Question about Onkyo TX-SR502 Receiver

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Audio Not Available

My receiver comes on but no sound is pushing out to the my surround system. When I go to my "setup", "audio" option on my reciever, it says "Not Available". I have a separate amplifier to push music to 2 other rooms in my house, and it works off of the same receiver. I have tried everything I can think of including cutting and re-wiring the speaker wire. Is there anything I can do?

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SOURCE: no surround sound

So your saying that you have no rear channel. Some recivers use a single stereo output ic for both sides on the rear speakers. you could have a defect with this IC . Anther thing Im sure you check3ed the obvious ie : the switch is on suround sound? If there is a front to rear fader is it in the middle? Good Luck

Posted on Jun 04, 2006

SOURCE: Sound not coming from left side surround sound speaker or my right side front speaker

it is highly likely that you're TV is outputting mono sound, hence the left channel only. check your physical connections to the TV and the balance / channel volume on the television as well.

Posted on Aug 28, 2007

  • 1 Answer

SOURCE: No sound from receiver TX-SR604

Make sure that the zone 2 audio source is not digital

Posted on Dec 22, 2007

SOURCE: onkyo receiver question

One of the speaker maybe are in bad conditions and that burn out the audio amplifier IC you need to change it or send the device to a repair center.Good luck

Posted on Jun 17, 2008

  • 39 Answers

SOURCE: How do I connect my outside speakers to play?

The onkyo should still have a speaker A/B selector in the menu.
Check on the back panel for speaker A/B.
If it has or you decide to use Zone 2 you will need to set the sound programme to "stereo" so the rears and centre do not work.
You can still use a digital source.
You should be able to display the amp's menu on the screen.
Hook up "monitor out" (Yellow) via RCA connector to one of the "A/V inputs" (yellow) on the tv, this will show you a display of the menu and will make it eaiser to navigate.

Posted on Jun 16, 2009

  • 16 Answers

SOURCE: 7.1 speaker setup: no sound coming from right front/surr speakers

check the patch cord the right side might have went bad

Posted on Aug 20, 2009

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Trying to hook up surround sound receiver just like the manual shows but I cant get any sound from the tv but I can get music from the tuner part any suggestions?

Have you enabled the external speaker option on your TV and the set isn't on Mute? Check that you have the surround system's receiver set to the correct input. Next, check the audio level. On some sources for the TV, I need the volume at 65. Other sources sound fine with the receiver at 45. Check that the audio matches that being sent by the TV. On my TV, I needed to go to the Menu > Audio Settings to find the option for turning on the external speakers. Then I had to set the speaker system to Multi-Channel for our specific setup. (There were several options, including Dolby. For my specific setup, these other options didn't give the correct sound.) Finally try a different audio cable between the TV and the receiver.

I hope this helps. Please add a comment with the make and model number of your TV for additional advice. Adding the type of connection (digital audio (optical/coaxial), HDMI, RCA) will help me suggest potential problem areas.

Cindy Wells

Apr 21, 2015 | Audio & Video Receivers

1 Answer

How do we connect our satellite box up through our surround sound system

You will need the Audio input to come from your tv to the surround system (path= Satellite Receiver >Television>Surround System)

Mar 08, 2014 | RCA Rt2380bk Stereo Receivers

1 Answer

Vsx-815 sb. system

Check in your speaker setup menu. Sometimes you can select between using the surround back speaker jacks as "B" front speakers as well. You would have to tell the unit which one you want to use it as.

Feb 08, 2013 | Audio & Video Receivers

1 Answer

What is the time delay switch for on a sa 5760 receiver

Hi,here is the basic info for your question..
Take care and please
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Hope this helps!


Surround Sound System Settings ---- Correct Time Delay Setting in Multi-channel Audio

A correctly set surround sound system can yield dramatic improvements to your
home theater sound or multi-channel music listening experience. In particular,
a correctly set time delay setting between the different channels is essential
for a realistic and unified surround soundfield.
Luckily, most of today's surround processors make setting the time delays
between the rear and the fronts a matter of a few entries in the setup menu.
Yet having a proper understanding of the principles behind correct time delay
settings is essential for the best results.
In this guide, we explain the principles behind time delay settings in surround
sound and show you how to adjust your surround processor or AV receiver for the
best surround sound field.

