Question about Vtech Phones

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Phone not working

VTech 910

I have 3 hand sets. None are working properly. I have checked connections and batteries. All lights on the bases are on. Regardless of what you do, the dial tone is there making calling out impossible. The phones don't ring, either. There are "No low battery" lights on. My touch tone phone does work if that makes any difference.

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  • auroragal Nov 23, 2008

    Per response: The phones have been set up for several years. Last night they were fine; this AM the problem occurred.

    Auroragal

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If the VTech is plugged into a different phone outlet than your touch-tone, then I know what your problem is. There are two wires that are hooked up inside the outlet box that run to the jack that your phone cord plugs into. One wire is for the "ring", the other one is for "tip". If these two wires are hooked-up backwards, it will cause you to have a dial tone whether you press any number buttons or not. Don't fret...it's an easy fix. If you pull the cover off of the outlet and reverse the wires meaning that if depending on which two are hooked up to the jack, whether it's the black and yellow pair, or the red and green pair, all you have to do is loosen the two screws that are securing the two wires that are going to the actual jack, and reverse them. Then just tighten the screws back up and replace the cover on your outlet. You should be ready to reach out and touch someone immediately! Hope this helps and have a great day!

Posted on Nov 23, 2008

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Use another wired phone to make sure connection is good to your phone.
Secure connection in back of phone, and plug it in. The base MUST have power to transmit the signal to the handset even if the handset has a fresh charge.
Although the handset is normally linked to the bases, check to make sure via the instructions. To determine if the base recognizes the handset, press the "LOCATE HANDSET" button.
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