Question about Brother HL-2170W Laser Printer

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Corona wire problems

My Brother HL-2170W printer is saying we need to clean the corona wire, we do this, but it still will not let us print, any ideas?

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  • Anonymous Nov 24, 2008

    I have the same problem!

  • Anonymous Nov 24, 2008

    Same here.

  • Anonymous Jan 08, 2009

    we have the same problem! Now our corona wire broke and we have not been able to find someone to help us get a new cartridge. Ugh!

  • baldwinmbb Jan 26, 2009

    Clean it and still says needs to be cleaned, won't let me print. Same issue on multiple of these printers at the office.

  • rmadla Feb 09, 2009

    I have the same problem, and we've tried everything, including a brand new drum unit. Money lost, I'm afraid.

  • Anonymous Mar 02, 2009

    went to the suggested links. They did not resolve.

  • jina264 Apr 01, 2009

    I've cleaned this the wire exactly as instructed and IT DOES NOT WORK. I come across this issue many times since I've had the printer and use it daily. The last time this same issue happened I cleaned the wire MANY times and finally it went back to normal randomly.

  • Anonymous Apr 07, 2009

    I keep getting the corona wire message. Sometimes following the instructions to clean it will clear the message, but then it is back later that day/next day. There is obviously enough toner to print, as the print quality is excellent (printer is only 4 months old) but the corona wire message is random... and irritating.

  • Anonymous Apr 30, 2009

    Exact same problem here. Printing merrily along. First time the message came up the "cleaning" did the trick. Within 2 days (with extremely light amount of printing) the "clean corona wire" message came back. Will not go off, no matter how many times I clean it.



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Read the following links:

copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at

Posted on Nov 30, 2008


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My brother HL-2170W have a flashing error and drum light. When the printer starts up, its stops in the middle as if a paper is stuck but I can't find anything.

Hi There,

The Drum LED and the Error LED alternates turning on and off.

Meaning of LED Indication

Drum error:
The corona wire needs to be cleaned. To see how to clean the corona wire, click here.

Please click on YES if this helps,



Mar 23, 2011 | Brother HL-2170W Laser Printer

1 Answer

Brother printers are SCAM. I bought one, it was full of errors, japanese "quality"! Then I fought an uphill battle to get a replacement! They sent me one.l It has errors! It works for a while,...

The Corona wire is inside the drum unit, a small slide is there to allow you to move it back and forth. return it to it's home position when done.

Also, remove the toner and power on the machine. After a couple minutes, replace the toner and drum. This sometimes will clear up these "drum issues" Brother is famous for.

Dec 12, 2010 | Brother HL-2170W Laser Printer

1 Answer

Corona cleaning does not solve error message

You will need to replace the drum unit on the printer.

May 13, 2010 | Brother HL-2040 Laser Printer

1 Answer

Brother not printing

Hi John, the machine keeps asking you to clean the corona wire because on start up or especialy when the machine readies it's self to start printing, it passes a voltage through the corona wire which helps the drum erase the charge on the organic photo compound the drum is covered in.
If the machine sees any problem with the transfer of this voltage it thinks there is a problem.
The corona wire can be cleaned by sliding the blue tab on the top of the drum from right to left a few times.
You should check to see if this wire is broken a very thin wire about the thickness of a human hair, if the wire is not broken then try cleaning the thin metal grid below the corona wire with a cotton bud , being carefull not to break the wire.
If this doesnt work then it sounds like the high voltage connection on the drum is faulty, and you will need to purchase a new drum ( or take it back to the supplier and say it is faulty and you want it replaced).
You ould also clean the surface of the drum itself carefully with a soft DRY clean cloth.
The only other cause is the high voltage supply pcb is faulty. Which if the machine is out of warranty is prohibitavely expensive to repair.

Hope this helps

Mar 03, 2010 | Brother HL 2140 Laser Printer

1 Answer

Get a clean the corona wire. Have removed the

Try using canned air to blow out that corona area, and then a Q-tip moist with alcohol to gently wipe the corona wire, if all that fails you will need a new drum.
Also press the go button 3 times so you get a printout and check that you are getting a clean the drum error or something else.

Dec 18, 2009 | Brother HL 2140 Laser Printer

1 Answer

Printer won't print error message corona wire needs cleaning

When you experience a persistent problem like this right at the beginning - listen to your own good advice. Take it back to the store and exchange it for a new one.

Jul 30, 2009 | Brother HL 2140 Laser Printer

2 Answers

All 3 Error lights are flashing (4 if you count the GO button)!!

When all lights flash it's a service problem. You press and hold the go button and see what lights are on then.error light means main PCB failure, Toner light means fuser failure, drum light means laser failure. Toner and error light means main motor error, drum plus error light means its a fan failure.

Jun 26, 2009 | Brother HL-2170W Laser Printer

1 Answer

Corona wire needs cleaning

Here is Brother's procedure for cleaning the corona wire:

Read this also:

copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at

Nov 30, 2008 | Brother HL-2170W Laser Printer

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