Question about Vtech 5.8GHz Cordless Phone with Digital Answering System

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No dial tone

A friend bought a new phone and wanted to try it out at our house. He left and we have no dial tone. We've unplugged and replugged and still no dial tone. Help

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  • ErinPark Jan 22, 2009

    My phone does not have the dial tone either. HELP!! It is hooked up to the modem with my internet and the internet is working but the phone isn't.

  • carjhitch Jan 24, 2009

    The phone says "parallel set on", meaning that another phone on the same line is in use, but really there isn't. I've unplugged the base, waited 15 seconds, reconnected, but still cannot get the dial tone to come on. The dial tone does work on my panasonic hand set connected to the same line, and no it is not in use.

  • Anonymous Feb 06, 2009

    Three of our phones work. On gets no dial tone. Battery checks out ok. Lights and message (Handset #3) work



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That seems very strange, I can't think of why a phone would screw up your line and dial tone, it may just be a coincidence, the best advice I can give you is to check for voltage on the line, to do this you need a multi-meter and access to the connecting wires on the wall or the line box, short of that sounds like you need a phone tech to take a look at your lines. sorry

Hope this helps.

Posted on Dec 06, 2008

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Have you tried hanging up the handset on the base to reset the security functions on the new phone?
Did you charge the bat. in the phone?

Posted on Nov 24, 2008


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1 Answer

EL52500 Phone base & 4 handsets have static, message Line in Use. Bought new phone, charged, connected - it says no line. Have dial tone at phone line into house.

Sounds like your phone has a short. If you see the message "line in use" call your number, is it busy, now unplug your phone and call your number again, is it ringing? Indicates a short, possibly in your equipment. As for message " no line" is the electric connected to the phone and did you check for dial tone in tat particular jack with a known, working phone first...just to make sure there's dt @ the jack. Good Luck :)

Nov 19, 2015 | AT&T Lands Phones

1 Answer

I've got a Panasonic KXTG-5583 cordless phone with the red "in use" light stuck on

When the In Use light stays on, there is usually a problem with your telephone wiring. This means that the phone can't hear a dial tone when in standby.

First try a new RJ-11 cable between the phone base and the jack. If you see the In Use light go off, check if you can hear a dial tone. Then the problem was the phone cable.

For the rest of the troubleshooting steps, I prefer to use an old corded phone. Then you don't have to make sure to have 120V power outlets at each test point.

Try connecting your test phone to the original jack where the KXTG-5583 is plugged in. If you get a dial tone here, then the KXTG-5583 is faulty. It has a dial tone but there is a problem with signal transmission/reception between the base and the handsets. (This is actually very unlikely but it's a simple check to make.)

Next, try the test phone at another jack connected to this phone line, if you have one in the living area. If you have a dial tone here, then the wiring in the first jack or between that jack and the service box is faulty. If you do not have a dial tone or do not have another jack on the line, find your telephone service box and open it if you can. If there are RJ-11 ports in the box, connect the test phone to the service line. If you have a dial tone at this point, the problem is within the house wiring. If you do not have a dial tone or can't test for a dial tone, contact your telephone service provider. They will test the line and repair outside problems for free. (This assumes that you aren't in an area where the provider is trying to eliminate their landline services.)

If you found that the problem was inside and only have one jack (or one jack was faulty), you can check the wiring inside the jack. Take off the cover plate and look at the wiring; you are looking for a loose or broken wire. There are two common types of jacks, screw terminals and key stones. For the screw terminal RJ-11 jacks, if you find a loose or broken wire, strip the insulation from the undamaged part of that conductor. Then secure it under the appropriate screw. For keystones, you'll need a punch down tool which is available at most hardware stores in the wiring area. Take off the cover over the wires and locate a loose or broken conductor. Do not strip the wire's insulation, Place the wire above the appropriate point on the keystone and use the punch down tool to push the wire fully into the socket. The wire's insulation will be removed at the necessary spots as it is pushed into place. Replace the cover. In both cases, replace the cover plate (with the keystone if you dislodged it to work on the wires). See for a picture of the wire color to terminal location for the RJ-11 jack.

If the problem is in the wiring inside the walls, you may want to have someone else find the problem. Your phone company will often offer to do the work for a fee.

I hope this helps.

Cindy Wells
(I have had the phone line go down several times. With copper wire, the problem has always been outside. The cause most of the time was mice chewing on the wires. Twice the problem was due to a contractor cutting the wires while digging near the feed lines. Since changing to a fiber optic system, I've had a single jack go down and sporadically lost all incoming services. The single jack lost the dial tone the day of the switch over. The service technician failed to connect all of the wires to the new service box. I found the wire behind the siding and connected it myself. The complete signal loss was due to a problem with the "electronic brain" of the system and required the service technician to replace the card.)

Jun 19, 2017 | Panasonic KX-TG5583 Trio Cordless Phone

1 Answer

Bought a new house phone, when i make a call it clicks then cuts off. help

Not sure what phone you've got but probably needs the dial tone changed. Should be a button on bottom of base and switch from DEC(decadic) to Tone Dialling (might have 2 settings- 100m/s or 600 m/s) not sure what country your in but 600m/s most likely work best.

Aug 25, 2011 | Cell Phones

1 Answer

My phone says check Tel Line

Sounds like your telephone line might be dead. If you have a gray or tan telephone box on the outside of your house you can plug your phone in there to test the line. If you get dialtone then thrers a problem in your house wiring, if you don't get dial tone then the line is dead and you need to conact your telco provider.

Apr 14, 2010 | Uniden DECT 6.0 Cordless Telephone...

1 Answer

I have no dial tones on our two uniden 5.8GHz cordless phones. New batteries were installed.

Make sure the phone and the phone base is turned on. Check the phone cables at the back of the phone base where you charge your cordless phone. It should be properly connected to the phone jack on the wall and at the back of the phone base. Try unplugging and replugging it back in. If that fails, try changing the phone cable. If still there's nothing, try to connect another phone on the phone line. If you get a dial tone, it means you have a problem with the wireless phone set, if not, contact your phone company.

Nov 11, 2009 | Uniden Cordless Phone

1 Answer

How do I test my phone jacks? I have no dial

There should be a gray box on the exterior of your house called a network interface device(NID). Unscrew the left half (or lower on some) marked customer side. there should be 1 or 2 places that have 2 screw terminals and a small telephone cord that is pluged into a small jack. Unplug the small cord and plug in one of your phones from your house into the jack. If you get dial tone then the problem is either in one of your phones or in the house wiring. If you still dont get dial tone then the line is dead on from the telco side(call the phone company).

Sep 18, 2009 | Lands Phones

1 Answer

Uniden TCX805 Cordless "loses" dial tone

Sounds like the switching mechanism that creates the link is stuck. When you answer your phone, you allow the voltage to complete it's path and you either answer the phone or you hear dial tone. If that switch is stuck closed, even though you hung up the phone, the connection is still alive. When you try to pick the phone back up later, the connection is still closed, but your phone has already passed it's "if you would like to make a call" message and you hear no dial tone. Unplugging the power to the phone resets this switch and all is good again.....that is until it gets stuck again. I have seen this problem with phones after a near lightening strike at the house. Sounds like you need to get a new phone as I don't think this is repairable.

Dec 30, 2007 | Uniden Cordless Phone

8 Answers

Recharging phone constant beep

When misplaced in the charger the xg2200 beeps, are you sure the phone is placed correctly? please let me know. Good Luck

Mar 01, 2006 | Xact Communication XG2200 Cordless Phone

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