Question about SanDisk Sansa e250 MP3 Player

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My e250 wont let me add or delete any files

My e250 plays my files on it but when i try to add or delete file from my computer the mp3 player just restarts and wont let me. i can connect it to my computer, it says connected and is charging, i did install the update for it from the sandisk website and it did no good. please help me!!!

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Re: my e250 wont let me add or delete any files

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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1 Answer

Cant find my music files

Go into settings and change the USB setting to MTP. Then Music file should be visable in My Computer.

Apr 04, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Deleting Files

Set the player USB mode to MTP then connect to PC, go to the player from My Computer then select the files to delete. After deleting files disconect player from computer to restart and reload files, Once player has reloaded it can be reconnected to computer to sync new files.

Apr 04, 2009 | SanDisk Sansa e250 MP3 Player

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Cannot delete the songs on mp3

I do mine through Windows Media Player
1)Plug in Sansa
2)Open up Windows Media Player and wait for the Sansa e250 icon to show up under the library. First time, might say 'What device is this' or 'Autoplay'-for autoplay,you click 'sync media files to Sansa e250 using WIndows Media Player'
3)When library shows, click 'Sync' if it is not already there.
4)Just simply click and drag the songs you want from the computer library to the list pane on the side.
5)Once your done, click 'Sart sync'

1)Plug in
2)Wait for the icon under Library in WIndows Media Player
3)Go to Songs under Sansa e250
4)Right click desired songs and choose Delete. You only want to delete from Sansa e250-nothing else


Dec 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer


Use Windows Media Player:
To add files (SYNC) to your mp3 player using Windows Media Player 10:

To add files (SYNC) to your mp3 player using Windows Media Player 11:

To delete files from your mp3 player using Windows Media Player 10:

To delete files from your mp3 player using Windows Media Player 11:

My Directions:

1. Connect your mp3 player to the computer

2. Open Windows Media Player

3. Click on the icon of your Mp3 player on the left-hand side of the Library

4. Click on the Songs, Tracks, or other Music Folder

5. Find a song or songs that you want to delete

6. Left-click the song once to highlight it

7. Press the “Delete” button on your computer’s keyboard

To copy (RIP) files from CD to Mp3 player using Windows Media Player 10:

To copy (RIP) files from CD to Mp3 player using Windows Media Player 11:

Dec 12, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

How can i delete music file from my sansa e250

try formatting the player by selecting format from the properties menu when you right click it in my computer.

Aug 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Can't find music files

it might be a virus attack
try this
brows the player on a computer.
from the folder option, make view options as
show hidden files
uncheck Hide protected operating system files press OK
if u can see all files, then select all files(Ctrl+A). Right click on a selected file, select properties. In the properties dialog box uncheck Hidden, System and press ok
Hope now u can see all the files.
good luck

Jun 17, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa e250

If you want to delete EVERY track off the player, then reformat the player in Windows Media Player - it's a shortcut - see my "tips and tricks" on formatting mp3 players

If there are artist, album traces, then you need to click on every subfolder under your device in Windows Media Player and delete every trace that way - tedious, but effective

-Tha Mp3 Doctor
There are 2 ways to format an mp3 player - if you were formatting the mp3 player from "My Computer," then try reformatting from Windows Media Player instead - I have a "tips and tricks" entry on How to Format an Mp3 Player for details

If that doesn't work, then double-click on My Computer, double-click on the Sansa player, and go to the various folders that it lists - music, voice, etc. Delete the songs ONLY - do not delete the dat, bat, ini, inf, or other system files

Jun 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer


sir in order to download the video u got to use the software they would have provided in a cd attached to the pack while buying.... if u use the software u can convert the video file to a format compatible to the player.... now if u want to delete the files.. connect it to a pc and then try to delete it.. hope i have helped u.dont forget to rate me.. thank u sir

May 02, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer


i had this same problem on my sons e250. after much hair pulling i figured out that if the mp3 you have on the e250 doesnt have any ID3 tags and only a windows file name they wont show up on the e250. A real pain. Had to go through and retag all the songs that didnt have ID3 tags. After I had done that all worked.

Apr 02, 2008 | SanDisk Sansa e250 MP3 Player

3 Answers

Deleting files from Sansa e250

The only way I know to delete music files or voice or FM recordings, is straight from the User's manual on the CD: 1. Set the e250 to MSC mode. 2. Plug it in to your computer with the USB connector. 3. Open the Sansa e250 drive in My Computer and browse to the MUSIC folder (or RECORD folder)and delete the files there. (That's where you also add music files, by dragging from other explorer windows.) To delete (or add) photo and video files, you have to use the Media Converter, which you install from the disk that came with the e250.

Feb 18, 2007 | SanDisk Sansa e250 MP3 Player

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