Question about HP Photosmart 3210 Printer

1 Answer

Printer will not start

When turned on, the printer says Error Press OK to continue

When I press Ok the message says Improper Shutdown To avoid damage, use the On button to shut down the printer. Do not use a power strip or wall switch to shut down. Press OK

These two messages just keep repeating themselves and the printer sounds like it is trying to work but is unable to.

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  • 4 more comments 
  • nedripples Nov 29, 2008

    HP 3210 - Same thing. When turned on, the error message: "Improper Shutdown" appears regardless of how you turned it off. It then goes into the "System Maintenance" mode which runs the print head back and forth down the carriage. The "System Maintenance" has always occured since I got the printer and seems normal. What isn't normal is the loud clicking sounds that now accompanies the maintenance. Louder than before...sounds like one of the plastic cogs is out of position or like something isn't catching like it should. Then comes the "Error: Press OK to continue."

    The whole process repeats after you use the power switch to turn it off. Printer still will scan but copy and print aren't operational.

  • Anonymous Dec 04, 2008

    same thing

  • koxbox_2 Dec 12, 2008

    same hereĀ 

  • tsakadoll Dec 25, 2008

    this printer is crazy.. can anyone solve this?

  • rosebuttonus May 11, 2010

    Thank you speters9971!!!!!!



    I
    have spent hours trying to solve another problem, "ink system failure
    error 0xc18a0001." After not having any luck with those solutions, I
    did a search for the "improper
    shutdown" problem since it was a simultaneous issue. This is where I
    found my solution for both issues!

    Thank you speters9971!!!!!!! I was almost ready to buy a new printer. I cannot express my gratitude in words!!!!

  • Anonymous Mar 18, 2014

    after 2 or 3 copies printer displays Device error Press ok

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This is likely a hardware problem. However you can try a sem-full reset to factory default conditions by 1. unplugging the power cord while the printer is powered on and 2. press and hold the OK and Cancel buttons while plugging in the power cord. If this this does not clear the error you probably have a hardware issue. On my printer, after going through a diagnostic procedure with the HP Chat Tech and concluding a hardware issue I did a bit more research and then took the printer apart. It turns out that a fairly common problem is for the large white gear on the left side of the printer that drives the ink pump comes off the shaft. I reassembled it to the shaft and put the printer back together. When I plugged in the power cord the printer started and did about a 5 minute maintenance procedure and now works fine.

Posted on Jan 29, 2009

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Ink system has failed. Unable to copy. Refer to printer Documentation. Error 0xc18a0101


Reset the product:
1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.

If this reset won't work ...open the front door ..and move the carriage to look for any paper left from a previous jam or so ...Make sure there is nothing blocking the ink carriage ..and than close the door and make the reset again ..
print a calibration if it asking for ..
BY the way ...it may be a good idea to reinstall the software again too ..

If this will not work ..try this ..:
A. - Press and hold the "*" key.
B. - Press the "#" key and release both keys.
Display should say "Enter Special Key Combo"
C. - Press and release in sequence the "1", "2" and "3" buttons
Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE".
Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS".
Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
If it shows improper shut down ..press on to shut down ..
Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
message: "welcome to photo-smart express"
Using the Power Button, please turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Now plug the power cable into the wall outlet first and then into the back of the printer.
Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.
Print the report and if it is all OK ..it will work ..


Jul 29, 2011 | HP Photosmart 3210 Printer

1 Answer

OXC 18a0001 error message


1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says "System Configuration Menu". 2. Press and release the "OK" button.
5. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
6. Press and release the "OK" button.
7. Display should say "Hardware failure status: Clear. Press OK to clear".
8. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
9. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.

Jul 06, 2011 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

The error message is Oxc18a0001. What is wrong with it. I've turned the printer off like it said to do, with no change.


Error seen on printers HP: HP Photosmart 7280, C5180, C6280, HP photosmart 8250...


Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says "System Configuration Menu". 2. Press and release the "OK" button.
5. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
6. Press and release the "OK" button.
7. Display should say "Hardware failure status: Clear. Press OK to clear".
8. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
9. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.

May 06, 2011 | HP Photosmart D7460 Printer

1 Answer

Receiving error message: 0xc18a0001 error message on hp c8180 all-in-one printer. what can I do?


Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says "System Configuration Menu". 2. Press and release the "OK" button.
5. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
6. Press and release the "OK" button.
7. Display should say "Hardware failure status: Clear. Press OK to clear".
8. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
9. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.

Solution 2:

  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.


If I've helped you, please vote! Thanks!

Dec 09, 2010 | HP Photosmart C8180 All-in-One InkJet...

2 Answers

HOW DO YOU RESET THE ERROR MESSAGE 0xc18a0207 on an HP 6100 series all in one ?


A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.

1. Press and release the “OK” button.
2. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
3. Press and release the “OK” button.
4. Display should say “Hardware failure status: Clear. Press OK to clear”.
5. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
6. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
7. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
8. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
9. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
10. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
11. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
If the error is still there, or reoccurs replace the unit

Jul 26, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Improper Shutdown Message


1. Disconnect the power cord from back of printer ( while printer is powered on )
2. wait for 10 seconds
3. hold and press the Power button and connect the Power Cord.
4. Release the Power button after 3 seconds
5. Follow the Instructions on the printer screen.

Later try to shutdown it, it should not give the message again

Jun 16, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

What does error Oxc05d0281 mean


Hi,

This error message means" ink system failure " and to resolve this issue please follow these troubleshooting steps:

Unplug the printer and wait 30 seconds for power to discharge.
2. Plug in the printer.
3. Hold the CANCEL and OK buttons simultaneously, and keep them depressed while you hit the ON button. This resets the printer.
4. When the printer turns on, if you still get the error message, it's OK. Then perform the steps listed

1?Press and hold the “*” key
2?Press the “#” key and release both keys,Display should say “Enter Special Key Combo”
3?Press and release in sequence the “1”, “2” and “3” buttons
4?Press and release the right arrow button until the display says “System Configuration Menu”.
5?Press and release the “OK” button.
6?Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure
7?Press and release the “OK” button.
8?Display should say “Hardware failure status: Clear. Press OK to clear”.
9?Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
10?Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
11?Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
12?Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
13?Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

After you perform the steps listed above, when you are at the step at the end where you are pressing the cancel button until you get to the WELCOME screen, if at some point you see a message, “Inproper shutdown, hit OK”, go ahead and hit OK and the Welcome screen should appear.
One thing that is nice about this method is that it doesn't use up all your ink doing a recalibration.
The error message should not pop up so try to print a self test Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

all the best

Jun 04, 2010 | HP Photosmart 3210 Printer

2 Answers

Error Message is "Improper Shutdown" It says something like "To avoid damage, use the On button to shut down the device. Do not use the power strip or wall plug to turn off device. Can't get the machine to...


Reset the printer by following steps
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Apr 10, 2010 | HP Photosmart C6100 All-In-One Printer

1 Answer

When I turn on my printer I get the message Error Press OK


You have to refit the micropump gear, this is happening because this gear should be out of its place. It's on the left side of your printer. I.ve just solved the same problem.

Nov 24, 2008 | HP Photosmart 3210 Printer

1 Answer

Error Press OK! to continue


Hello johnny22, this is Enday inorder to solve your problem ..try this steps....uninstall your printer and then re-install the software again.... just see if its work...

If not just reply me inorder to give you another solution....

Jan 30, 2008 | HP Photosmart 3310 Printer

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