Question about Symantec WinFax Pro 10.0 for PC

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One line two Devices

I have an ISDN modem. The one line is going to a Fax Device and the other is going to a modem that is connected on Pc. ISDN is the same number for both of them. My problem is, when i'm receiving a fax, the Fax device always takes the faxes first and winFax Pro Showes to me a message that i have incoming Fax but it never receives them, it receives faxes only when the Fax device is busy. I want to receive faxes from both at the same time, can it be?

Thank you!!!

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  • 143 Answers

WinFax will support two modems, but I believe only one ISDN device. So, you can't use both ISDN and analog fax modem at the same time.

Posted on May 29, 2009

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Posted on Jan 02, 2017

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WILL NOT CALL OUT SAYS TO CHECK ISDN LINE WE ARE NOT USING ISDN LINES WE USE THE INTERNETWhat's your problem?


When you use the internet you are using a connection to your ISP (Internet Service Provider) over some kind of line whether it is a phone line using a modem or a cable for a cable modem. ISDN is just another way that you connect to the internet. ISDN stands for Integrated Services Digital Network. ISDN is a digital phone connection system and is often used to give you higher and more reliable service. So, what they mean is to call your phone company and ask them to check your line, that is all they mean. Remember, the Internet itself is just a huge set of connections using an unbelievable number of types of connectivity from phone lines to space based relays and how you get there is through whatever line you have set up between you and your ISP. Does that help?

May 23, 2012 | Polycom Viewstation Pvs-14xx & More...

6 Answers

Phone off hook message


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
Problem still exists If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

Jun 23, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

How do i find out what modem to use for my win


Any internal or external modem less than 10 years old will support FAX-ing through it.

Telephone wall jack <--- telephone splitter --> telephone cord <--> modem

Telephone wall jack <--- telephone splitter --> telephone-cord <--> ISDN adapter.

Dec 08, 2009 | Dell Computers & Internet

1 Answer

How do I use the fax without going thru my computer just as a fax


Issue: How do I connect a telephone, answering machine or computer modem to my machine?
Solution: Connecting the telephone line and external devices to the MX310

Preparing the Machine for Faxing title-bar.gif Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

i_important.gif Important

If the Power Disconnects Unexpectedly

If there is a power failure or if you accidentally disconnect the power cord, the date/time settings as well as all documents stored in memory will be lost. User data and speed dialing settings are retained. If the power disconnects, the following will apply:

bullet_s.gif You will not be able to send or receive faxes or make copies.

bullet_s.gif If a telephone is connected to the machine, you can receive voice calls.

bullet_s.gif Whether you are able to make voice calls depends on the type of your telephone.

sikaku.gif Methods of Connecting External Devices bullet.gif Connecting to an Analog Line t_01522.jpg
(A) Telephone line (analog)

bullet.gif Connecting a Telephone or Answering Machine Directly t_01623.jpg
(A) Telephone or Answering machine

i_important.gif Important

Do not connect the machine and external devices in parallel to the same telephone line using a splitter (A) . The machine may not operate properly.

t_016a7.jpg
bullet.gif Connecting a Telephone or Answering Machine via a Computer t_01724.jpg
(A) Computer

(B) Telephone or Answering machine


sikaku.gif Methods of Connecting the Various Lines The following are some basic connection schemes that apply when you are connecting to a non-analog telephone line. These are examples and are not guaranteed to suit every connecting conditions. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL modem, terminal adapter, or dial-up router) you are connecting to this machine.

bullet.gif Connecting to an xDSL t_01826.jpg
(A) Digital Subscriber Line

(B) Splitter

(C) xDSL modem (splitter may be built-in to the modem)

(D) Computer

bullet.gif Connecting to an ISDN Line For details on ISDN connection and settings, see the manuals supplied with your terminal adapter or dial-up router.

Please be informed that you can access Canon's online support site for your printer by clicking here. You can find many solutions to your problems by searching their database once you have navigated to the support page for your model.
I hope this information allows you to resolve this issue. If not, reply back with a comment to this thread.
If so, please take just a moment to rate this post. Thanks!

Apr 03, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Do you have a zyxel series p600, 660R-D1 dsl modem user manual? I have one and have a range of kbps of 3050 to 240 kblps. I thought I would read and see what to expect, Earthlink and the phone company...


