Question about Dell OptiPlex 170L PC Desktop

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Dell Optiplex 170L does not recognise an 80GB Hard Drive

I've tried to upgrade a 40GB drive to an 80GB drive on my Dell Optiplex 170L. I used Ghost to copy the C: & D: Partitions over to the larger drive and I'm now getting a message at boot up of "A disk read error occurred Press Ctrl+Alt+Del to restart".

If I press"F2" during the bootup and look at the "Drive Configuration" the BIOS seems to recognise the "Primary Master Drive" and automatically show it as 80020MB (in an Aqua Marine colour).
I've check the BIOS version and it is A07.

If I press "F12" (for Boot Menu) during bootup and select "7. IDE Drive Diagnostics" it shows the Primary IDE as Drive 0 : ST3802110A (i.e. my seagate 80GB drive)

I'm a bit stuck now, can you help?

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  • simon_king_6 Nov 23, 2008

    No Diskette in the A: Drive and no CD or DVD in the DVD writer. The Boot order is A: then E: (DVD Drive) then the Primary IDE Drive

  • simon_king_6 Nov 23, 2008

    Ghost was used on a totally different unit (which reliably ghosts disks) using a ghost boot disk, 40GB disk then 80GB disk (in a caddy). a Ghost Multicast server was used to make an image of the 40GB drive and then apply it to the 80GB drive (re-sizing the partitions as a result)

  • simon_king_6 Nov 23, 2008

    Ghost was used on a totally different unit (which reliably ghosts disks) using a ghost boot disk, 40GB disk then 80GB disk (in a caddy). a Ghost Multicast server was used to make an image of the 40GB drive and then apply it to the 80GB drive (re-sizing the partitions as a result)

  • simon_king_6 Nov 23, 2008

    Nothing else was added (i.e. no SATA controller etc.)

  • simon_king_6 Nov 23, 2008

    Already changed the boot order so that the Primary IDE (80GB drive) was the first one in the list and to make sure I disabled the A: Floppy Disk and the E: DVD-Writer. I'm not doing much giggling. Thanks for your help though.

  • simon_king_6 Nov 23, 2008

    I have done the same to a second PC (my Sons) using ghost (again) so I don't think re-ghosting will help. It's got to be something like a BIOS limitation or a hidden partition that Dell needs and it wasn't ghosted across for reasons unknown.

  • simon_king_6 Nov 24, 2008

    I still have the issue

  • Anonymous Jan 11, 2009

    I have the samme problem with a 270. it came with a 40GB seagate. I tried to replace with 250gb WD. Used copy Commander to clone and expand the disk. exact same error message, exact symptoms. Flashed the Dell BIOS to latest. no help. repartitioned the drive to 40gb and 210 gb. No help. Changed cable select jumper from Cs to master, no help. Copied three times, no help. i suspect it has something to do with either the system is expecting a seagate 40 gb drive due to some setting somewhere, OR I wonder if it has something to do with the business nature of the machie (I bought it off lease from tigerdirect0 perhaps an "asset management" setting? Still stymied

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I have the same problem. With SATA it boots perfectly, but on a IDE it fails.

Posted on Jun 17, 2009

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Just for giggles try changing the boot order so that the C drive is first

Posted on Nov 23, 2008

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Is there a disk in the A drive?

Posted on Nov 23, 2008

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  • Jay Glendenning
    Jay Glendenning Nov 23, 2008

    Was the Ghost program on the A drive?

  • Jay Glendenning
    Jay Glendenning Nov 23, 2008

    Did you add a SATA controller at some time?

  • Jay Glendenning
    Jay Glendenning Nov 23, 2008

    As much as a pain as it is .. try re-ghosting

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