Question about HP Officejet 7210 All-In-One InkJet Printer

1 Answer

7210 can't fax or scan

Hi I have a hp 7210 and I can't fax or scan. When I try either option you can hear the mechanism moves across the glass and then it makes a gear spinning fast noise and goes back and I get an error (scanner failure, turn power off). I reset the power and try again and the same thing hapens. The funny thing is that if I make a copy of something it works perfect, woulden't it be the same to copy as to fax ???

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  • mark98 Nov 28, 2008

    i fixed my problem, i had to download the new software and drivers and now everything is working perfect

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1 Answer

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  • HP Master
  • 21,472 Answers

Soft/firmware issues. Try updating.

Posted on Jul 29, 2017

4 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

Joed911
  • 4338 Answers

SOURCE: HP Office jet 7210 All in One. When I feed paper

Lean the rollers in the automatic document feeder (ADF)

  1. Remove the document feeder tray from the product by gently pulling it.
  2. Lift the cover of the automatic document feeder by pulling it outward.
  3. Gently clean the rollers with a very damp cloth ansd a dab of dish detergent.
  4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.
To clear the "scanner error" message do a
Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
If a partial reset did not work do the following: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, unit may need service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Mar 11, 2009

  • 26 Answers

SOURCE: scanner failure message

If you can scan/copy from the glass then you have a bad Scanner Motor Assembly.

Michael
Perfect Printer Parts

Posted on Aug 31, 2009

Joed911
  • 4338 Answers

SOURCE: officejet 7310xi- when i try

This is usually a bad scanner... follow the instructions on this HP link to diagnose the problem.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00587971&cc=us&lc=en&dlc=en&product=391182&tmp_track_link=ot_search

Posted on Jun 28, 2011

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Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is
the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel
menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

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