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is this integrated or external? if external always install the drivers first do NOT plug in the web cam that will just cause more hell then needed. Instead of using that outdated driver disc they ship with the web cam, it is better off to go to the manufacture website and download the most current stable release NOT the beta version if they have that. after you download that double click it and it will TELL you when to plug in the web cam during installation process and if all goes well it should work right away.
For an Built in web cam just go to the computer manufacture driver and downloads and their should be an update web cam driver, download it to your computer and double click the program and follow the instructions carefully. If all went well it will work.
It sounds like you need to update your driver for the web cam. Step 1: Go to device manager Step2: Find the web cam in the device list Step3: Open Properties Step4: Have the device manager search for driver.
Other option: with the web cam unplugged from computer, in device manager uninstall the web cam, restart computer, then plug web cam into computer and let OS find and install drivers.
Go to device manager uninstall the driver for the web cam then after that download the latest driver for your web cam in the support website of dell. Then, install it if that doesn't work. Access BIOS of your laptop that will be f2 on the start up of your computer check if the web cam is detected. If it is reinstalling the application of the web cam can help, If it is not detected and after you've tried the all the things that I've told you it's either you end up erasing everything on your computer or replacing the web cam which is integrated in your LCD.
You may uninstall the web cam driver from the Device Manager then restart the Computer. After restarting the Computer, please reinstall the web cam driver. You may locate the Web cam driver under the Imaging Devices category in the Device Manager. If the issue persists then you may perform System Restore to restore the system files to the time when the web cam worked normally.