Question about Motorola Mobility RAZR V3
My Motorola RAZR V3 has suddenly stopped charging. It displays an 'Unable to Charge' message on the home screen or the battery icon just disappears completely! However, when I plug the mini-USB charger into it the the phone lights up so it does recognise something is plugged in. I know it isn't the battery as I've checked this and tried swapping with another V3 and it works fine and the other phone's battery makes no difference to my phone. When the battery icon and 'Unable to Charge' message is displayed I've noticed a new icon appears next to the battery one at the top right-hand corner of the home screen. I don't recognise it but it looks like a phone with a straight vertical line either side with 2 chevrons (^ but facing inwards) about 1/4 way from top & bottom of each line. Otherwise the phone works perfectly!!!
I plugged my phone up and all of a sudden got the message "Unable to charge" on it. I changed chargers (i had an extra one), i changed batteries (i had an extra one), and i swapped every combination imaginable.
My Razr's plug has an opening to plug the phone that resembles a person's navel, and it got dirt and dust bunnies in it while it was in and out of my pockets. I was able to take an old tooth brush (or your new one if your really desperate), and got a can of office duster that you use to clean keyboards. Turn the can of office duster upside down for a second while you are spraying it and liquid will come out as you are spraying the connector. Immediately after that, use your toothbrush to work it inside the dirty connector to free it from anything that will keep it from making good contact. Then, hold the can of office duster upright and it will only spray air... and blow the connector free of anything that you loosened with the brush. Repeat this process if after all this it still doesn't work... because you have a REALLY REALLY dirty connector if it doesn't work after the first try.
Posted on Nov 17, 2008
I HAD THE SAME PROBLEM WITH THE "UNABLE TO CHARGE." THE PROBLEM WITH MINE WAS THE FOUR PRONGS THAT THE BATTERY CONNECTS TO IN THE PHONE. ONE OF MY PRONGS WERE STUCK IN THE DOWN POSITION AS IF THE BATTERY WERE THERE. ALL I DID WAS USE A KNIFE AND POPPED IT BACK IN THE OUT POSITION. THEN I TRYED TO CHARGE MY PHONE AND IT WORKED PERFECTLY.
Posted on Jun 18, 2007
I just came here with the same problem.However, when I plugged in the charger after removing the battery, it did nothing. So I tried to gently clean the battery terminals, and put it back in the phone. It started charging right away. I used a tiny bit of optical glass wash to clean the terminals, and a very soft cloth. Hope this works for you!
Posted on Feb 24, 2007
I had this problem after my phone had gotten wet. I had polished all of the contact points with a straight pin, but still was "unable to charge". After reading about using glass cleaner above, I decided to try the tape head cleaner and swabs I use for cleaning my camcorder. Instant success!
Posted on Dec 02, 2007
Had the same problems, my phone said unable to charge and invalid battery and I took a baby wipe and cleaned the pronges in the phone and the battey and then took a tiny screw driver from a class repair kit and popped the prongs in the phone up in even position and the phone started charging, I havent checked it yet to see if there is anymore problems going on because I have it on the charger now but hopfully it will work ok..
Posted on Apr 27, 2008
I just finished reading all of the 'unable to charge" complaints. Following the most successful entries, I took out a windex cleaning cloth and cleaned both the charger and the phones plug in ports and prongs.
INSTANT SUCCESS! As soon as I wiped it, I plugged in the charger and it took right off.
My phone is a motoola
Posted on Nov 09, 2008
These Motorola phones are crapiest phones on the Earth!!!
Tried everything from here, nothing works for me. Home charger, car chargers, clean contacts - nothing works. The only thing that charges it, its USB cable connection form phone to my computer for data transfer.
Will never buy Motorola phone in my life. Never had so many problems with other phones.
Posted on Oct 24, 2008
Mine did not work with one of those "universal" mini usb charger. Found out the original Motorola charger and it works great.
Posted on May 21, 2010
Hey man I had the same problem with my Razr 2 and this is how I fixed it. Open the back and take out the battery. You should see four little gold prongs where the battery sits in the phone. On mine the two middle ones were bent very very slightly out of alignment (probably from dropping the damn thing all the time). I just took a small flathead screwdriver and carefully aligned them with the other two. I put the battery back in and it worked fine. (Hahahah f**k you customer support.) Then again, thats what my problem was when I got the "unable to charge" message. Before you do this though you should push the battery into the prongs with the charger in. If it starts charging, then it's the prongs and you can just bend them back. Hope this helps!
