Question about Datalogic DIAMOND
We have a Datalogic Diamond Scanner on a system using Retail Ice as the POS. The scanner is very.. tempermental on reading barcodes and beeps most of the time. Any suggestions would be helpful. Thanks
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Posted on Jan 02, 2017
It doesn't sound like a power issue. Most likely it either needs cleaned, or it needs the laser recalibrated or replaced. Try cleaning the glass for starters, and then hold the scanner about two inches from a white piece of paper. You should get a solid, bright red line. If the line is distorted you need to recalibrate the laser. If it's dim, the laser unit is going out. The laser can be replaced, but I don't know if it's one of those things where the part plus labor costs more than replacing the scanner.
Posted on Aug 28, 2007
Usually some symbologies are disabled at default.
i think you need the manual and scan the barcode to enable it for scanning.
the links is:
it's chapter 6-191 or page 279 in pdf.
you have to begin with scanning "Start" en end with scanning "END"
becarefull with printing this page and not the whole manual. there are 336 pages.
Posted on Jan 16, 2009
Sounds like you need an updated driver for your POS scanner.
Other than that, try checking the scanners setting your software and make sure it is set for 39 and 128 bar codes. There is usually a setting that will specify what codes the scanner is going to read.
You can always shoot an email over to the datalogic guys and see if they have any more input on the situation.
Posted on Jan 23, 2009
I also purchased a Symbol LS4071 and when I connected this scanner (purchased at a great discount through eBay) to my computer using the keyboard wedge (with a ps2 connection - the round connector - the connector is split like a "Y") I received the error message that my computer could not recognize this external hardware. I went to barcodediscount.com and ordered the usb connector for this scanner as usb connections are usually recognized. The part # for this connector is STI85-0200R. It cost 72.55 with shipping, but I received the scanner at such a wonderful price that I thought I'd chance it and try it with a usb rather than a keyboard wedge connector.
The computer immediately recognized the usb connection, and the usb connector comes with a manual with codes to enable proper scanning, but still no luck getting the data into the computer. So I called Symbol's technical support department. The technician told me to remove the rubber "boot" at the bottom of the hand held scanner (not the scanner base) by pulling on the front of it (where the 2 little round circles are). It's tough to remove, but keep at it. Then gently remove the battery and unplug it, then plug it back in and reattach the base. He said this would reset the battery. Voila!!!! Sucess!!!!
If your scanner's keyboard wedge connection is recognized (a little popup window will say that it is a Symbol barcode scanner and that it is installed and ready to use), try taking the battery out and putting it back in to reset it. Hopefully this will also work for you. Symbol's technical support # is (800) 722-6234.
Posted on Mar 23, 2009
Default settings set a global limit of 4.
You can set the global minimum code length by following the instructions in the user manual on page 24:
2) Set Global Min Length
3) Scan the number on page 303: I.e. '0' followed by '3' to set length to 3
Posted on Apr 23, 2011
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