Time Delay Setting in Multi-channel Surround Sound Systems

Correct home theater speaker placement and properly balanced sound levels
between the different channels in multi-channel audio, while crucial, are not
enough to sustain a unified soundfield in a surround sound setup. A correctly
set surround sound system requires that sound from all the different speakers
reach the listener at exactly the same instant.
This explains why all fronts, left, right and center channel speakers, should
be set at exactly the same distance from the listening position. At the same
time, in a typical home theater setup, the surround speakers are closer to the
viewer than the fronts.

To compensate for this distance discrepancy, surround sound playback systems
apply a split-second delay to the surround sound channels.

Jun 22, 2011 | Technics Audio & Video Receivers

1 Answer

How do I hook up my receiver to my PS3 player and create a surround sound. The amplifier is already connected to a dvd player which is already in surround sound but I can not do the same with the PS3.

If your receiver has another digital audio input available to connect to, such as a coaxial or optical input, you can use either of those for the PS3. Another option is to use one of the composite audio inputs, but however, your surround mode for that type of input will not be Dolby Digital, DTS or any of the high definition surround sound formats. You will instead be able to get one of the Dolby ProLogic formats, or one of the various surround modes that are proprietary to the receiver model by it's digital signal processor...depending on which you choose.

May 11, 2010 | Yamaha RX-V800 Receiver

1 Answer

Only 2ch sound on sony strde898

I understand that you have tried connecting different audio source to the Receiver as some of the audio source will output only 2 channel audio. I hope you have tried changing the Input mode and Input selector to get the surround sound.
Please disconnect the speakers with the receiver and clean the edges of receiver and speaker cables using solution like alcohol and try.
If the issue persists, please interchange the rear speakers with front speakers and vice versa and check if audio is coming to make sure that the speakers are working fine.
If the audio comes after replacing the speakers but not from surround speakers, the receiver requires service.

Sep 22, 2009 | Sony STR-DE898 Receiver

2 Answers

Right now my reciever will only play with two speakers (L and R). How do I get the 5.1 DTS back?

Are you using single digital coaxial or optical digital or the stereo RCA cable.
You might have that buttons on the remote for surround,2channel,3channel or 5.1 channel. orGo to the DVD's setup menu and click on "Audio Setup" or on "Languages" if there is no Audio Setup option and choose "Dolby Digital 5.1." (If you have a5.1, 6.1 or 7.1 system select "Dolby Digital EX" if it is an available option.) Depending on the age of the disc, the "Audio Setup" on the DVD menu may give you several choices: "5.1 Channel Surround Sound" or "Stereo Playback." If it's an old DVD, it might even say Dolby AC-3 (the professional designation for Dolby Digital 5.1). New DVDs may offer "Dolby Digital 5.1" and "Dolby Digital 2.0," the latter being stereo. Some of the disc menus offer only "Surround Sound" or "Stereo" options.

Aug 14, 2009 | Yamaha RX-V463 Receiver

1 Answer

Connecting media center to receiver

Hey there,

Okay let me start with your pc setup. What type of sound card are you using? Are you using onboard? You have to check and see if the sound card or device you are using supports SPDIF passthrough. Basically this does just what it says...passes the surround sound signal through your hardware with no onboard decoding and uses the decoder found on your stereo. I use a soundblaster Audigy and i had to enable passthrough in the audio console. I also had to enable spdif as my default audio playback device. This is in Windows Vista. You also need to go into properties and set the formats your receiver supports. Once that is complete you need to adjust the audio settings in media center and select toslink as your audio output and select 5.1 audio.

Things should work will only get surround sound audio when watching a source that has dolby 5.1 or DTS. You will not get surround sound in games =( When i watch ota hd shows that have dolby audio, the blue light kicks on in my receiver and i get 5.1 audio. Same goes for watching DVD's. I hope this helps you out

Nov 15, 2008 | Pioneer VSX-818V-K Receiver

1 Answer

No sound out of surround back speakers

It sounds like you don't have your surround sound source set up properly (your DVD player is not set up for PCM sound).

the best quality audio will be to set up either digital or optical audio between the DVD and the receiver.

Once you have connected the optical or digital audio cable between the DVD and receiver, you have to go into the DVD player audio setup and change it to PCM digital audio or you will not get surround sound. DVD players are not set up by default to output surround sound.

Sep 05, 2008 | Yamaha RX-Z9 Receiver

1 Answer

Not getting proper surround sound


I would like to refer you to leethedeuce, he knows more about audio system setups.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jul 07, 2008 | Audio & Video Receivers

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