Question about HP Officejet 4355 All-In-One InkJet Printer

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No dial tone

I am installing HP 4355 for the first time.
I am not getting a dial tone after connecting the line cord to the phone outlet

Posted by on

  • 3 more comments 
  • narendravagh Dec 23, 2008

    i can not install officejet 4355 all in one printer

  • Thomas F. Schneider May 11, 2010

    Have you installed the software and driver already?

  • satyanara927 May 11, 2010

    soft ware

  • satyanara927 May 11, 2010

    soft ware installing

  • Jay Glendenning
    Jay Glendenning May 11, 2010

    Do you get a dial tone if a standard phone is connected to the same jack without the printer attached?

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6 Suggested Answers

Soulvisitor
  • 1113 Answers

SOURCE: hp officejet 4355 scanner problem

don't on prints..super clean scan glass, slit of glass where originals are fed.

Posted on Nov 21, 2007

rakeshpramod
  • 234 Answers

SOURCE: HP 5610xi All-in-one wont send fax since switching from Vonage to Comcast

Have you checked with your service provider about sending fax from VOIP lines.
Because iam affraid HP does not support VOIP Services.
Even if you call HP Tech Support they will ask you to call your VOIP Service provider they should have a answer for that.
Because the HP Fax machine only supports Analog signals and the VOIP Services have Digital Siganls which the machine cannot recognise, So please contact your VOIP Services for the same to send send faxes because it is not the fax machine which cannot send fax it is your VOIP Service provider which has a problem.

Good Luck

Posted on Aug 31, 2008

professor_sc
  • 180 Answers

SOURCE: driver for hp officejet 4355 all-in-one how to install

Click on this link to the download the software for your printer
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1138373&lc=en&cc=us&dlc=en&lang=en&cc=us
make sure you select the correct operating system that you have

Posted on Oct 13, 2008

  • 73 Answers

SOURCE: how do i install ink cartridge for HP 4355?

Hi there,
To install the ink cartridge
1) Press the On button. After you press the ON button, wait for the print cartridge prompt before continuing.

2) Open the print cartridge door. Lift the print cartridge door. The print cartridge moves to the right side.

3) Remove tape from both cartridges. Pull the tab to remove the tape from both print cartridges.
Important : Do not touch copper-colored contacts or retape the cartridges.

4) Insert the tri-color print cartridge.
Caution : The device must be On before you can insert the print cartridges.
a) Slide the tri-color print cartridges into the left slot.
b) Push the top part of the cartridges firmly up and into the slot until it snaps into place.

5) Insert the black print cartridge.
a) Slide the black print cartridge into the right slot.
b) Push the top part of the cartridge firmly up and into the slot until it snaps into place.
c) Make sure both cartridges are secure, Close the print cartridge door.

6) Align the print cartridges.
a) Press OK to print the alignment page, (Make sure you have loaded plain white paper in the bottom tray,)
b) Remove the alignment page from the output tray.
c) Place the alignment page face down into the document feeder.
d) Press OK to scan the alignment page.
After the page has scanned, alignment is complete.

Hope this helps. Please rate my response.
Thanks
Have a good day.

Posted on Dec 01, 2009

supertech6
  • 513 Answers

SOURCE: My 2610xi suddenly is keeping the phone line open.

You are describing a FAX modem failure. You need the fax board replaced in the printer.

Posted on Apr 21, 2010

  • 3 Answers

SOURCE: Fax machine not sending documents

A) Run the fax test on the printer itself to see if it's connected properly and has an active phone line.. HP All-in-one printers still make a dial tone sound even if they aren't connected to a phone line. To run the test 1)..Press the SETUP button. Press the down arrow button until "Tools" is highlighted then pres OK. 2) Press down arrow key again and select "Run Fax test" The printer will then print out the results. It will tell you if anything fails. If it does, the correct the problem it mentions. IF everything passes, then the problem is likely your cable phone line which is a "Digital" and Fax machines still use an analog signal. Here is what you can try to overcome the deficiencies in a cable phone system. 1) Set your fax speed to Medium 2) Turn your ECM (Error correction mode) OFF
To set your fax speed, Press the SETUP button again.. Press your down arrow again until you find "Advanced Fax Settings" and the press OK.. arrow down until you find "Fax Speed" and hit OK. Then choose Medium (14,400) and press OK This will take you to your previous menu (Advanced Fax setings).. Find "ECM Choose OK again.. Then choose OFF and press OK. Press the X button on your printer's control panel and then Retry your fax.. Hope this helps

