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On your printer settings on your computer when you select to print there should be a box that says only use black ink. Try that first and if it still prints in green you may have them in the wrong ports.
I suggest you try to reset the printer. remove the cartridges before starting these steps.
1. Press the Power button and the Cancel button at the same time and release them. The display will show 'Enter Special Key Combo'. 2. Now press the Blue(Scan), Green(Color Copy) and Grey(Black Copy) buttons one after the other. The display will show 'Support
If you just replaced the ink cartridges, make sure you've removed the plastic tabs that cover where the ink shoots out. If they are old cartridges, make sure that the nozles haven't dried up. Remove the cartridges and dab a cloth (one you don't mind staining) where the ink shoots out, if all the colours show up, it's clear. If you notice very little colour, or none at all, try dampening the cloth and wiping down the cartridges to promote inkflow through the nozles. Hope this helps.
He's not saying that the black cartridge won't print (which would warrant cleaning the heads, or messing with the cartridges) -- I have the same problem that MarkDan is having as well... no matter what you select as the output from any "Print" dialog window, the HP 21xx and 12xx series printers _always_ print in full color. You can choose Black and White, Greyscale, Color -- doesn't matter what you choose in the dialog boxes, it utterly ignores you, and will always print in color.
I have no idea why it does this, but it's eating a _ton_ of color ink for no good reason. I have searched all over the Web and on HP's site, but solution has been found.
I have changed the BLACK cartridge ( as suggested ) but still cannpt print or move breyond the PROBLEM Note that comes up to CHANGE the Yellow and Black Cartridge - I cannot SCAN or COPY leave alone PRINT - please suggest a solution - Thanks ,