icon, and then press it in until it snaps into place. Figure 9: Slide one cartridge into its slot and snap it into place
Repeat the previous steps to install the other cartridges. Close the carriage access door. Load plain paper in the tray. Figure 10: Load plain paper Step three: Print a self-test report Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution four: Connect the printer directly to a wall outlet If the product is connected to a power strip or a surge protector, follow these steps to connect the product directly to a wall outlet. Step one: Connect the printer directly into a wall outlet Press the Power button to turn off the product. Disconnect the power cord from the back of the product. Disconnect the power cord from the power device. Plug the power cord directly into a wall outlet. Connect the power cord to the back of the product. Press the Power button to turn on the product. Try to print.
Step two: Print a self-test report
Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution five: Perform a power reset. Follow these steps to reset the product. Step one: Perform a power reset Press the Power button to turn on the product. With the product turned on, disconnect the power cord from back of the product. Disconnect the power cord from the wall outlet. Wait at least 15 seconds. Connect the power cord into wall outlet. Connect the power cord to the back of the product. If the product does not turn on by itself, press the Power button ( ) to turn it on. Try to print. Step two: Print a self-test report. Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. If the self-test prints, then your carriage jam issue is resolved. Connect the USB cable to continue the print job. Step three: Search for more information If you detect another issue, go to the HP Product Support Home Page, and then search for another document that relates to the issue you are experiencing. Solution six: Service the product If you have completed all the preceding steps and are still experiencing a problem, service the product.

May 01, 2011 | HP Printers & Copiers

1 Answer

Doesn't print black text. Will print in other colors. New regular black cartidge installed. Have actaully tried two new cartridges.


Perform a power reset Follow these steps to reset the product. Step one: Perform a power reset
  1. Press the Power button (c01602202.gif ) to turn on the product.
  2. With the product turned on, disconnect the power cord from back of the product.
  3. Disconnect the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Connect the power cord into wall outlet.
  6. Connect the power cord to the back of the product.
  7. If the product does not turn on by itself, press the Power button (c01602202.gif ) to turn it on.
  8. Try to print.
Step two: Print a self-test report Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution. If the self-test prints, then your carriage jam issue is resolved. Connect the USB cable to continue the print job.
Step three: Search for more information If you detect another issue, go to the HP Product Support Home Page, and then search for another document that relates to the issue you are experiencing. Right-click this link, Product Support Home Page , and then click Open in New Window . NOTE: If the page displays in the wrong region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct region and language.

Feb 17, 2011 | HP Photosmart D7560 InkJet Printer

1 Answer

Pc does not connect printer


Try shutting down both printer and PC. Then, turn on printer and after it self-checks, boot your PC.
This may force Windows to recognize the printer again.
If not, download Belarc Advisor:
Advisor
Run it and examine the report it produces; it must have Internet Explorer 4.0 or later to display the report. Look through the report and make sure that the printer port (probably USB) is shown as present.
Save and date the report since it can often provide info on your system if a technician is needed for problems.
Good luck-

Jan 26, 2011 | Epson Stylus Photo R200 InkJet Printer

2 Answers

I have a jam on my printer that says there is a print carriage access jam how do i solve it


I have the same problem.... trying to use lubricants and done some cleaning, but no luck... till i found out that using an extension cord with several devices plugged in will lessen the amount of current that flows to the devices.. that's why the printer's motor can't able to do his job because of no enough power.... Connect the printer's plug directly to the wall...


it works for me....


---ritchie---

Jan 13, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I have a hp pavilion dv7-2277cl laptop (64 bit) and a hp laserjet 2605dn. suddenly the communication between the two has gone missing. This is a wireless network and worked until last week. I have down...