Posted on Dec 09, 2008
My wife spilled some water on her Pebl and she shut it off for the night. She dried it pretty good but it had a protective case over it and she thought that it didnt get water into the inside of the phone but it did. The next morning the phone wouldnt work. We left the battery out all day and yes, the "wet" dot had turned red. We thought all was lost, but that evening after it had dried we replaced the sim card and battery and turned it on and it worked fine....except it needed to be charged and when she went to plug it in we got the "unable to charge" msg and the phone shut off. Well, since I had bought the phone second off of Ebay I knew there was nothing that Cingular would do, I took the screws out of the back and took the phone apart. There is another one of those dots back there as well....and it wasnt tripped. I did notice a little bit of white stuff around were the battery prongs touch the main circuit board, I gently used the small screw driver I used to take out the screws and cleaned that stuff off. I also gently scraped those prongs and the metal they touch on the circuit board. Thought it was a long shot but I put the phone back together and plugged it in and bygod, its charging. Guess we will see how long this fixes the problem. Hope this helps you out some.
Posted on Apr 30, 2008
Hey guys just typed the same problem in google and found all these posts.. So I thought I'd try some stuff out myself. So I grabbed one of my air dusters I use when fixing computers and sprayed both the battery, the battery holder and the insert of the charger.. Bam now my phone is being charged. I'm not sure if this is a long term effect or something that you have to do daily but it works. Hope this helps.
Posted on Jan 23, 2009
I read and followed solution #10. The Motorola charger is the only one that worked for me.
Posted on Jan 04, 2010
I personally found, after having tried cleaning the contacts for the connection from battery to the phone, making sure that the contacts were making contact, blowing out the back of the phone, and all else, that the solution was as simple as using the actual Motorola charger. Doesn't make a lot of sense to me, but I found the charger, plugged it in, and I got 'battery charging'. Thanks everyone!!
Posted on Jun 23, 2008
Did you try the suggestions mentioned here by the other 36 people?
Let us know if anything works.
Posted on Mar 19, 2015
This page helped me get my Razr working again - Thanks to all who have submitted solutions.
I got the "unable to charge" message the morning after leaving the phone on the charger all night. A few times within the last 2 weeks, my ring tone was 'reset' to the factory one - odd. Turning the phone off/on fixed it but this may be related to the solution below.
In my case, simply removing the battery from the phone, waiting a minute, and then reinstalling it fixed the problem. Now sure why, it may mean that the phones software needed resetting from a cold-start rather then just the normal warm-start used to turn the phone on/off.
Posted on Aug 22, 2011
I had the same problem . Movida has Motorola Razr deals now where if you buy the phone for $20 you get 200 minutes to start with. Ive only had this phone about a week and a half. And I kept wondering why I had to plug it in all the time. Turns out it wasn't even charging. What worked for me was, I sprayed a little glass cleaner on a paper towel, wiped down all the battery terminals inside and out where it connects to the charger, esp the copper pieces, and then i sprayed a little glass cleaner into the charger link where it attatches to the phone, let it dry, plugged it in and its fine. Turns out sometimes when you keep a phone that doesnt have a protective cover for your charger in your pocket, purse, bag or whatever it will tend to build up dust, lint and food particles and collect moisture. Its easily fixable and not worth stressing over. If your problem isn't fixed by any of these methods however, most if not all cell phone companies will offer you a replacement for your exact phone. They may or may not ask you to send in your old damaged one once you receive your new phone. And they usually make sure that the minutes you had on your old phone transfer to the new one when you call them and register. Its a great service. But yeah this worked fine for me now its charging. I was pissed because im going to a concert with VIP/Guest list for Faderhead and I needed to be able to call my ride to get back home cause im out in bofunk egypt, literally. lol. It works just fine i just hope i have enough bars to get service for the night. ill keep my phone off most of the evening just to be sure!!!!!! :)
Posted on Apr 23, 2011
I blew in both the charger cord and also the slot for the charger in the phone, just like on old nintendo games, and it got it working. Took a few blows.
Posted on Dec 07, 2010
I have this problem when the battery is dead flat.
My solution was to buy a desktop charger off ebay, charged the battery up and it worked perfectly. I've had this problem with a couple of different phones. Seems that once the battery is dead flat, the phone just can't charge it, whereas a desktop charger can.
Posted on Aug 29, 2010
I was also having the 'unable to charge' message on my phone. I tried cleaning the contacts like suggested but it never worked for me :(
Figuring I had nothing to loose i tried Solution #12 (plugging it and unplugging it several times really fast) and it started to charge, so I tried it again to see if it was a fluke and then it said unable to charge. Then I tried it again and now it charges like it used to and I can't get it to say 'unable to charge'. Perhaps pulling it in and out cleaned the contacts?
Be careful when trying this one though... might snap something inside if you bend it wrong.
