Question about Kodak EASYSHARE 5100 All-In-One Printer

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Printer head keeps getting smuged

Kodak 5100 printer photos have lines all through photo , so I ran a test photo was told if the people had zombi-eyes I was to clean the printer head. I removed and cleaned head, but still had the same problem with lines through-out my photo. removed head again and it was ink smuged just as before. I notice that the sponge type material under the head is saturated in three places far left,center,and far right side. I removed that sponge piece to descover the felt strip underneath is the same way.Is this normal ??? If not how do I fix it ?

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First of all, you must never, under any cirscumtances, remove the sponge, by doing that you just voided the warranty of the printer (so you should not tell this to kodak support). 
Second, most likely the printhead is defective, so I suggest you to go to kodak.com/go/itg and follow the instructions and troubleshooting until it leads you to the point where you will need to replace the printhead, or you can just go ahead and call tech support on 1 800 421 6699 so they can replace it for you, this is a very common issue with the printers.

Posted on Nov 25, 2008

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