The answering system works but only if you are not talking on the line. If you are having a conversation the phone just rings & dose not take a message? Can this be changed & if so how? I have my own message recorded. It is a WDSS 5335 +3
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The KX-TG2313 isn't an answering machine. It will ring until you pick up, an answering machine or voicemail system picks up, or the caller hangs up.
To change the ring count, refer to the documentation for whatever answering machine or voicemail system you have on your phone line. If you require further assistance, please add a comment to this question and identify the answering machine or voicemail system.
The 6041 isn't an answering machine. It will ring until you pick up, an answering machine or voicemail system picks up, or the caller hangs up.
Please refer to the documentation for whatever answering machine or voicemail system you have on your phone line. If you require further assistance, please add a comment to this question and specify the answering machine or voicemail system.
I am a bit rusty on this and not up with later machines (from my old fax machine) or latest phone system features, it is possible that your answering system is getting in ahead of the fax so it is unable to hear the fax tones to respond.
Now I do not have an answering service but my line runs through a ring counter which transfers a call to my fax after 8 rings.
If your answering service is a home device unit its instructions may help or it may have a socket on it for a fax to plug into so it can transfer a call.
If its a provided service you may need to talk with them regarding this problem and they may have a setting that can be done to include a fax.
That fax may have a ring count setting itself in the menu which may need to be lowered.
Phones are not my normal subject so I may not make much sense but it seems that the answering service is winning the pick up the phone first contest, fax's are a bit older technology and tend to be lower on the priority list. They either have a dedicated line or get switched in at night when a company shuts shop.
You may need a PBX system (a local phone exchange) if you have a home answering unit, these units can pick up a line at first ring then direct it to a fax if it hears tones, or phone if not after a few seconds but this will not work with a provided service. I think we are both confused now but I hope this helps in some way..........
If you are talking about an answering machine it may be similar to the problem I had with the wireless home phone with answering machine not taking
messages when had the answering machine set to 12 rings before
answering. Found the sim card (my wireless system) auto response would
answer first. Fixed it by reducing time to 6 rings and answering
machine now comes on first. This might resolve it for you.
One thing to try and take note of is when the message does pick up on the "two ring" message present part do you hear on your side two full rings before the pick up? It may be that the primary ring starts on the home side as does happen sometimes with VOIP service. If you are only hearing 1 or 1 1/2 rings before the message picks up then you might try hanging up after the second full ring thus knowing no messages are present and it should overcome your problem.
Even though the plug that plugs into the wall on an M-7310 looks like the same plug that the answering machine has, it's function is completely different. The information passed on the single pair of wires is enough to make a 24 button 10 button or 8 button system phone work, has no ringing voltage or dial tone for a single line device like your answering machine.
A Nortel system has ports that have that information, but most likely the answering machine was installed BEFORE the phone system lines, which means it only answered the first line.
Try plugging your answering machine into the EXACT location it was before.
Hello, yes it sounds like your trying to connect a "analog device" to a "digital" telephone. If you wish to connect the answering machine to answer your line or lines, you should contact your facilities maintenance department and see if they can "hardwire" your telephone line (your primary phone number), to another jack in your office so your answering machine will work by being placed in "parallel" with your phone system and your primary phone number. If you have more than one phone line (number) you wish for the machine to answer, you will need to ask for a "analog extension" from your digital phone system and have it programmed to ring when any of your roll over lines ring. However, keep in mind the machine can only answer one call at a time, the other simultaneous callers will get a ring no answer until the first caller has hung up. Good luck, hoped to help. CG