Question about LG DLE5977 Electric Dryer
It looks like I'm at least the 2nd person with this similar problem with this model. My only guess is that maybe too heavy of a load was dried once or twice and now this loud thumping noise is a constant. Each time the drum turns, it sounds like a brick is falling inside the drum.
Can anyone let me know what this really is and how it can be fixed? I have the same problem, the 1st time the drum weld opened up and the crack was hitting the rollers. The tech. replaced the drum and rollers. The 2nd service call was because the dryer wasn't drying well and the noise was back but even louder. So they replaced the thermostat and the drum. At that time the tech said he didn't like the condition of the replacement drum so he would order a new one. A couple of weeks later the tech delivered and installed the replacement drum once again. The 3rd service was because the noise was back and in addition to that the external felt from which the drum rides on had split. So that long strips of felt were now whipping the clothes while they dry and leaving black markings on them. I am now going to call for a additional service because the noise has once again returned. The only thing it seems I did right when purchasing this washer and dry was to also purchase the extended warranty. This will expire soon and I have not received any notice from the company to new the warranty. Boy I wonder why?????????????
A new drum and rollers should have solved this issue. The rollers were upgraded to have a harder rubber consistency about 1 year ago. Ensure that the technician did not use old stock parts. The new, updated rollers should have a blue dot on them. As for a cracked drum weld, this would be a defective part. Make sure to call LG customer service to have the issue documented so that there will be a history. This way, even when your unit goes out of warranty they will have records of the service and the repairs should still be covered for sometime.
Posted on Jan 07, 2009
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Posted on Jan 02, 2017
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