Question about Bose 3·2·1 II System

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CD stuck in disk tray of (original) BOSE 321

I have an original Bose 321 system which I purchased in 2002 timeframe. Here is my problem. I have a dvd stuck in the dvd tray. When I hit eject on the system, the system says ejecting and you can here the disc whirl, but the cd disk tray does not eject. I have tried turning off the system for a few minutes then back on and unplugging the unit from the wall for a few minutes, but nothing seems to work. Is there a button I can push to manually open the disk tray? Any assistance provided is greatly appreciated.

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  • talk2me9 Nov 30, 2008

    I have exactly the same problem with original bose 321. Desperate to avoide sending system back to Bose and being charged a fortune! Any suggestions??

  • wintech1 Dec 04, 2008

    I have the same problem. I sent it in and they returned it and said that I loaded a dirty CD. We now clean every cd before putting it in and it has happened again. They charged me 50 bucks and did not give me back the cd that was in he machine last time so I don't know what to do either

  • steveCCC Dec 06, 2008

    This original 123 system has been plagued with problems.
    Bose should dod the right thin and just fix these.
    The number of system updates, the cd formats that will and won't play, its been a nightmare owning this thing!

  • lacork Jan 03, 2009

    We have a new disc stuck in the DVD drive. Does not display CD/DVD on the Bose and does not eject when it says eject. Cannot get settings to display on the TV because you do it on the CD/DVD stteing, which is not working. CAn anyone help? My husband already has the stupid thing torn apart.

  • lisaerin Jan 12, 2009

    my dvd is stuck and nothing is working. help!

  • Anonymous Jan 20, 2009

    Same problem here. I can leave it unplugged for days and still no joy when I turn it back on.

  • steveCCC May 11, 2010


    Dude, I just went down that road...
    Gutted the 321, went to Fry's bought a component DVD player and plugged the power and IDE cables in.  The DVD player recognizes the disc BUT BOSE has tweaked the firmware and neither the system nor the remote will not work.  
    I called BOSE and got someone to confirm the firmware tweaks.  

    Sooo just swapping out the Toshiba junk ain't gonna work. Arrrg! 
    Anybody wanna buy a 321 unit in this condition?  




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Posted on Dec 30, 2008

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Unfortunately, the only solution is to take the Bose 321 apart and that's a scary proposition. If you flip it over, you'll notice 4 little plastic "dimples" You'll have to pop each of these which will take the faceplate off. Once the face plate is off, you'll have to take the "BOSE" cover from the DVD tray off. There'll be the familiar little pinhole under the tray that you can stick a paper clip in and the tray will come out. There is one other way--do what I did last night: after having powered off and powered on for the millionth time since owning my original Bose 321 purchased in December 2002, just get mad at the thing, push eject, and when you hear the eject motor spinning and nothing happens, stick your fingernails in the tiny slot above the DVD tray and **** it out stripping all the gears, etc. Retrieve your DVD, force the tray back in, and then plug the audio from a $29 DVD player from Target into Video 1 on the back of the Bose system. Disconnect the video cable from the back of the Bose system and connect it to your $29 Target DVD player. Not only will this $29 player play DVDs, CDs, MP3s, and DivX's, it'll also show your photos on the television, too.
Bose 321 DVD players are the worst on the market. Hey, I've had a Bose Acoustamass speaker system for years and I love it. I also love the Bose 321's sound system. But the DVD player is junk. It's the cheapest Toshiba DVD player that's ever been made. When I get the urge, I'm going to take the Bose apart again and see if I can replace the DVD player with a different make (should be fairly easy) but if not, I'm tossing the whole thing in the trash and buying a $199 Phillips 5.1 surround sound home theater system and will never buy a Bose product again.

Posted on Dec 11, 2008

  • gonzo_don Dec 12, 2008

    Sounds about typical for Bose. Still, plugging in another DVD player to Video 1, Video 2 or Aux 1 or 2 has worked okay. It's a bit of a pain having to turn on 2 devices, but at least I don't have to worry about that freaking Bose 321 eating anymore DVDs.



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Bose 321 cd/dvd tray stuck closed. Will not open.

Check its loading belt for borken. you have to open this deivce. an experienced service technician only can open Bose sets. So get this set repaired by any one well experienced with servicing Bose systems. OK.

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Have a Bose 3-2-1 Series III. When I put in a DVD, I get sound through the Bose but no picture on my Pioneer TV. This is the second time it has happened. The first time it, we managed to get it going...

Here are 3 things to try and an if all else fails at the end.

1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.

2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.

3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.

If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.

Please leave feedback



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Bose 321 tray will not open

If it's flashing on and off, then the DVD drive is the least of your problems. Check to see if there is a dual-voltage switch on the bass module. (if so, set it to 120v if you're in the US) As for the DVD drive--> Try another reset by unplugging the power for at least 30 seconds. Plug it back in, "Bose 321" will appear and disappear from the display, and then press the eject button before you power it back on. Wait about 3-8 seconds. If the drive won't open, it will probably need a repair. $150 for repair w/ new warranty through Bose- 800-367-4998.

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When I press the Eject Button on the Bose 321 DVD Player the tray does not open up. I can hear the sound as if trying to open

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manytimes it helps if you always keep a cd/dvd in the tray (don't keep the tray empty)

it may also help if you can keep the bose 321 vertical.

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On the 321 systems turn off the power and unplug the power cord from the bass module. Wait 5 minutes and plug it back in. Then, simply hit the "stop/eject" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

Thanks to Matthew O;Neil for the the tip,...Italo

On a Lifestyle system with a tray that won't open, try this: Turn off the power to the system and unplug the power cord to the back of the media center itself. Wait 5 minutes and plug it back in. Then, simply hit the "open/close" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

If this does not work, then call Bose when you are home with the system at 800-367-4008.

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