Our fax machine is not picking up. the auto answer light is on and it's red. i have tried to navigate throught the menu and can't find any options. I also don't recall if the auto answer light is supposed to be green. Is the fact that it's red mean that's why it's not working?
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Either your fax machine is set to answer on more rings then your answering machine is or you dont have the automatic answer key pushed?
Determine how many rings your answering machine picks up on and then change the number of rings to a lower amount on your fax machine. To change the number of rings before picking up the line, press the "menu" key on the fax machine and use the up and down arrows to scroll until you find the "basic fax set up" or the "advanced set up" areas. I am not sure which one will have the number of rings setting. Try looking in both until you find it.
when you see it press "ok" or "enter" get in and change the amount of rings before answering. call your fax machine to make sure it picks up before your answering machine.
There should be a button near the top left side area on the front of the printer that says "auto" and/or has a little red light next to it. When the light is on the printer will auto answer. Push the button until there is no light on and this should turn off auto answering.
There are a few models that do not have this button, but they still have the option on whether to automatically answer or not. It is just accessed a different way.
If you find you have a machine without an auto answer button and wish to turn this service on and/or off, press the "menu" key on your printers keyboard and use the arrows to scroll through the options available. When you the "basic fax setup" press the "enter" or "ok" key on the keyboard. Then continue using the arrow keys to scroll the options until you find the "auto answer" on or off feature and again press the "enter" or "ok" key to change it.
Some machines have two fax setup catagories. If you cannot find the auto answer key in this area, scroll with the arrow keys to find the second one and try there. I have found that some say "basic fax setup" and have another catagory on "advanced fax setup" ect.
>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass >then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone? >let me assume you only have one number for fax and phone.. >check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack. >next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax. >also check if auto answer is on in your fax >you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings >also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.
If this is on a network your network tech needs to set up your machine through one of the routers.
If the machine was pluged into the phone socet direct, there would be no problem. The phone will ring constantly, until you plug the phone to the machine.
If the machine does not answer the phone, then the problem maybe in the machines confguration for auto answer, or a modem board not working.
But on a network, the computer is trying to find the signal, but can't because it cannot find the machines signal.
This problem is in the network side. Check with your network specialist.
First it would seem as though the default setting may have all been changed. The NO SERVICE message is given because the machine menu setup is not able to comply with present hardware configuration. Such as the menu setup calling for the incoming fax to be forwarded to an email only you have not connected the machine to an internet router.
The most likely thing to do that will fix the fax not being automatically answered is this.
Check this menu setting. Press the <RESOLUTION RECEPTION MODE> Button (with no document in feeder) until AUTO appears in the display to set auto recieve faxes.
This will auto answer a fax after the set number of rings (different menue option). As someone may have changed this it can be from 2 to 5 rings. Note there is also a pseudo ring tone which can also be set although this will only ring on the machine itself.
This is in case the machine auto answers then finds the incming call is not a fax and so need to altert you to take the call.
Now this is a very complex machine so CAUTION when using in a doctors surgury. It is capable of BROADCASTING all the faxes to any other fax machine or email adresses either by design or the office 'meddler'.
You should set the SECURITY password option and keep a copy of this safe to avoid unauthorised access or changes which could then forward your faxes to unknown destinations.
You need to take a week off to read the manual as it is not easy to plough through.
Here is a link to the MANUAL also what is laughing called a 'setup guide'. My advice is to first disconnect the phone line, then go through each menu setting the DEFAULT value. Then try it, then change the setting to suit you. This is no ordinary fax machine.
I am not entirely familiar with the keyboard layout of that model but there should be a button tht is marked auto/tad/ft with a light next to one of the 3 settings. push the button until the light next to auto turns on. If there is not a button then this setting will have to be set in the menu/fax setup.
Well... the problem is that you are running two machines on one line. ONE of them has to take predominance.
Both machines should have settings for "number of rings to answer at". It sounds like you currently have the fax set to less than the answering machine, so the fax picks up after two rings, while your answering machine might be set to more, which it never gets to, because the fax answered the call already(It doesn't matter if you answer the phone, or the fax picks up, once the line is open, the answering machine is taken out of the equation). Even if you set the answering machine to answer first, you're then taking the fax service out of the loop.
I'm not sure how you're going to juggle that, since both types of machines each need control over the line to work properly.
That's why we (business machine folk) always recommend a dedicated line for fax service.