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My computer it's not reading the cd or dvd and when I go to computer option I don't see the drive E

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  • amneros17 Nov 24, 2008

    You are telling me that drive E, is dead and the best solution is get a new cd with the program at best buy, and some one there can instol the program?
    My computer is a PresarioCQ50-139WM a week old.
    If you have another solution please let me know.

    Carlos R,


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Hi Amneros,

start up your computer and while the compaq logo is on the screen push the <Delete> key 3 times. This will take you into the BIOS (Basic Input Output System) for you PC on the first screen that pops up there should be a listing for IDE there should be two entrys there one for your hard drive and one for your CD/DVD. Some laptops come with CD/DVD units that can be ejected and replaced. If this is one then perhaps its connection isn't quite tight enough. eject and reinsert the drive and check it again. However with this unit being just a week old, if the CD/DVD isn't "Swappable" and you don't see it in bios, take the unit back to the place where you purchased it and they should have service techs that can repair your problem without voiding your warranty (Warning: this may mean you'll be without your PC for a day or two)

Now press <F12> to exit out of your bios and restart. Assuming you found an entry. Boot into Windows and go into device manager (Press <Windows> key and <Pause break> at the same time. Then select device manager, right click the top listing and select "Scan for changes" This should force the system to check for software that it hadn't previously setup.

If this doesn't get you the results that you seek please comment back here and I will do my best to get you up and goin again.

Thanks for your consideration,

Posted on Nov 24, 2008

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No the drive is not dead, its the operating system, and this could be a number of reasons, bad registry entries etc, i need to know what operating system you are using to navigate you through the process or processes


Posted on Nov 24, 2008

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  • Lee Hodgson
    Lee Hodgson Nov 24, 2008

    well i'm guessing its vista, so, what i want you to do is right click "computer" select "manage" and then "device manager", then click on the DVD/CD icon and unistall it, reboot the pc and let the operating system detect the drive and install the drivers for you, i hope that this way will work for you as i have come accross this problem before with vista, xp and 2000 and i know a few "tricks" to sort the problem out


  • Lee Hodgson
    Lee Hodgson Nov 24, 2008

    drive not icon sorry

  • Lee Hodgson
    Lee Hodgson Nov 24, 2008

    i doubt the this is a hardware issue but rather software/driver issue


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Most likely the drive is now dead. You can purchase a replacement for quite cheap either online at places like or you can go to your local best buy, where you can also have it installed by geek squad for a fee. You can check the connection but usually connections dont become loose on desktops. If you have any other questions please let me know. Also what is the model of the computer I can locate an example of a replacement. most likely you will want a IDE drive. Please take a moment to accept and rate my solution accordingly.

Posted on Nov 23, 2008

  • Lee A.
    Lee A. Nov 24, 2008

    If the computer is only a week old then you will want to take it back to the place where you purchased it as this should not occur with a new computer. There is no reason to mess around with someone that can be returned under a return policy. Normally anyone would not assume the computer to be a week old. Where did you purchase the computer? It should be quite easy to either have them fix it for you, or replace it for a new one. If you need further assistance please let me know. Please reconsider your rating and accept and rate my solution accordingly.

    Thanks again,

  • Lee A.
    Lee A. Nov 24, 2008

    No I am not recommending you get a new cd with the program. I am recommending it probably needs a whole new cd-rom/dvd-rom drive. That or it has a bad connection either way if it is this new of a computer returning it for a new one of the same model is more then appropriate for the situation.

    Thank you,


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