Question about Tomtom GO 720 GPS Receiver

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Tom Tom 720 won't back up and falters during operations

Back up of my Tom Tom 720 to my PC failed delivering the following error message:

ERROR: DesktopLib/FileCopy/Error: An error occurred. Unable to create the files required to copy this item to your computer.
@ .controllerFileCopyThread.cpp(135)
An error occurred while reading this file: "K:gnsgnsdata"
An error occurred while writing to this file: "C:Documents and SettingsHP_AdministratorMy DocumentsTomTomHOMEBackupGOBackup01InternalMemorygnsgnsdata"
in .controllerFileCopyThread.cpp:135
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:73
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1094
me._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/dllUtils.js:70
this._errorCallback(e);
3. chrome://tthome/content/logic/dllUtils.js:62
this._errorFatal(error);
Time: Sun, 23 Nov 2008 16:38:30 GMT

Any ideas?

Peter and Mary, Scotland

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You have to make a manual back up of the device. Make a new folder on your desk top. Connect your device to your PC and turn it on. Go to my computer and look for tom tom storage device and open it. You will see all the folders that is in your tom tom. Copy and paste just the yellow ones into the new folder. When you have done this you can know reformat your device. Do this by right clicking on the tom tom logo (in my computer). Click fat 32 (full format). This will wipe everything off. Disconnect your device, you will see a red cross on the screen. reset the device with a paper clip (hold in for 30 sec) You will still see the red cross. connect back up to PC and install the latest application of to tom home on to the device. From here you can go to add maps ect, and put your maps back on the device. Tom tom home will give you all the updates your device will be missing. You will only need the maps so don't worry if you can not copy all folders (for whatever reason) you can get everything you need as well as free updates for free via tom tom home. Its only the maps you have to pay for.

Posted on Nov 24, 2008

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I did the reformat on my brand new xxl530 and it solved the problem that would not allow me to download the app or the map on the first update. Once I formatted, I was able to use TomTom home to download the latest app and the maps, so I am happy about that, but I lost the ability to do a backup from within TomTom and I can't operate the device from the computer.

Posted on Apr 20, 2010

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Posted on Jan 02, 2017

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These instructions worked for me with WinXP SP3, how they fair for Vista I can't say.
-------------------------------------------------------

To solve any issues with Connecting to TomTom Home and/or using the 'Operate my device' feature of TomTom, please do the following:-

STEP 1 Uninstall TomTom Home

- Disconnect your TomTom from your computer.
- Click on Start -> All Programs -> TomTom
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- Once Uninstalled, Open 'My Computer'.
- Right click on your 'C' drive and click on 'Search'
- in the boxes below where it says 'All or part of the filename', type 'Navcore' in this box.
- Further down, click on 'More Advanced Options'
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- Click on Search

When the search has completed. Delete any files or folders that are found in the search results. Once complete, we need to remove any items on your PC that refer to TomTom, to do this:-

- Open 'My Computer'.
- Right click on your 'C' drive and click on 'Search'
- in the boxes below where it says 'All or part of the filename', type 'TomTom' in this box.
- Further down, click on 'More Advanced Options'
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When the search has completed. Delete any files or folders that are found in the search results.

Once done, reboot your PC.

STEP 2 Perform Some PC Maintenance.

- Empty your Recycle Bin, on your desktop, right click on the recycle bin and choose 'Empty'.

Note: I chose not to perform the Disk Cleanup and Defragmentation, I didn't think that it was a necessary step, but perhaps I am wrong.

- Go to Start -> All Programs -> Accessories -> System Tools
- Do a Disk Cleanup, in the disk cleanup options, make sure all the items are ticked. You will see this after it has analyzed your PC.
- Once finished, do a Disk Defragment.
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These procedures can take a while to complete, depending on the status of your computer.

STEP 3 Install TomTom Home 2.3

- Click on http://download.tomtom.com/sweet/app...2winlatest.exe
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- Once Installed, please reboot your PC

STEP 4 Open TomTom Home

- Open TomTom Home without the device connected. Do you get any error messages at this point?
- Connect your TomTom to one of the USB ports on the back of your PC
- Switch the TomTom on. Do you get any error messages at this point when you open TomTom Home?

--------------------------------------------------------
Hopefully these steps should resolve a majority of the issues encountered when starting TomTom Home and getting the "HOMEruntime.exe failed with error 0: Process failed to start up correctly" error message.

Regards.

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Tip 1:
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Follow instructions.
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