My new E260 no longer displays the artist and album names, i dont know why it does this or how to fix it. As a result, it freezes if i click to view next song. I delete them from the player and re-add them but it doesnt work
Umm, it looks like you have some sort of backup on your computer correct? If you have access to your files as a backup on your computer then we can proceed with a couple of steps to ensure that you have the latest firmware available for your device.
First you will need to update your firmware to the most recent published firmware available by going to the manufacturers website. I have provided a link below: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
Once you click on this link you will need to download and install the software by clicking on "Download Sansa Firware Updater" which is highlighted in red.
Then you will need to follow the on screen instructions to make sure the process is completed as instructed.
The final step you may want to take is to reset your device to the factory default settings. You can do this by going into the Settings, Scrolling down to "Reset All", it will ask you to confirm if you want to reset, scroll to yes. Your device will reset and reboot.
At this point your new firmware has been installed and you have reset your device. It is a new fresh start for your Sansa MP3 player. Try transferring the music files again and that should do it. Good Luck!
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Hi, the Sansa E260 is a portable MP3 player released by SanDisk in 2004. Several problems may cause the E260 to not function as intended from time to time. Common problems that occur are the device freezing, album art not appearing on the screen when a song is playing, pictures not filling the screen size and missing information on the separate tracks. You can troubleshoot the device and fix many of these common problems without the need of a service technician.
Reset 1. The Sansa E260 may freeze or function in other unexpected ways from time to time. This generally occurs when the unit's software has developed an error. Reset the device to clear the error and return the device to normal working operation. A unit reset is similar to rebooting your computer. You won't lose any data stored on your device.
To reset the E260, press and hold the "Power/Menu" button for about 15 seconds. The device will be forced to power down, during which the error will be cleared. You can restart the E260 as normal once the reset is complete. Album Art Does Not Display 2. The E260 supports viewing album art on the display screen during the playing of a song. You may find that your album art is not showing up on the display when music is playing on the device. To fix this, make sure the associated album art file is in the same folder as the song being played. You will need to connect the E260 into your computer to move the album art files into the music folder. Photos Aren't Full-Screen 3. Photos displayed on the E260 will not show up as full-screen shots if they are not cropped to the correct dimensions. The E260 software does not support stretching pictures to fit the full screen. To ensure your photographs will display on the full screen, crop the images to 128x64 in photo-editing software prior to transferring the image on the E260. Unknown Artist or Album 4. The E260 displays information about each song using the ID3 tags associated with each track. ID3 tags hold information such as the artist name, album name, track number, year it was released and other information. If the E260 shows an artist or album as unknown, the information in the ID3 tag was not filled in. You can insert information into the ID3 tags from your computer.
To change the ID3 information, right-click on the music file and choose "Properties." Click on the "Summary" tab and choose "Advanced." The ID3 fields will display in the window. Insert any of the missing information and click "OK." When you upload the song onto your E260, the newly inserted information will show up in the display.
Delete songs and Format (Helps with try to delete BAD TRACKS and folders that will not delete Labeling Unknown Songs: open Windows Media Player and go to library click on artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar put a check next to artist and album artist. Right click song under artist or album artist or both and type in the name of the artist etc.... This change in your computers Music folders also then sync with your sansa or media player then load songs to it........
Labeling Unkown Songs: open Windows Media Player and go to libary click on artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar put a check next to artist and album artist. Right click song under artist or album artist or both and type in the name of the artist etc.... This change in your computers Music folders also then syc with your sansa or media player then load songs to it........
if you dont like the artist or music albums name to be appearing in the display(which is sometime annoying)the trick is here.drag and drop your songs and mp3 lists into the player just like basic copy and paste in windows.the name of the album and artists appear in the display only if you synchronize your player with the computer using players(like real,Wmv etc). so go for the basic copy and paste instead of synchronizing option.please let me know your feedback. thanks,
open windows media player and goto libary click on album artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar put a check next to artist and album artist. Right click song under artist or album artist or both and type in the name of the artist etc.... then syc with your sansa then load songs to it........
Open Windows Media Player 11
Right click on one of the songs that is showing up as unknown artist.
Select "Advanced Tag Editor"
Manually enter the artist information, etc.
To save time, you could also right click the song and select "Find Album" info - it won't find every album, but it will find most of them.
The real bear is that once you have edited the information in Windows Media Player, you have to delete the affected song off of your mp3 player and THEN reload the newly-edited song - or else your changes won't register on the mp3 player itself.