Question about HP Officejet 7210 All-In-One InkJet Printer

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7210 can't fax or scan

Hi I have a hp 7210 and I can't fax or scan. When I try either option you can hear the mechanism moves across the glass and then it makes a gear spinning fast noise and goes back and I get an error (scanner failure, turn power off). I reset the power and try again and the same thing hapens. The funny thing is that if I make a copy of something it works perfect, woulden't it be the same to copy as to fax ???

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  • mark98 Nov 28, 2008

    i fixed my problem, i had to download the new software and drivers and now everything is working perfect



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  • HP Master
  • 24,773 Answers

Soft/firmware issues. Try updating.

Posted on Jul 29, 2017


4 Suggested Answers

  • 2 Answers

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Posted on Jan 02, 2017

  • 4338 Answers

SOURCE: HP Office jet 7210 All in One. When I feed paper

Lean the rollers in the automatic document feeder (ADF)

  1. Remove the document feeder tray from the product by gently pulling it.
  2. Lift the cover of the automatic document feeder by pulling it outward.
  3. Gently clean the rollers with a very damp cloth ansd a dab of dish detergent.
  4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.
To clear the "scanner error" message do a
Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
If a partial reset did not work do the following: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, unit may need service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Mar 11, 2009

  • 26 Answers

SOURCE: scanner failure message

If you can scan/copy from the glass then you have a bad Scanner Motor Assembly.

Perfect Printer Parts

Posted on Aug 31, 2009

  • 4338 Answers

SOURCE: officejet 7310xi- when i try

This is usually a bad scanner... follow the instructions on this HP link to diagnose the problem.

Posted on Jun 28, 2011

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When try to scan, lamp warms up then message received is scanner could not scan. 22 is NOT blinking. The scanning mechanism begins move across the page but only moves about half inch.

The scanner may have one of two problems:

1. Scanner lamp has failed or does not come up to full color temp

2. Scanner attempts to initialize, which means it must move a bit to what is the "home" position where the scanner actually reads a very small coded imprint on the underside of the glass. If this area is too dusty or dirty, that will cause this problem, but also if the scanner motor and worm drive are binding for any reason, such as the scan rails internally being too dry this will also happen.

Locate a service manual and remove the copy glass by removing the lock guide on one side, the glass should lift partially, allowing some gentle cleaning with soft cloth and glass cleaner. Do not attempt to force the scanner to move inside, as it is worm gear driven and such an attempt will strip the nylon gears or worse.

Follow the manual instructions if you need to fully remove the top
cover, glass and platen assembly for cleaning. It is very simple once you are in the interior...but gentleness and care are necessary.

Sadly, parts are difficult to find for all scanners now, and it is often far more economical to replace with a new, low cost and higher performing, higher rez unit for $ 120 or less. Often a lot less.

Good Luck!

Aug 03, 2010 | HP ScanJet 4500C Flatbed Scanner

2 Answers

Scanner not scanning

PSC 1401 will print but it will not scan

Jun 30, 2009 | HP PSC 1401 All-In-One Printer

1 Answer

When we send a fax with our HP 1040 Fax Machine, the people receiving our ads for newspapers, say it is too dark to read. Help!!

Lift the cover of the sheet feeder, and clean the filter glass that the documents are scanned across. If you make a copy on the machine this will give you an indication of the quality you are sending, so perhaps make a copy first, clean glass then try again. If the quality is still bad, then you have a deeper problem, such as the LED array (lights that light up during scan) is dying, or the optics within the machine are dirty -this would require the removal of the top of the machine to access and clean -not worth the trouble.
Hope this helps.
please rate my solution :)

Apr 14, 2009 | HP 1040 Plain Paper Inkjet Fax

1 Answer

NO Scan Options

Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is
the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel
menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

Feb 18, 2009 | HP Officejet 7210 All-In-One InkJet...

3 Answers

Black vertical lines on faxes sent using auto document feeder

If you lift up the lid on your scanning device you will notice a glass strip about 1 inch thick and then the large area of glass used for flatbed scanning. The 1 inch strip is used for ADF scanning. Because your papper is moving across the glass strip, any dot, smudge or scratch will affect your scanning and cause verticial lines down the page. Sometimes the dot is not visible to the eye. Get some glass cleaner that has alcohol in it and thoroughly clean the glass strip and it should solve your problem. If it turns out to be a scratch on the glass then cleaning won't help.

Nov 15, 2008 | HP Photosmart 375 InkJet Printer

1 Answer

Scanner problems

try to change cableof scanner to pc.

Apr 01, 2008 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

1 Answer

HP officejet 7210 fax error

HP Officejet 7210 All-In-One InkJet Printer
Error code: 405

When I send a fax I have a dial tone and the fax feeds through, I hear the other end answer it says it is sending and then I get the printed page that says: "A communication error occurred during the fax transmission."

Oct 29, 2007 | HP Officejet 7210 All-In-One InkJet...

2 Answers

Scanner doesn't work

If you've tried the printer on different PCs and still didn't work looks like there is something wrong with the scanner internally. When you start the scanner fresh, the scanning light has to move up and down the glass if it doesn't may be something is stuck on the mechanism open it and check for lose cables or dirt. Other option will be that If you bought it on the last 11 months try send it for "Manufacturer's Warranty Repair" you can call HP costumer service and ask them where you can send your unit for service, make sure you use a traceable method and keep records. Or take it to the nearest dealer and have them look at it.

Aug 26, 2007 | HP PSC 2410 All-In-One InkJet Printer

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