Question about SanDisk Sansa e250 MP3 Player

21 Answers

Help! my sansa wont turn on.. but the blue ring is still glowing

Is there a way i can just reset it or to get the screen back on???.. i took it back to here i got it from (yesterday) and they told me they wouldnt take it back i soo i need help fixing it pronto!! im still charging it and still noo screen

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  • 7 more comments 
  • lhobbs331 Nov 20, 2007

    I have held the button down for 15 to 20 seconds, I have talked with Sansa 5 times with no solution, they suggested reformatting and all that did was erase my songs, so now they are telling me to take it apart and give them the information off of the MP3 player. It just taught me a lesson if nothing else, never buy an off brand, and if you do always get the warranty with it.

    My next try is to open it call them back again, and they might exchange it.

    What is your solution?

  • wsbn Jan 21, 2008

    my mp3 will not turn on

  • hyatt_bling Mar 03, 2008

    ok well i press the power button like im turning it on and the "san disk" screen comes up and it goes blank and just comes up again never turning on completely and the blue ring stays on and it wont connect to the computer when i plug it in

  • Anonymous Jun 21, 2008

    on Jan 29th 2008 I bought a REFURB SanDisk Sansa e250 Rhapsody.
    I've been using it for music and it has worked just fine... I tried to look
    at the Sansa video demo today, and the thing flipped out! The demo is on
    the unit, so it should not have done this, but now none of the buttons work and nothing I do will bring it back.

  • mits_248 Jun 22, 2008

    my sansa player is not turning on....

  • juanse Jul 01, 2008

    is jus exactly the same problem

  • Anonymous Nov 23, 2008

    this happend to me and i hit the player on my hand and the screen turned on but you coulnt see anything

  • daviddotcom Nov 27, 2008

    Me too!

  • seijuni May 11, 2010



21 Answers

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My sansa 260 has had the blue ring glowing and no screen for a while and I tried all the repair software and none of it worked because my sansa would not connect to my computer. I used the 15 second trick to turn it off, put it on hold then opened the back. Above the battery in the back is a black rectangle which was out a little so I pushed it back in took the battery out and put it back in and when i closed it and turned it on the screen was back! Works perfectly now

Posted on Jun 20, 2008

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I was told to hold the menu/power button for 15 to 20 seconds and it should switch off. Then you can use it as normal. Try this.

Posted on Dec 31, 2006


AWESOME. I thought my Sansa e250 was "bricked" and totally useless, but this solution worked like a charm. Rose it from the dead & brought it back to life. I have every file back and in tact. Thanks a lot.

Posted on Sep 30, 2008

Omg......... thnaks that worked

Posted on Nov 20, 2007

Such an easy solution. Thanks.

Posted on May 23, 2007

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I had my sansa since christmas and this was the first time i had this problem...thank you so much. I was so sad that it wasnt working b/c i love my sansa.

Posted on May 21, 2007

Yeah same here worked like a treat!

Posted on May 19, 2007

OH MY GOSH.. you are awesome. i just got my sansa today and i just hooked it up to my laptop and it went all blue. i tried this and it really worked. thank you :]

Posted on May 19, 2007

Dope thanks, i bought mine off a frend whats the cable you use to put in ur comp i need one

Posted on Apr 26, 2007

Omg thnk yu it really worked

Posted on Apr 08, 2007


Posted on Apr 07, 2007

Thank You So Much!!! It Worked!!! OMG!!! Thank You

Posted on Mar 25, 2007

THANK YOU! Just went into a total panic as my Sansa would not switch on and didn't know why!! Woo-hoo - was totally getting upset thinking yet another MP3 player down the drain!

Posted on Mar 20, 2007

I just purchase and sansa250 and I was unable to add songs on it but i was able to do it on another computer that detected it. But when i tried it again on the computer that didnt detect the screen went white. So I came online to get some solution on how to get it back running and i used the 15 to 20 sec hold on the power button and it worked thank god for computers where we can communicate with people with out having to call a suppoet line

Posted on Mar 20, 2007

Worked for me aswell....your a genious chrism

Posted on Mar 18, 2007

Oh my Gosh, you guys are awesome! This totally worked for me too!!!

