Question about HP PC Desktops
start up your computer and while the compaq logo is on the screen push the <Delete> key 3 times. This will take you into the BIOS (Basic Input Output System) for you PC on the first screen that pops up there should be a listing for IDE there should be two entrys there one for your hard drive and one for your CD/DVD. Some laptops come with CD/DVD units that can be ejected and replaced. If this is one then perhaps its connection isn't quite tight enough. eject and reinsert the drive and check it again. However with this unit being just a week old, if the CD/DVD isn't "Swappable" and you don't see it in bios, take the unit back to the place where you purchased it and they should have service techs that can repair your problem without voiding your warranty (Warning: this may mean you'll be without your PC for a day or two)
Now press <F12> to exit out of your bios and restart. Assuming you found an entry. Boot into Windows and go into device manager (Press <Windows> key and <Pause break> at the same time. Then select device manager, right click the top listing and select "Scan for changes" This should force the system to check for software that it hadn't previously setup.
If this doesn't get you the results that you seek please comment back here and I will do my best to get you up and goin again.
Thanks for your consideration,
Posted on Nov 24, 2008
No the drive is not dead, its the operating system, and this could be a number of reasons, bad registry entries etc, i need to know what operating system you are using to navigate you through the process or processes
Posted on Nov 24, 2008
Most likely the drive is now dead. You can purchase a replacement for quite cheap either online at places like tigerdirect.com or you can go to your local best buy, where you can also have it installed by geek squad for a fee. You can check the connection but usually connections dont become loose on desktops. If you have any other questions please let me know. Also what is the model of the computer I can locate an example of a replacement. most likely you will want a IDE drive. Please take a moment to accept and rate my solution accordingly.
Posted on Nov 23, 2008
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