Question about Dell 922 All-In-One InkJet Printer

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Printer error message

When i replaced the cartridges,I got the messages, "left cartridge incorresct", "right cartridge incorrect". I tried online help with Dell to no avail. I have cleaned both the cartidges and the receptors and have had a second replacement set of cartridges from dell but I still get the same error messages.

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Re: printer error message

To eliminate a software problem, disconnect printer from pc and completely uninstall the printer driver and restart pc. Insert our printer driver cd and install the drivers, but do not connect printer until advised. When advised connect printer and ensure windows recognises it in the little pop up window in tool bar and says 'Your hardware is installed and ready to use' If the same message appears then the printer is faulty.

Posted on Dec 30, 2006

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We keep getting left cartridge incorrect message?

Are you using Dell Series 5 ink cartridges?

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges .

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


Jun 12, 2011 | Dell 946 All-In-One InkJet Printer

1 Answer

My Lexmax X4530 gives ink cartridge error message

Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Jan 03, 2009 | Lexmark X9350 All-In-One InkJet Printer

1 Answer

Incorrect right cartridge

Ive tried removing the right cartridge so I can print in black, but now , once I refilled the black one, it wont even let me print black!! this is desperate; can anyone help?

Aug 09, 2008 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

1 Answer

Right cartridge incorrect" and "Left cartridge incorrect

Many newer HP Printers internally keep track of your cartridges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. Some printers EXPIRE the cartridges after 18 months according to the installation date even it is not empty.

Outrageous, but true.

A fix? Most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartridge's serial number stored in memory. This will reset it.

Jun 02, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Right cartridge incorrect

If it says to check the right cartridge (Black), replace it with a brand new one or one you know is good.

Walgreens will test and refill your cartridge for ~$10.00 (black).

I have heard of new OEM HP cartridges being bad.

The printer checks the cartridge level sensor and the electrical stuff.

Apr 21, 2008 | HP PSC 2110 Color Printer

1 Answer

Pixma MP 150 Error

E7 indicates that the cartridges are incorrectly installed. Check to be sure the Black is on the left and the Color on the right.

Mar 04, 2008 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Dell AIO 962 printer faulty

The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.
  1. Go to
  2. Click on Drivers & Downloads.
  3. Under Option 2: Select a Product as printers.
  4. Locate the printer(s) 962 printer and click Go.
  5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
  6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
If the issue is still not fixed after you upgraded the firmware then I believe that you will have to replace it. However if the error message changes to Left cartridge incorrect after you have interchanged the cartridges earlier then try these steps below.
  1. Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
  2. Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
  3. Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
  4. If the issue is still not resolved replace the color cartridge.

Malik Khan

Jan 08, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Installed new cartridges; keep getting error message

I'd say your using dodgy aftermarket or non HP cartridges, you could put your old ones in and see if message goes away, if having problem when using with Original HP cartridges post back and I'll did deeper for you.

I dont work for HP, I do know printers :-)

Dec 28, 2007 | HP Deskjet 5440 InkJet Photo Printer

11 Answers

Right cartridge incorrect

This solution (RESET the BRICK - solution 1 above) worked for me!

I had a brand new out of the box Lexmark X4580 and after one or two prints I was suddenly getting a "Left Cartridge Incorrect" error showing on the Printer Control Panel and the printer would now all me to print anything.

After about an hour of trying this and that (cartridges in, out and shalen all about!) ; no avail, I tried this and hey presto, it worked.

When I removed the "Brick" power supply I left it until the Green LED had faded right out though, I dont know if that was significant or not. Fingers crossed all is sorted now!

Mar 14, 2007 | Lexmark X7170 All-In-One InkJet Printer

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