Posted on Jul 21, 2010

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3 Answers

I cant send a fax or reseave one


Sir/Madam

Solution one: Check the fax connections Use the following steps to check the physical connections, and then use the HP Fax Test Service.

Step one: Check the physical connections

  1. Disconnect the telephone cord from the HP fax product, and then examine the connector on the end of the cord. Make sure that the cord has only two wires. Figure 1: Two-wire telephone cord

fe080726-3749-4408-9bf4-fb54019e59a9.gif
  1. Four-wire telephone cordGraphic: Four-wire telephone cordIf the cord has four wires, replace it with a two-wire phone cord.
    If you must use a cord with four wires, use the converter that shipped with product. The converter allows a cord with four wires to work with a device that requires a cord with two wires.
  2. Connect one end of the telephone cord to the telephone jack, and then connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
    Figure 3: Fax only


def10672-5060-4912-ab57-70e1058c1a3d.gif

  1. 1 - Telephone jack2 - Two-wire telephone cord to 1-Line
  2. Connect a single-line telephone to the 2-Ext port on the back of the HP fax product.
    Figure 4: Fax and telephon


  3. 1 - Telephone jack2 - Two-wire telephone cord to 1-Line
  4. Connect a single-line telephone to the 2-Ext port on the back of the HP fax product.
    Figure 4: Fax and telephone

21343049-8db2-404b-a921-e7fa4f985989.gif

1 - Telephone jack 2 - Two-wire telephone cord to 1-Line
3 - Telephone
If other devices need to use the same telephone jack, make sure that they are connected to the 2-Ext port on the back of the HP fax product.
Figure 5: Fax with answering machine and telephone


a97fe5c2-e32c-4ca0-aabd-68855faaf816.gif

  1. 1 - Telephone jack2 - Telephone cord from 2-Ext
    3 - Optional telephone cord to telephone
    4 - Optional telephone
    5 - Answering machine
    6 - Two-wire telephone cord to 1-Line
  2. Pick up the telephone receiver and listen for a dial tone. Make sure that you can dial out using the telephone keypad.
    If there is a dial tone and you can dial out using the telephone, the HP fax product is connected correctly to a working telephone cord and telephone jack. If there is no dial tone, check the configuration again and make sure that it is set up correctly.If You Still Having Hp Printer Problem Then Visit Official HP Printer Website On Below Link URL http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02263145
Or

If You Still need HP Printer Online Help Then Follow Us On:


HP Printer Support

Feb 12, 2014 | HP LaserJet 3030 All-In-One Printer

1 Answer

Can't send fax. Getting transmission verification report stating NG: poor line condition/ out of memory. HELP!!


There are two possible reasons why your printer display the error message.

1. Poor Line Condition
- electrical interference on the line -Make sure electrical or electronic appliances do not interfere with the printer's phone line
- poor line connection - If you have a phone try connecting it directly to line outlet. Listen to the dial tone, if you hear noisy and static, then you will need to call your local telephone company cause there is a problem in your phone line. If dial tone is clear and stable then try checking the telephone line cord that you use to connect your printer from the line outlet, replace if broken.
- alarm system or another device on same line, these interferes with transmission / reception of the fax machine. Try connecting the printer all alone and then try sending a fax.

2. Memory Full
- There is no space to store incoming fax messages. Delete all stored fax messages.

Apr 09, 2011 | Brother MFC 6490CW InkJet Printer

1 Answer

No dial tone on handset. can't send or recieve fax.


? Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
? Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
? Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.

If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
enough.
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.

