Question about Nikon Super Coolscan 8000 ED Film Scanner

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Nikon scan was unsable to find any active device

Nikon Coolscan 8000ED gives the error message : Nikon scan was unsable to find any active device. Pls help me solving this Problem.

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  • pagewiz Mar 20, 2009

    Mine is making the "clunking" noise also and it won't recognize any of the film holders. Anyone have a fix for this? Tnx

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I may have a solution for the unrecognized film holder/clunking problem.  The fix is not for the faint of heart, but you can do it yourself and save a bunch of money.  The problem lies in the two rails inside the scanner that the film carrier rides on.  After unplugging you scanner, remove the 8 screws from the rear of the unit and slide the cover rearward about 3/4" and then lift it straight off.  Inside you will see two shiny machined rods running from front to back.  The problem is those two rods have dried up lubricant on them and the film carrier drags a bit during film carrier insertion and/or scans.  The easiest way I found to clean the rods is to remove the front cover (look for screws inside on each side), and then carefully slide those rods out (but NOT all the way) and wipe off what is exposed and then apply a little silicone lubricant to the rods (be very careful to not get any down into the lens area).  Then slide the rods back in and repeat for the portion that is exposed in the rear.  Carefully re-assemble everything and you should be all set.  This fix worked for me on an 8000ED that I purchased used on eBay.  Hope this helps someone.  Brian

Posted on Mar 22, 2009

  • hodag01 Nov 23, 2010

    This tip WORKED... I'd sent my 8000 in once, for the "unable to read film holder" error message. Shortly after the repair warranty expired, the problem returned. I got off lucky with the first repair, since I worked at a Nikon dealer, but; still the cost for me was close to four hundred bucks, not including shipping.

    So, with some trepidation I decided to give Brian's tip a try. It helped, that I was no longer with the camera shop and didn't have the bonus of an employee discount.

    Once you get the cover off, take a minute or two; and watch how the scanner works and what Brian suggests makes a lot of sense plus it gives a clearer understanding to what goes on under the hood of a film scanner.

    What I did was. Ordered form Micro Tools; Asahiklin cleaner (AK225) to remove old lubricant from runners, Super Lube synthetic grease, and lint free applicators; with postage may run forty bucks.

    Followed Brian's directions and before putting back the scanner's cover I wanted to make sure everything worked. At first I only cleaned the left rail, most obvious and easiest one to get to, plus that where it sounded like the clunking/drag was coming from.
    Initially, there was a slight clunk/drag, but NOT as severe as before. Went back and repeated the process with the right running rail; and lo -n- behold the difference WAS amazing, especially with the smoothness in way the film transport mechanism travelled.

    The clunk was gone and the error message was gone.

    But, I was still getting jagged scans on the edge of the image. No where as severe, as before. Still, something wrong was happening. Thought, I was screwed and it looked like I was going to have to send the unit in after all; then I decided to try something else.

    I switched from Nikon scan to a Silverfast AI demo I had. Mainly out of frustration and one last ditch effort, not to send the unit in. The switch worked. Plus, if you watch the the way the scanner actually works, when using the 3rd party software; the process of running the scan seems/sounds smoother.

    Sadly, I am unable to afford the Silverfast software. So I tried the Vue Scan software. So far so good.

    In closing; Brian's tip worked wonders in the physical/hardware end of things.

    But, a second consideration may lie in the need/use of alternative scanner software. In fact you might want to consider this option FIRST, before one disassembles their scanner. Also, consider this; Nikon no longer supports their own scanner software.

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I have the same problem and the way i solve was disconnecting the firewire cable fron the computer and connect it another time, this way the nikon scan software recognize it. If you disconnect the cable from the scanner it doesn't work. I believe it works by rescanning the firewire port.
Dr. De la Mora

Posted on Jan 02, 2009

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My 8000 has been a little touchy lately.  It make two clunks I don't remember and it keep saying something is wrong with my holder.  I am in the middle of a project and it worked yesterday.

Posted on Dec 30, 2008

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