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Hotel connection problem

I am a front desk manager at the hampton inn and i have a guest who is having a problem using our internet with his laptop. his laptop does have wireless and says it is connected to our network but he is unable to visit any websites. ive tried disconnecting and reconnecting and still nothing. is there something that has to be switched or turned off in or for him to have full capabilities

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  • avonwithanni Nov 24, 2008

    when i click the diagnose the problem button it tell me that the ip address needs to be adjusted. i have restarted the internet connection to the hotel even. the fact that i can post this means that our internet is running just fine, but he is still unable to get to a website. also, i had him check his firewall and tht is off. do you need any more information?

  • avonwithanni Nov 24, 2008

    windows vista.

  • avonwithanni Nov 24, 2008

    thanks much i will print this out and give it to him. ill let you know later tonight if it worked. if it didnt oh well. i wasnt the one working on it so you could walk me through it. agains thanks

  • Lee Hodgson
    Lee Hodgson May 11, 2010

    yes i gathered that your connection is fine, what operating system is he using?

  • Lee Hodgson
    Lee Hodgson May 11, 2010

    what message does IE give him for the reason it doesn't connect?

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  • Sony Master
  • 4,806 Answers

Ok cool, what i want you to do is right click "computer" select "manage" and then "device manager", then click on the + sign next to "network adapters" and right click on the wireless network and "un-install" the device, reboot the laptop and wait for windows to detect the wireless card and install the drivers for it, this will appear in the system tray (bottom right hand side) when its done try to connect again

keep me informed please

regards

Posted on Nov 24, 2008

  • Lee Hodgson
    Lee Hodgson Nov 24, 2008

    turn the "firewall" on too

    regards


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