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ser Guide for this scanner and it states: . I would assume this is the software on the CD and not a downloaded version which may or may not be the same. It also says: Note: Please "scanner" any prior version before installing this version. I think I would start over and try again. Check that all versions, either working or not, are removed via 'Programs & Features' then try the installation of the CD again. Insert the software CD in the drive then close any Autoplay window if it appears. Now go to Computer, and right click the CD/DVD drive > Explore. If you see a Setup or Setup.exe or similar, D/click to try and install the software.
uninstall it completely ....even the driver ...cause if it is a auto-run install it sees that the driver and the printer it is still on ...or ..browse the cd ..and only click on the scanner software first go to the control panel and remove the software from the add remove programs ...than ..restart the computer ..and than try only software for the scanner If it does the same...remove all drivers and software related with the printer /scanner..and run the complete cd again ...
i ve been solving ur problem through live chat... when my power got cut.... pls respond to my omments to the chat.... u can go to ur "my profile" page and clik on the chat.... the entire transcript will be available.... though we might not be able to chat... we might still respond through comments...
I lost the CD of the hp jst scanner 6200c, but i down loaded the program on line. However, when I scan nothing appears on the screen and the scanner makes a lot of noise. The light does go on on the scanner but it doesnt scan i get a blank