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Can't connect to web services, this error occurs when trying to connect to a program on our sql server. we have other hand held that seem to be set up the same that work. hand held that connects :- mc9090-gf0hjesa6wr hand held that does not connect :- mc9090-kkohjafa6ww wireless profile :- ip address entry is by DHCP when i look in wireless status section 3) IPv4 status it shows an ip address as been alocated. when i go to settings connetions configure network card and click on the synbol photon driver , use server assigned ip address button is highlighted but the ip address bar as "not connected" in it. we are very confused, can you help thanks Graham

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  • graham1954 Nov 24, 2008

    We had already coppied the settings, and the router is set correctly.
    additionally we have a cross next to the "connectivity" symbol at the tp of the screen. When we open the connectivity it shows "SYMBOLRADIO Connected"
    on the terminals that do work it shows
    "NETWORKCARD Connected"



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It sounds like IP conflict.i would suggest uninstalling both the devices and then installing it fresh 1 by 1 and then put up the ip settings once again accurately.this should solve the conflict problem.

Posted on Nov 24, 2008

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Did you add the port number after IP address?
Please make sure you have not enabled NE2000 card and cradled.

Posted on Nov 24, 2008

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May be u have advanced security configure.
acess your router with this link or
or if u ser acessss ip for it.
then user anme and passssword is admin
then go to advanced thenn secutiy
then u hace settings check it for mac addresds allow.
add your wireless lancard mec address in that and allow then save then restart the router.
u can know your wireless mac adress with this comand
tyoe in run cmd
then "ipconfig /all"

then u see your hardware addreses find it then add in allow.
best of ;uck dear.

Posted on Nov 24, 2008

  • kishor khatri
    kishor khatri Nov 28, 2008

    may me in your router sql server ip is blocked .check it.

    alsoc ehc kin sql coonection settingsin your software.

    try this command in run "ping -t" if u get reply from then your web service is ok.there is something rong in your softwatr sqlconnection or in your router sql ip is bloking.check also your windows firewall and antivirus firewall.

    also if u know your sql server ip.

    run ping command ti check it is reply or not.if reply is ok then connection to your sql is ok.

    then u should check in your software fro sql connection settings.


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Copy all network settings from the handheld that connects to the one that dows not connect,

Check the router settings, ensure that there is no security option allowing only selected IPs to the netwoer, in this case remove the security setting that filer IPs from router firewall.

Posted on Nov 24, 2008

  • Ginko
    Ginko Nov 24, 2008

    Also double ckeck that you are using the right network encryption key on the handheld that is not connecting.

    If the key is wrong you get an IP but you have limited connectivity (like in your case) and you cannot access the network.

    Another possible reason is that some other device on the network is getting same IP from the router, in this case you get an IP conflict and you need to change handheld mac address, this is not always possible.

    If you are using terminal software, check if "configure IP paramenters" is on, in that case you will also need to configure this option. Best thing to do is also copying this parameters from the working handheld.

  • Ginko
    Ginko Nov 24, 2008

    When that happens it is because there is limited connectivity.

    That means that for some reason the router has given a bad IP to the scanner.

    This often happens when there is an IP conflict, or the Router has a problem with the scanner MAC address, that determines the dynamic IP assigned to the device.

    Ways to proceed:

    1 turn off all devices connected to network, (computers, printers , etc.).
    Restart the router.
    Start first the reader with the network problem.

    If it still does not connect you need to check on the manual , and try the following:

    1 Assign a static IP and see if the scanner connects to the router using a static IP, the IP must be in your network range, check any IP on the network , if the IP is for example, the range is usually from : to

    That may not work on the WAN (Internet etc.), as many ISP do not support static IP.

    In this case put IP back to DHCP, and check on the manual if there is a way to change the MAC address on the scanner.

    If it still does not work, try the scanner on a different router, if this work replace the router.

    If the scanner does not work on a different router or network, then it looks like it has a defective wireless LAN adapter.



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