The user manual or user guide of the 660R-D1 is available on the zyxel.com site, if you go into the following path:
Support and downloads --> download library ---> up at the right hand side top you see a drop down menu with list of products, choose 660R Compact series. This brings you to the download page and you can choose out
Model :
P-660R-D1
Version : 3.40
Language : English
OS : N/A
Release Date : 07-14-2006
Size : 7 MB

Citating the part from the manual that I think is important (see down at the bottom of this post the speeds, and the note that it may be influenced by your ISP standard. Ask your ISP what they use.):

1.1

The ZyXEL Device is an ADSL2+ gateway that allows super-fast internet access over analog (POTS) or digital (ISDN) telephone lines (depending on your model).
In the ZyXEL Device product name, "R" denotes an integrated router and "D" denotes a chip set standard.
Your ZyXEL Device product name ends with a number. Models ending in "1", for example P660R-D1, a denote a device that works over the analog telephone system, POTS (plain old telephone service). Models ending in "3" denote a device that works over ISDN (Integrated Services Digital Network). Models ending in "7" denote a device that works over T-ISDN (UR-2)

1.2

The DSL RJ-11 (ADSL over POTS models) or RJ-45 (ADSL over ISDN models) connects to your ADSL-enabled telephone line. The ZyXEL Device is compatible with the ADSL/ADSL2/ADSL2+ standards. Maximum data rates attainable for each standard are shown in the next table:

ADSL:
Up: 832 kbps Down: 8Mbps
ADSL2:
Up: 3,5Mpbs Down: 12Mpbs
ADSL2+:
Up: 3,5Mbps Down: 24Mbps

Note: if your ZyXEL Device does not support Annex M, the max ADSL2/2+ upstream data rate is 1,2Mbps.
ZyXEL Devices which work over ISDN do not support Annex M. The standard your ISP supports determines the maximum upstream and downstream speeds attainable. Actual speeds attained also depend on the distance from your ISP, line quality etc.


Please let me know if the above answered your question:)

Jan 26, 2009 | Computers & Internet

1 Answer

My printer will not receive a fax saying "phone off hook". There is no phone on the HP2410, and the phone is on the hook.


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
  7. Problem still exists
  8. If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

Jan 23, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Phone off hook message


hi,

The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time.

f a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.

Jun 23, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Intelligent ISDN USB WAN Driver


in the device manager right clik the modem to update driver

Jun 09, 2008 | Computers & Internet

1 Answer

Lexmark x6150 unalbe to fax phone line is active using dsl


Hey Tony - Did you recently hook this up to the DSL for the first time? This unit is supposedly not able to work with a DSL line.

The fax modem in your AIO is an analog device and cannot be used on an ISDN, DSL, or PBX digital phone service. However, you can connect certain devices to your AIO that let you use the fax function in addition to these digital phone services.

To connect without an unsupported line:
Connect an active telephone cable from the AIO to the telephone wall jack.

To connect with an unsupported line:
If you use an ISDN phone service, you can connect to an analog telephone port (an R-interface port) on an ISDN terminal adapter.
For more help and to request an R-interface port, contact the ISDN provider.
If you use a DSL (Digital Subscriber Line) phone service, you can connect to a DSL filter or router that will allow for some analog (rather than digital) use.
If you use a PBX phone service, you can install an analog phone line for a fax machine.

If this was working on the DSL let me know. I don't know the location but obviously a separate phone jack is the easiest. Let me know. If this helps you fix it you can rate this as fixed. If you are just going to rate this as helpful I'd rather you please not rate it and just add a comment and say thanks for the info.
If you need more help just add a comment and I'll be glad to assist you further. Thanks.

Jeff

May 09, 2008 | Computers & Internet

1 Answer

Could not receive and send Fax


Sending faxes and revieng faxeng through a pbx you need te configure the pbx and youre fax too.( Dail a 0 before youre messages! ) You have to connect always on the pstn line on the 210sf even if you use a pbx.

The Ricoh spc210sf isn't supporting an pbx on isdn line!! Watch out for this because the isdn line is working on 24Volts!! Then you can blow youre fax modem of the spc210sf .

You can contact me true email= r.trip@alice.nl
Let me know is you encounter new problems?

Greetz

Richard Trip

Jan 16, 2008 | Ricoh Aficio SPC210SF All-In-One Laser...

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