NOTE: Perform the following procedure to reset the Drum Cartridge counter after you replace the Drum Cartridge. Do not perform this procedure at any other time.
From the Standby Mode, press the [Menu] (up arrow) button, then press , , , . The screen will display: Change drum.
Press , then press [Enter]. The screen will display: Completed.
Press [Stop] to return to the Standby Mode.
These directions were found on the Xerox website, and worked for me.
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I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.
Please reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.
Make sure that the machine is turned on.
Open the front cover.
Press Clear or Clear/Back on the control panel.?
NOTE: The layout of a control panel differs depending on the model, but the Clear or Clear/Back button is located on the right side of the LCD screen as shown in illustration.
Do one of the following.
If your Brother machine has a numeric keypad:
Press 1 to reset the drum counter.
If your Brother machine doesn't have a numeric keypad:
Press the Up Arrow Key to reset the drum counter.
When the LCD shows Accepted, close the front cover.
Meaning the life of the k drum is near and you need to replaced it soon or later
other message like below need attention
C DRUM LIFE
M DRUM LIFE
Y DRUM LIFE
If you open the front cover of your printer where you install the toner cartridge and press the "Clear/Back" button with it open, an option comes up on your LCD Display that says "Replace Drum?" press 1 to reset it. That should fix your problem!
The "replace drum soon" indicater is a warning for you to have a new replacement drum "on-hand". Soon the display will change to "REPLACE DRUM" AT WHICH TIME THE UNIT WILL STOP PRINTING.
When the new drum cartridge is then installed...the REPLACE DRUM indicator will be reset. DO NOT replace the drum before the machine says to.
Before doing complete Memory clear try the following...
Press..PROGRAM,*,*,I(thats the letter I),then ENTER.
That should reset it. Only replace the new drum into the machine when the machine says "Replace Drum"...NOT when it says "replace drum soon".
As a last resort a complete memory clear is PROGRAM,*,3.....but be warned this will clear all memory back to factory defaults "except" the Life Monitor which has the counters.
To reset the sensor after installing a new toner cartridge follow these steps.
1. With unit powered on open the front cover.
2. Press the "Options" key. Display will show "Replace Drum?"
3. Press "Start" key.
4. Press "+" key 10 times until the display reads 10.
5. Press "SET" key.
6. Display will show "Accepted" for approximately 2 seconds. Then display will change to "Cover Open".
7. Close cover and see if Toner Life End error message has gone.
This message would appear if the drum unit is near the end of its life. Use the drum unit until you have a print quality problem, then replace the drum unit with a new one.
This message would continue to appear if the clear plastic starter sheet was removed from the "new" drum before it was installed. This plastic starter sheet, resets the drum counter. To reinstall drum with the starter sheet, please follow the instructions listed below:
Locate the starter sheet. Clear plastic sheet, 9 inches long, with a cut out in the center. The sheet will have "Initialization of your new drum successfully completed. Please discard this sheet" written on it.
If you cannot locate the starter sheet, contact the Brother Customer Service or the appropriate Brother authorized dealer.