I recently got this product,a nd it already froze on me once. I let the batteries run out and then recharged it...It works fine for about, eh, 5 seconds (literally) and then I get this really weird looking screen (aka my current problem)...
The best way I can describe is that the middle of the screen is a reddish orangeish vertical line, along with two other vertical lines of the same color of each side. Also, I only get this screen when I connect the player to the computer via USB port. With this screen, I cannot do anything at all, whatever I push doesn't alter the screen.
Thanks in advance. I hope my message made sense, it's 4 AM here and I am impatient with technology to say the least.
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Make sure the player is fully charged. 1. Connect the player to your computer. 2. Make sure the computer detects the player. NOTE: If needed, switch the player to MSC mode, 1. Turn device OFF. 2. Slide the Hold switch down to Lock (orange color showing). 3. Press and hold the center button while connecting the device to the PC.then connect it to the PC. Next Be sure the battery is charged 1. Leave the player connected for approximately 2 hours to charge. 2. Disconnect the player from the PC. 3. Verify if you can turn on the player. 4. Reset the player if necessary. To reset the player: 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player. If that does not do it, re-seat the battery: Then try and see if it will come on with out the battery hooked to your computer, which I see you have done but did you change modes MSC to MTP . next delete the song it keeps hanging on and re-copy it back on to the player from a different folder or re-rip it from the CD and copy it into a new folder then re-copy to the player.
unplug it from the comp if you havent already. does it have those sunken reset buttons? check the manual or online if you are not sure. if YES, reset the device and move on to the next step. If NO, you can either remove the battery (if possible) and try it back after a little while, or better, let it run out of charge and remove the battery then. By this time, please reboot the computer to make sure its fresh, to use layman language. Does it use a wall charger or has to charge on the comp? Does it have a regular USB 2.0 slot, cuz then you can use your phone charger or some other wall charger with the regular usb jack (male part). If no wall charger, I guess just re-plug it into the rebooted computer, and see if this helps it any. Sometimes my old Ipod 1st gen nano does this, and does not have a reset button or a way to remove the battery, so i just let the charge run out and the battery die, and when I charge it again, it works just fine. tell me how this works.
I might not be 100% sure this will work, but if you try sticking a pin / needle into the reset hole it should immediatley turn off and you should be able to turn it on again.
The same thing happened to me once, the blue light was on but the screen wouldn't come on and the computer wouldn't recognize it. I recommend you just try resetting it. If that doesn't work, then I'm sorry I couldn't help.
im experiencing the same problem...please help me....when i plug it in my computer it says it was connected and a new hardware found and asking for a installer and that it i cant do anything.....im using windows xp....guys, help me please! thank you very much!
Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.