Dec 03, 2010 | HP Laserjet M1319F Laser Multifunction...

1 Answer

L7780 cannot get dial tone on 2-line outlet. Are there any work arounds to this problem?


There is a problem either with the Line Interface Unit (LIU, also known as the fax/phone line connector) or the fax hardware, because the unit is having problems sending or receiving faxes. The unit may hang on "Initializing." This document explains how to troubleshoot the LIU and fax hardware. SOLUTION: Please perform the following: Front panel hangs on "Initializing"
  1. Pull the power cord connector from the back of the base unit to recover from the error.
  2. Unplug the LIU from the back of the ADF. It is located on the left side (facing it), and is where you plug in the telephone lines.
  3. Plug the power cord back in, power it up, and see if it hangs without the LIU inserted.
  4. If it does not hang without the LIU inserted, power the unit down, plug the LIU back in, and power it back up. If it hangs, the LIU is faulty.
  5. If it does hang without the LIU attached, unplug the ADF from the base and see if it hangs. If it does, the base is faulty.
Testing the LIU The primary test for the LIU is whether or not you get a dial tone. Sometimes, you need to re-seat the phone line several times to get a good connection. If after trying the things below, there is still no dial tone, or initialization hangs, the LIU may need to be replaced.
  1. Verify that the phone line is connected directly from the wall jack to the plug in the LIU that says "To Wall Jack."
  2. Verify that the LIU is plugged securely into the product. If it is not, there will be a message at power-up saying the LIU is not connected. If it is, the date and time will display.
  3. If the LIU was re-seated, cycle the power on the unit. The unit should display the date and time.
  4. Unplug all other accessories, like a telephone answering machine or modem. If the LIU appears to work fine after unplugging them, these accessories may be interfering.
  5. Place a document in the Automatic Document Feeder (ADF). The display will flash "Document Loaded."
  6. Press Start Fax to verify there is a dial tone. If so, try sending a fax.
  7. If there is not a dial tone, unplug the product from the wall jack, and plug in a regular telephone to verify there is a dial tone at the wall jack.
  8. If there is no dial tone on the telephone, the wall jack or phone line may be faulty

Oct 26, 2010 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Fax wont' go through. Plugged phone jack into phone line and when I try to fax it doesn't connect. Any suggestions? Thanks


Can you receive any faxes. Run a Fax Test from the Tools menu. Is the problem with only one fax receipient? (Check the phone number and make sure they are set to receive. I have dealt with one fax receipient where the call-waiting service caught the fax call.)

Does the Fax see a dial tone? If there is no dial tone, use a single line phone (corded) to listen for a dial tone at that jack. If there is no dial tone, check the incoming service for a dial tone. (If you have no dial tone at all, contact your service provider.) Try a new phone cable (2-wire RJ-11) Try calling the number from another phone line with the single line phone attached. If the phone doesn't ring with a new cable, check your wiring and then contact your provider. Is the signal analog or digital (the all-in-one is designed for digital)?

Go back through the fax settings and set it as directed in Step 2 here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458259&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3643612 . You need the fax error reporting setting.

Disconnect any items that are plugged into the 2-Ext port.

Try reinitializing the unit. Unplug the power cord with the unit on. Make sure that the phone cord is fully seated in the 1-Line port. Then reconnect the power cord.

Try resetting the all-in-one, this may require 2 people. With the printer on, unplug the power cord and wait at least 20 seconds. Press and hold # and 3 while plugging in the power cord. Release the buttons after the unit starts up.

If none of these steps help the unit may need service.

Cindy Wells

Jun 27, 2010 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

There is no dial tone in our HP Officejet 4355 all in one it is one year old.


Check the phone line with a regular phone.

make sure you are plugged into the LINE port.

Dec 26, 2008 | HP Officejet 4355 All-In-One InkJet...

