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Finding out product password

Hi i have just purchased today a sony VGN FW 21/L Laptop i am trying to set this up but it keeps asking me for the product password and will not allow me to go any further i have checked everything i have in box and cannot find anything with this information on. Please could you advise


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  • julie_warlow Nov 23, 2008

    Hi no when you turn computer on it has the name kam then it asks for a password i have tried typing one in but it keeps telling me it is the wrong one does this mean somebody has had this laptop before me as i brought it from Curry's. I cannot see that i have been issued one with the laptop.



  • Ricky Ostrom
    Ricky Ostrom May 11, 2010

    Do you mean the product key? It's not a sticker on the notebook?


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This is not a log-in password but the first user one ..and need to be written in the papers that came with the product ..or call to the seller and asks for it ..This will be asked for just the first time you use it ..and usually it asks for it when you try to install the operation system ..

Posted on Dec 02, 2011

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Yes, it was pre-owned by someone named Kam.

Try this...

First try changing the login name to "administrator" and press enter with no password.

If you can not change the login name then...

When it is prompting you for the password, press together the CONTROL - ALT - DELETE keys twice.

You should get another login prompt and then try the name "administrator" with no password.

If you are able to get into the system, go to START > CONTROL PANEL > USERS and Create a new username for your self. If you are able to access the system later with the new user name, then later you can delete the Kam user.

Posted on Nov 24, 2008

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You need to call Curry's with your receipt information and ask them about your laptop...ALL the info! whether it is refurbished or preowned. 

Posted on Nov 23, 2008

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it may not have a password set.
try just pressing enter.
if no password set then entering one would be wrong.
if it has no password then it would accept the blank space left when you just press enter and continue.
if not, let me know and i will try to run you through a few loopholes to get you past it.

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