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Factory code will not open model # DA3831 safe

Just purchased sentry safe model # DA3831 put new batteries in and safe will not open with factory code. once I turn key and press code it comes back with error. can someone let me know what I am doing wrong? Help please

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I am a locksmith that has worked on several of these. The safe is manufactuered with three types of lock mechanisms 1. combo dial 2. digital 3. advanced digital the advanced digital is what you have there are no green lights on it. look at the manual carefully there are 2 seperate sections on the digital key pads yours will be the second.

Posted on Dec 18, 2009

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I put in the key, turn the right and out, enter my code and press enter. The screen shows it as unlocked, however, when I turn the handle it does not open. HELP!

Posted on Jan 04, 2013

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I figured it out by pressing the program/enter button after putting in the code, does not say in manual, light never turns green tho, like it states in manual a small lock appears on the screen and then it opens.other than turning key and pressing code all the other stuff I had to figure out on my own. The manual had none of it. I hope its right I tried it several times will put my stuff in today so I hope it will open when I need it to.

Posted on Nov 24, 2008

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Posted on Jan 02, 2017

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Mother just past away,luckily safe was open at time,but dont know combo to keypad or we haven't found a key,how do i reset code to sentry10 gunsafe


To reset the combination on a Sentry safe, open the door of the safe, delete the existing codes, press the PROG or P key and enter the factory code. Finally, enter a new five-digit number as per individual preference, which is the new user combination.
It is always prudent to reset the combination on a Sentry safe when the door is open because it prevents the user from being locked out. To open the Sentry safe door, type the five-digit factory code given in the owner's manual. This factory code cannot be altered.
To delete the existing codes on newer models of the safe as of 2015, press the P button. Then, type the factory code and follow it up by inputting "00000" into the safe. On older models of the Sentry safe, press the PROG button and type the factory code two times.
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