Question about Brother Fax Machines

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Have a Brother multi-functional MFC685Cw. Rarley printed anything with it. Always uploaded any fax and printed it through the office laser. Everyday this thing cleans it self and after 6 months of no printing is out of ink. The thing will now not transfer to the computer so I can see the faxs. It still has some black ink but will not print it. Called the support line they say it does that when it runs out of ink. Solution is to buy more ink. Is there away around this. I started to hate this machine when an ink low message interfered with operation long before it was out of ink. I have several faxes in the thing and they are ransoming them till I buy ink. Thanks Rob

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Ink and Toner is how Fax and Printer companies make their money, the machine is just a way to sell supplies.

Yes, you will have to replace the Toner/Ink because they lubricate the print heads/drums.

Posted on Nov 25, 2008

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We have a Brother MFC -8500 fax machine. Every day


The Drum unit is a consumable.

Buy a new Drum from Staples , Office Max etc and replace it soon.
It will stop and refuse to print when a certain page count is reached.

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1 Answer

Lost the Copy and Fax Receive Function


Hi Vic,

I'm sorry to say your fax machine has a bad LASER unit. A laser error code will stop all print functions. The laser units are no longer available.

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Incoming fax print is to light


im not familiar with the particular model. A lot of the small brother laser fax machines will have the laser unit under the drum unit. if you take out the drum unit.. you should see a clear glass that goes across the width of the machine. it is about 1/2" X 9". There is probably toner and dust on the glass.
this will block the laser from reaching the drum. Clean the glass pretty good and this should at least help.

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I have never had a problem with my fax machine until recently. All of a sudden, the machine rings and rings when a fax is trying to come in; it will show call pickup; to receive the fax, I have to pick up...


The machine has probably been taken off of auto-answer. You can download the manual from Brother's website here:

http://www.brother-usa.com/manuals/default.aspx?ProductID=PPF2800&ProductGroupID=2&WT.cg_n=Support&WT.cg_s=Manuals

Then you can verify it's set up properly. If the problem is due to some failure in the fax machine (always possible) you can find service options on Brother's site as well.

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Your Brother machine#s Sleep Mode function reduces power consumption while the machine is idle. You can adjust how long your Brother machine is idle (between 00 and 99 minutes) before Sleep Mode is initiated. Please note that the default setting is 00 minutes, and the timer automatically resets itself after the Brother machine receives a fax,receives data from your PC, or makes a copy. To adjust your Brother machine#s Sleep Mode setting, please follow these steps:

1. Press MENU/SET, 1 (General Setup), 7 (Sleep Mode).

2. Use the dial pad to enter the amount of time the fax machine is idle before Sleep Mode is initiated (00 to 99 minutes).

3. Press the MENU/SET key to confirm your choice.

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press the help button.this will print important function to help you program features of your fax machine

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