Question about Nintendo DS Lite Console

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The power switch came off on my nintendo ds

I wanted to know if there is a phone number I can call or someway to contact customer servivce

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If your Nintendo DS or DS Lite was purchased less than 12 months ago, it should still have the manufacturer's warranty. You can find out more about that warranty here. If the device still has warranty, us this link to process a warranty claim.

I hope this helps. If it does, please rate the solution offered. My goal is always FixYa or Helpful, never TFT or IA. Regards,

Posted on Nov 23, 2008


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2 Answers

What is the difference in the ds lite and the super mario ds lite

It's just themed with Super Mario (coloured red with an 'M' logo) and includes a game. Specs wise, there is nothing different between the two.


Oct 25, 2015 | Nintendo DS Lite

1 Answer


Try this my friend :

Go to parental controls in system settings. When it asks 'Change Parental Controls settings?' tap yes. When it brings up a numeric keypad, tap the center button, "I Forgot". Next, tap "I Forgot" again. Now you will be shown a screen with a number at the bottom (the 'inquiry number'). Go to on your computer and enter this number in the field marked confirmation number. Set the current date in your timezone and click get reset code.

It does work for the Ds! You just have to choose the correct time zone after you enter the code!

The master key is different for every DS system. Call Nintendo and get to the DS helper. Then you tell them your inquiry number and they will tell you the master key. You must provide proof of ID, your inquiry number on the DS and your DS serial number.

1. Click "I forgot" twice.
2. Copy the inquiry code onto the bar required on the site provided.
3. Select your date.
4. Get your master key pass.
Go to settings and flip through the options till you see ''Parental Controls''
To know the master key for the Nintendo DS (presumably because you had forgotten your parental control key) call the number 1-800-255-3700 and follow the menus on the phone until you can talk to customer service about Nintendo ds.

I hope his helps otherwise contact Nintendo Directly for support, The telephone number's for all Nintendo Offices worldwide are in the user's manual if not you can Google them.

Jan 14, 2013 | Video Game Consoles & Games

1 Answer

How to fix a broken DS microphone

Try contacting Nintendo Customer Service at or calling 1-800-255-3700 (Nintendo Customer Support).

Mar 17, 2010 | Nintendo DS Lite Console

1 Answer

A problem for my Nintendo DS lite

You cannot put no password on your Nintendo DS.
But, there is a serial number that is your warranty password.
You can have a password on wi-fi, with your games.
Which is your WEP Security. From your computer.
For more information, go to

Mar 06, 2010 | Nintendo DS Lite

1 Answer

Touch screen is blank

I am not sure which DS your daughter has. There is the DS original, lite, etc.

You can try recalibrating the touch screen, to do this follow these instructions:

If this does not help, you may need to send your DS in for service. The problem may be something with the hardware where only professionals should be performing maintenance on.

Give a call to Nintendo's 1-800-255-3700 (6 am - 7 pm Pacific, everyday) Customer Service number, or use their web form ( ) to contact them, and they can set up the repair process for you.

- Neal

Apr 27, 2009 | Nintendo DS Lite Console

1 Answer

Not reading games

I dont know much about the DS, but I would go to the nintendo support site.

Jan 31, 2009 | Nintendo DS Console

1 Answer

My DS keeps freezing with full battery, help?

I don't know how to fix your problem but I can give you some places to check. If you haven't had your ds for very long you should probably try taking it back to the store. Or you could call or visit online the nintendo customer service. Their number is 1-800-255-3700. Just go to and go to customer service. NOTE: the customer service numbers are also listed in the ds Instruction book. I hope this helped!

Dec 07, 2008 | Nintendo DS Lite Console

1 Answer

No power

Try looking for the Nintendo DS fuse problem here in fixya.

If your DS is still covered by warranty then contact the nintendo customer service before doing any custom repair.

May 27, 2008 | Nintendo DS Lite Console

2 Answers


Simply ring Nintendo Customer Service
(03) 9730 9822 MONDAY TO FRIDAY 9:00AM TO 5:00PM (EST)

they are the people to deal with warranty, EB sometimes are very slack and you'd be better off going straight to nintendo australia.

Feb 14, 2008 | Nintendo DS Lite Console

1 Answer

Touch screen

Contact Nintendo. as you didnt say if it was a DS or a DS lite
go to
its Nintendos DS Customer Support.

Dec 25, 2007 | Nintendo DS Lite Console

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