1 Answer

Greetings my hp office jet its not faxing nor receiving faxes. it says no dialing tone


At a guess, I would say your phine line is either dead, or you have the line connected in to the incorrect socket. The phone line needs to be plugged into the socket that has an 'L' next to it. Check this first. If this is plugged in, check the line to the wall socket to make sure it is plugged in. If all this is good, press the hook button on the front of the unit, if it has one. You should hear a dial tone. If there is no hook button, get a phone and plug it in, if there is no dial tone, get a telephone tech in to check your line. If there is dial tone and you still can't fax. the unit has a faulty modem and will need to be replaced.
Being it a HP ink jet, should this be the case. throw it out and buy a new printer as the printer cannot be fixed because HP do not supply spare parts for their inkjet printers.

Gremlin11

Dec 13, 2008 | HP Officejet 4355 All-In-One InkJet...

1 Answer

Fax


To test your fax setup
1 Press Setup.
2 Press 6, and then press 5.
This displays the Tools menu and then selects Run Fax Test.
The HP all-in-one displays the status of the test on the color graphics display and prints a report.

3 Review the report.
– If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause faxing problems.
– If the test fails, review the report for information on how to fix any problems
found. For more information, you can also see the next section, The fax test
failed.
4 Press OK to return to the Setup Menu.

Make sure you used the phone cord supplied in the box with your HP all-in-one
to connect to the telephone wall jack. One end of this special 2-wire phone
cord should be connected to the port labeled "1-LINE" on the back of your
HP all-in-one and the other end to your telephone wall jack

This special 2-wire cord is different from the more common 4-wire phone cords
you might already have in your home or office. Check the end of the cord and
compare it to the two types of cords shown below.

If you used the 4-wire phone cord, disconnect it, find the supplied 2-wire cord,
and then connect the 2-wire cord to the port labeled "1-LINE" on the back of
your HP all-in-one. For more information on connecting this phone cord and
setting up your HP all-in-one for faxing, see Fax setup.
If the supplied phone cord is not long enough, you can extend it. For
information see The phone cord that came with my HP all-in-one is not long
enough.
● Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP all-in-one and check for a dial tone. If you do not
hear a dial tone, contact your telephone company and have them check the
line.
● Other equipment, which uses the same phone line as the HP all-in-one, might
be in use. For example, you cannot use your HP all-in-one for faxing if an
extension phone is off hook, or if you are using your PC modem to send an email
or access the Internet.
● The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line
by plugging a phone into the telephone wall jack and listening for static or
other noise. If you hear noise, turn Error Correction Mode (ECM) off and try
faxing again. For information, see Use error correction mode. If the problem
persists, contact your telephone company.
● If you are using a digital subscriber line (DSL) service, make sure that you
have a DSL filter connected or you will not be able to fax successfully. The
DSL filter removes the digital signal and allows your HP all-in-one to
communicate properly with the phone line. Obtain a DSL filter from your DSL
provider. If you already have a DSL filter, make sure it is connected correctly.
Make sure your HP all-in-one is not connected to a telephone wall jack that is
set up for digital phones. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
● If you are using either a private branch exchange (PBX) or an integrated
services digital network (ISDN) converter/terminal adapter, make sure the
HP all-in-one is connected to the port that is designated for fax and phone
use. Also, make sure that the terminal adapter is set to the correct switch type
for your country/region, if possible.
Note that some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for
telephone and Group 3 fax and another port for multiple purposes. If you
continue to have problems when connected to the fax/phone port, try using the
port designated for multiple purposes; it might be labeled "multi-combi" or
something similar. For information on setting up your HP all-in-one with a PBX
phone system or ISDN line

you may also refer to the manual for this unit here
if you go there please refer to page 82 of the manual or chapter 10

Aug 02, 2008 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

Phone off hook message


hi,

The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time.

f a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.

Jun 23, 2008 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Problem with fax and phone


Make sure phone line goes to correct socket into fax ie into line not phone or ext. sockets.

Off hook means receiver is lifted from cradle, should vanish when you put phone down.

Connect normal phone to same place you are trying to plug fax into I bet it is engaged too, if so it because you have a phone line problem, call carrier.

Nov 18, 2007 | HP Officejet 4355 All-In-One InkJet...

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