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Remove the the cartridges.Just touch the print head in a soft tissue. Try make a line in tissue.If the line not come u should change the cartridges. becos print head getting dry.If this ink come out there error for printer.
If your cartridges is dry it clear a refilling technisian.May they having machine clear this problem.
Try resetting the printer: Reset the printer
-Disconnect the Universal Serial Bus (USB) cable from the back of the printer, but leave the printer turned on.
-Open the cover of the printer and remove the print cartridges.
-Close the cover and wait for the Insert Ink Cartridges message.
-Disconnect the power cord from the back of the printer and wait for one minute.
-Reconnect the power cord. If the printer does not automatically turn on, press the Power button.
-Open the cover and reinsert the print cartridges.
-Close the cover. If prompted, print a calibration page.
-Reconnect the USB cable, and try to print a print job from the computer. Hope that helps!
Printer keeps trying to perform an alignment after installing a new black ink cartridge fix:
1.Unplug USB 2.Turn printer off 3.Wait 10 seconds 4.Remove paper from paper tray so printer has no paper to print on 5.Turn printer on 6.Printer messages to insert paper in paper tray 7.Press and hold “Setup” and “ Cancel” buttons and press “OK” 8.Should be good until next black ink cartridge change.