Posted on Jul 20, 2010
I had the same promblem just now my phone is always breakin because RAZORS **** but i get a new one for free because it is under warrenty but i just blew air in the charger place and cleaned it with a Q tip with a lil windex on it and than took out my battery and put it back in and it started to work so i dont know
Posted on Oct 02, 2009
I'm so glad I found this page. My RAZR V3m all of a sudden was not charging, and wasn't recognizing the charger was plugged in. This was a new phone even because my last one kept shutting itself off. (They claimed water damage, but that's BS!) Anyway, after trying it a dozen times, and popping the battery out and in, it started saying "unable to charge".
I had serious doubts after reading the stuff on this page, but I got some cotton swabs and some glass cleaner, cleaned all the contacts, and boom, it's charger as I type this! Thanks soooo freaking much!!!!
Posted on Aug 29, 2008
Based on the information here, I took my battery out. All four contacts were level, but I carefully replaced the battery and tried charging again. It worked. I don't remember dropping it but who knows? I think the battery wasn't making proper contact because it is working fine now. Or at least, it seems to be.
Posted on Jul 18, 2008
I tried cleaning the contacts, but that didn't do it for me. What finally worked was to plug the phone into the charger repeatedly, and unplug it again upon getting the "Unable to Charge" message and THEN turn the phone on (not connected to charger), get to the "Low Battery" message, and plug in the charger. That got it to act normal and charge up.
But here's the thing: I had an idea this method would work, but I couldn't get the phone to go on -- the battery was so low that it only the keypad would illuminate for a second, then shut down.
I think it was the plugging it in repeatedly that did the trick. Despite the "Unable to Charge" message, I suspect that a tiny bit of charge was getting through anyway. Once it was enough, it would power on long enough for me to connect the charger as usual.
Posted on Jun 22, 2008
Thank you LPSS87 (Solution #2). Unable to charge one night. If I plugged in phone with it on, it would display Insert SIM, leading me to think it was a sim problem. Not! Checked the battery prongs and noticed one was down (all 4 need to be level with each other). Nudged it gently with a kitchen knife and it popped up. I now recall dropping the phone which probably caused it. Cleaned all the contacts with alcohol and a swab while i was at it.
THANK YOU FIXYA!! and LPSS87
Posted on Jun 11, 2008
Also, the symbol you mentioned means that your phone is on vibrate.
Posted on Jun 08, 2008
Surely there could be a rectifier bridge problem but hardware failure in cell phones is far and wide. I got hit with the Unable to Charge message last night. I first called Sprint store. They knew nothing. The repair facility is always too busy. After reading posts here...of which I had already tried with no positive result...I took some De-Oxit and sprayed it carefully into the socket where you plug your charger on the phone. That did it immediately. I have always been concerned about these contacts being that I charge the phone every night. Plugging it in and out over and over. I think it might have been the recent high humidity. They make the contacts gold plated because of the low voltage and resistance can cause a problem. So, keep all the contacts clean both on the battery and on the cell.
Posted on Jun 06, 2008
You guys are awesome - my phone said unable to charge and had a little exclamation point on the left side. I did as you guys suggested, I took the battery out of the phone and was amazed at the amount of dust under the cover and on the battery. I just cleaned it off with a moist q-tip and voila - it is chrging just fine. Many many many thanks
Posted on Jun 01, 2008
I kept getting the "unable to charge" message on my RAZR. I was using a blackberry charger which looks the same and I was able to use previously (I thought). I found my RAZR charger and it worked fine.
Posted on May 26, 2008
I am so "computer/gadget challanged" that it is truly pathetic.
Took out the battery, aligned the prongs, cell phne works
thanks a lot
Posted on Feb 26, 2008
I had dropped my phone and the battery contacts inside the phone got snagged. Well, one of them anyways. I took a small screw driver (a tooth pick would have worked) and popped it out. It wasn't broken or anything just snagged and because the battery wasn't connected with all four contacts, it wouldn't show the battery status icon, and would always say unable to charge.
Posted on Jan 08, 2008
Check where the battery contacts to the phone.. i just fixed my problem!! Quick and Easy
Posted on Sep 22, 2007
It is hardware problem it will be helping if you have multimeter an check its batery conector whether its second pin to gnd is gronded or not if it is grounded then there 5 pin chip contaning bridge of diode replace it
Posted on Jan 02, 2007
What you can try is this, with the battery removed plug in your home charger into the phone and turn it on once it has powered all the way up where you can make a phone call insert the battery in and that should take care of it. As far as that symbol you are talking about the only thing i can think of is it is in vibrate mode. Hope this helps
Posted on Dec 29, 2006
Are all these phones Motorola's?
Have the moisture pads turned colors in these phones?
My Motorokr got a bit wet. I opened it, took battery out, cleaned all moisture out, left by fan to dry. Two days later I put the battery in and all that was displayed was "Will Not Charge" or something like that.
Posted on Jan 22, 2008
In many cases, simply removing the battery and putting it back in will reset the circuits and will fix the problem.
Posted on Jul 08, 2010
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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