Posted on Mar 13, 2007


Posted on Feb 11, 2007

Worked for me!

Posted on Jan 16, 2007

I had the same problem and this really worked!!!

Posted on Jan 01, 2007

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The following is not a solution:

I tried holding down the power button for 15 to 20 seconds, but this did nothing, except give me the message: "Battery is too low System shutdown." Once the e250 turned off, I plugged it into the USB cable. Unfortunately, instead of going through the process of turning on and connecting to my computer, it merely gave the black and white SanDisk logo screen, dimmed, got white at the top and bottom, went completely white, and then started at the black and white SanDisk logo screen all over again. I began having this problem yesterday after lightly sitting down on it. I would be rather disappointed if that was the cause of the problem, in knowledge of my weight (only 150 lb) and of the total abuse it has had in its year of use in my posession (I bought it new).

One of the first things I did when trying to fix this problem was deassembling, cleaning, and reassembling the device. In the past, I had taken the player apart to clean it, and I always successfully reassembled it.

I'll keep this page bookmarked, just in case some one adds something. (I know, I know, it's been a year since anyone posted anything.)

Posted on May 25, 2008

  • Whisper91
    Whisper91 May 25, 2008

    OK, never mind. People have been on this forum/post/whatever more recently than May 2007. Sorry.


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Wow! I had the same problem and this worked like a charm! THANKS A MILLION!

Posted on Apr 19, 2007

  • Siddhartha Srivastava Apr 19, 2007

    THANKS A MILLION! I had the same problem and this worked just fine!


3 Suggested Answers

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Posted on Jan 02, 2017

SOURCE: help! my sansa wont turn on.. but the blue ring is still glowing

throw it

Posted on Aug 02, 2008

  • 1 Answer

SOURCE: help! my sansa wont turn on.. but the blue ring is still glowing

that's the same problem that i got.

Posted on May 01, 2009

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Related Questions:

1 Answer

Why wont the screen turn on but the wheel lights up, how can i fix it?

Battery and Black screen Blue ring: Remove the back and check and see if the battery isn't fully connected
I put a folded peace of paper and put it on top of the battery also push softly but firmly on the Rubber rectangle above the battery (This is the Chipset For the screen, Black screen Blue ring ) and put the back on.

Jun 28, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer


This happened to me today Black screen Blue ring lit up and nothing
Took the thing apart and pushed down on the chip set2_bing.gif which is the rubber rectangle above the battery..Put the sansa back together and start... Sorry it took so long Rate me

Apr 04, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Just the blue ring, screen does not turn on


Blue ring faillure could be solved, trying to reset the e250.
How to reset:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.

Only if the reset action above did not help,
reload and update to the latest firmware.

Installing firmware will erase all data from the player !

  • Step 1: Switch to MSC mode.

How to switch to MSC mode:
1. Turn device OFF.
2. Slide the hold switch to the direction of the headphone jack so an orange color would show putting the device on Hold.
3. Press and hold the ( |<< ) button while connecting the device to the PC.

  • Step 2: Update to the latest firmware.

See next site for how to update the firmware:
Follow the information in the link.

The easiest way would be using the automatic Sansa Firmware Updater. Directly to the download Sansa Firmware Updater .

Need more help ? Just post a comment.

Dec 19, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa wont turn on

STEP 1 – Reset the device
  1. Slide the Power switch up and hold it for approximately 20 seconds.
  2. Release the Power switch once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater.

this is their instructions not mine, but i hope this helps you.

Aug 20, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa wont turn on, I took out battery to reset and blue ring

Try resetting your firmware via Sandisk's support site. If it still doesn't work, your sansa's mainboard might be busted. The cost of replacing it will be more than a refurbished one (under $40 online).

Jun 13, 2009 | SanDisk Sansa e200 MP3 Player

1 Answer

The Screen Stays black and the ring turns blue and thats it

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Oct 15, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Black screen blue ring

i just had the same problem try opening the mp3 player and removing the battery, then put battery back in and it should start working again

Mar 10, 2007 | SanDisk Sansa e260 MP3 Player

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