Question about Creative Labs Zen Digital Media Player

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White screen on Creative Zen mp3 player

Hi, I have just tried to turn my Creative Zen 16gb mp3 player off after adding a few tracks and instead of the player turning off I have been left with a white screen. I have tried to reset it but the player is not responding. Any ideas would be appreciated.

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  • tommiker Nov 27, 2008

    I have the same Problem. I did everything on the Crative site. Nothing. So I sent for and RMA. I was told They would fix or replace it for $25.00 It is 6 Months old. Last Creative product for me.

  • noverb Dec 06, 2008

    Creative Zen 8gb ... when I turn on, only get white screen. When I use play button, no music. Tried the hold button trick to no effect. Player is completely frozen on white screen.

  • rlacy Dec 24, 2008

    My First Creative Zen froze with a white screen, I got it replaced by the retailer and now this one has started to do the same ting, pressing the reset doesn't help. This looks like a frequent problem.

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6 Suggested Answers

ctf1800
  • 4402 Answers

SOURCE: recovery disk mp3 creative zen micro

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1

Posted on Dec 06, 2007

  • 1 Answer

SOURCE: My Creative ZEN.... Suddenly turned off and won't respond....

I had the same problem. Icontacted creative labs and they told me to reset it using the reset button. (small hole you need to use an electronic pencil to get to it) and then it worked.

Posted on Feb 22, 2008

  • 1 Answer

SOURCE: My Creative Zen has a white screen but syill plays music

http://www.youtube.com/watch?v=a8g0sh7pc54
1. Fully charge the unit
2. Get a song to play
3. Lock the device
4. Wait for black screen and leave it like that for 20 seconds
5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position)
6. Release the play/pause button

Posted on Oct 28, 2008

  • 2 Answers

SOURCE: my creative zen screen was flickering white

SEEMINGLY RANDOM PROBLEM

I've seen a million reasons why people think their Creative Zens are going to the white screen of death. I've tried a million different things myself in trying to 'solve' the problem. The only quick-fix that has worked consistently was freezing the Zen (in a plastic bag, of course). After freezing it, it always boots fully the first time I turn it on, but your guess is as good as mine as to how many times it will work before having to freeze it again.

PUT THE SQUEEZE ON - CAREFULLY!
To me, the problem has always seemed like it had to do with a lack of connection or contact inside the thing. So, my next theory has proved - so far - to work even better than freezing. However, it's a bit of a risk to the LCD screen. I noticed the casing seemed a bit "loose", so I squeeze it (be careful not to break the LCD!!!!) as I turned it on. The first time I did this was last night. The Zen has properly booted every time I've turned it on since then. I've left it for hours and turned it on occasionally when I've thought of it...and presto!

I ASKED AN EXPERT!
My brother is an electronics expert. I described the problem to him and asked his opinion. Without going into detail (that I can't remember anyway), he concluded that there are contacts in the casing for the LCD that just aren't quite making the contact.

WHY?!
I fail to understand why Creative refuses to do anything about this problem when it seems that it would be a simple fix. I understand that they have more lucrative business to attend to, but selling a bum product and not even acknowledging the problem - much less fixing it - just isn't right.

Posted on Apr 17, 2009

  • 1 Answer

SOURCE: HOW DO I PUT VIDEOS AND MOVIES IN CREATIVE ZEN MP3

idk how to put movies on but put your videos onto your computer then download them onto windows media player in your library and then go to sync and drag them to download and them click start sync

Posted on Jun 04, 2009

webmaster21
  • 803 Answers

SOURCE: my creative zen mp3 wont load

try conecting it to the computer and reinstalling the firmware to it that helps sometimes

Posted on Jul 10, 2010

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2 Answers

Only white screen appears while starting.


My Creative Zen 16Gb got to the stage where every time I turned it on I would get a white screen. I tried many so called solutions, including those on the Creative website - nothing really workd for any length of time. Eventually, suspecting is was a connection issue with the dispaly, I held the Zen in both hands and twisted the case a few times - nothing broke and my Zen has been working faultlessy for the last three days. Hope this helps.

Nov 17, 2009 | MP3 & Digital Media Players

1 Answer

Song tracks added unrecognized in my player


the problem is that your songs arent named properly. You need to make sure that it has an artist name.

Try to open windows media player, get your music in it and start naming.
or, you can go to 'all songs' in your zen.


Hope it helps

Sep 30, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Won't play passed 1st track


I sent mine in to Creative, they replaced the screen, I bought a leather case from them 2 years ago, a have dropped it many times since and it really protects the player.

Mar 11, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Broken creative zen screen


Its only worth it for a 16GB or more. It costs $79.99 total to get a new screen installed. http://www.thegadgetdr.com/Creative-Zen-Repair-White-or-Cracked-LCD-Screen-p/rs-zen-lcd.htm

Jan 20, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Creative Labs Zen Micro White MP3 Player


Sounds like you need to buy a new screen. They are $9.99. Click here

Oct 09, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

My 16GB creative zen is on recovery mode after installing an upgraded soft ware


You must give it the firmware upgrade from support.creative.com, or it will not be able to get out of this mode. Support.creative.com

Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.
-Tha Mp3 Doctor

Sep 14, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen 16gb


See the Solutions for my Zen "Won't Turn On." Hope you find your answer here. http://www.fixya.com/support/t586491-turn

Damma32

May 30, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative zen v 1 gb


i had this problem. i added one track that has never been on my player before and it worked for me. hope this helps.

Mar 17, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen 16GB


load the current firmware first.
http://us.creative.com/support/downloads/

Jan 17, 2008 | Creative Labs Zen Touch MP3 Player

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