The one that is missing in the network is the printer.So try to reconfigure the IP of the printer again using the wireless wizard in the printer manager. Or go to Using the HP Network Diagnostic Utility in Windows - HP Customer Care (United States - English)

Also ; Very seldom does the printer itself cause problems. To determine if you have printer trouble, do the following:
  • If you're using a wireless connection, see if the wireless indicator lamp is illuminated? Can you turn on the wireless radio from the control panel of the printer?
  • Print a Network Configuration page and a Wireless Network Test report from your printer's control panel, if available.
    • Does the Wireless Network Test report indicate trouble?
    • Does the report indicate that the printer is connected to your wireless router, and not to a neighbor's? The network name the printer is connected to will be shown on the both the Network Configuration page and Wireless Network Test report.
    • Compare the printer's IP address [X]
      IP address
      An IP address is a series of numbers by which computers, printers and other devices on a network are known. An IP address is usually issued by the local wireless router (network) from its DHCP service. A device is given an IP address that is similar to the wireless router's IP address. For example, if the wireless router's IP address is 192.168.1.1, a printer may be given an IP address of 192.168.1.5. to the gateway IP address [X]
      Gateway IP address
      This is the IP address of your wireless router. . They should have a similar format (for example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5). If the printer has an IP address similar to 169.254.XXX.XXX, it probably is not connected to your wireless network.
    • On some printers, the Network Configuration page will list all wireless networks detected in your area. Is your network listed among those found? Does it have good signal strength?
    • Are there several wireless networks on your same channel or using channels close to your channel? You should use a channel at least 5 channels away from the closest used channel. Consider changing your wireless router's channel to 1, 6 or 11.
  • Are there any error messages on the printer or unexpected blinking lights (consult your manual to determine what to expect)?
  • Reset your printer (usually by removing the power cord from the back of the printer, waiting 30 seconds and then reconnecting the cord. Consult your manual for specifics).
  • Restart your wireless router [X]
    Wireless router
    A wireless router is networking hardware that allows both wired and wireless devices to connect to a network. When connected to a wireless router, devices such as computers, printers, and other Wi-Fi enabled electronics can share one Internet connection AND connect to each other. Connections can be made to the wireless router through a wireless connection or a wired connection using an Ethernet cable. by unplugging the power cord, waiting 60 seconds, then reconnecting the cord to the wireless router.

Dec 16, 2010 | HP Color LaserJet 3500 Printer

1 Answer

LEXMARK C534 I WANT TO THE LAPTOP TO BE CONNECT TO THE PRINTER WIRELESSLY BUT I NEED THE IP ADDRESS AND I DO NOT HAVE ONE AS IT IS CONNECT DIRECTLY TO THE DESKTOP COMPUTER. THE REPORT I PRINTED...


The easiest way for you to accomplish this is to go onto the desktop computer, and go to control panel and printers & faxes.

From there right click on the printer icon and go under sharing. Turn the sharing on for this printer.

On the laptop, now surf to the ip address of the desktop. If sharing is on correctly the printer should show up. Double click the printer icon and follow the prompts to setup the printer.

If done properly you will then be able to print to the printer THRU the desktop as long as your network settings on the laptop are set correctly to see the desktop.

Apr 30, 2010 | Lexmark C534dn Color Laser Printer

1 Answer

Connecting printer to laptop


You need to install driver on laptop as well first.

If you want to connect the printer to two computers at the same time, you need either to plug/ unplug the usb cable each time.

Or you setup a network using a router and share the printer on the network.
Or you buy a printer servet or a printer switch and connect printer to both computer at same time, this is the best solution.

Got to a local retailer, explain what you want and get equipment (eg. printer server or printer switch) to share the printer between the two computer.

If you just need to install drivers on the laptop, use printer disk or follow instructions below:

Click right here.
A web page will open, select country, operative system etc., and click on download now loaction.
Chose to download the file in my documents when asked.
After downloading, find thefile, double click on the file, if you get in troubles ,then follow instructions below to reset and reinstall:


  • Unplug printer USB.
  • Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.
  • Download driver from website and run the file.
  • Follow driver installation wizard.
  • Plug back printer when prompted from installation wizard.
Some Lexmark printer does not work on Vista.


Aug 18, 2008 | Lexmark Color Z43 InkJet

1 Answer

Problem printing to wireless print server


I have a lexmark z715 printer that won't work my pc is a emachine windows xp please contact me at noahmackey@bellsouth.net

Jan 15, 2008 | IBM Lexmark Z715 InkJet Printer

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