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When closing down my computer I get a message screen that says ccApp is not responding. End now etc etc. I think that this is a Norton file so can you advise?

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  • exdentibuzz Nov 23, 2008

    Norton 360 v2

  • exdentibuzz Nov 23, 2008

    Not a loy. My auto-protect is either on or off. No possibility to find to uncheck scan floppy disc etc



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The process CC App (ccApp.exe) stands for "common clientapplication" and is used in conjunction with a number of SymantecNorton programs, such as Norton AntiSpam or Norton Antivirus.

If theccApp.exe process is stopped, the programs associated with ccApp.exewill not function properly.In other words: it's OK toterminate ccAp.exe forcefully during a shutdown, but don't go anddelete the ccApp.exe file because your Norton programs won't workafterward.

According to
"The ccApp.exe problem [has been fixed] ... in the latest Common Clientand Norton AntiSpam program updates. To install the update, start yourNorton product, run LiveUpdate, download the updates (including anyCommon Client updates and the Norton AntiSpam program update if it islisted), and then restart the computer when you are asked to do so. "(Source:

Posted on Nov 23, 2008

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May be your norton sow down the system and tokk so many ram memory to process.
if u wnat to remove norton tis link give u norton uninstaller.

Posted on Nov 23, 2008

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You didn't say what version of Norton but look here and see if there is any help

Posted on Nov 23, 2008

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  • 1 Open "All Programs" "Symantec" and "Norton 360" on your Windows PC to open the program.
  • 2 Click the "Tasks and Settings" tab, and click "Change Advanced Settings."
  • 3 Click "Firewall Protection Settings" and "General Rules." Click the blocked website in the list, and click the "Modify" button.
  • 4 Click "Permit" and click "Next." Select "Inbound and outbound" and click "Next."
  • 5 Click "Any computer" for the settings of the modified firewall rule, and click "Next."
  • 6 Check the box next to "All types of communication" and click "Next." Read over the on-screen information to confirm you wish to make the changes to your firewall's settings.
  • 7 Click "Next" twice, and click "Apply" to save the changes. Click "Close" to exit out the your Norton 360 Preferences.

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    I requested assistance on Feb 20, 2009. No answer yet

    You might want to try uninstalling one of the programs. Either the Norton or the Spysweeper. Both products seem to be trying to do the same thing and conflicting with each other. Good Luck!

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    Norton antivirus liveupdate

    1) Close all Norton applications.

    2) Moved file [ccWebWnd.dll]
    from [C:\Program Files\Common Files\Symantec Shared\]
    to [C:\_My Files\_TEMP]

    3) Run LiveUpdate
    Type [C:\Program Files\Symantec\LiveUpdate\LUAll.exe]
    into Windows Explorer Address bar and hit [Enter]

    4) Restart your computer.

    5) Moved file [ccWebWnd.dll]
    from [C:\_My Files\_TEMP]
    to [C:\Program Files\Common Files\Symantec Shared\]

    6) Run Norton SystemWorks LiveUpdate from your Windows Start Menu.

    7) Restart your computer.

    Dec 16, 2008 | Symantec Norton AntiVirus 2008: Windows

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    I bough the norton 360 2.0 premier edition with 2 year subscription upgrade with up to 3 computers use on line 12/1/2008 I pplaced it on my table top computer ok. A day or so later I went and put it on my...

    Hi! I have previously had problems with AntiVirus (Norton once) being disabled by a virus which made it hard to start it going again. There are a lot of viruses do not show up on Norton,. You should install a spyware catcher such as Spyware Doctor. I have Stopzilla, (anti-spyware) and cannot yet comment about its helpfulness. They are not free but cost a lot less than Norton. A lot of people prefer AVG Grisoft Free as their Antivirus prpgram but we all need an anti spyware program !Because I get mainly spywares, and rarely viruses, I feel that Norton may be getting obsolete and not providing sufficient protection. I call them all, loosely speaking viruses

    Your computer has crashed due to what i will call loosely a virus, it could be spyware trojan etc.

    What I'd do first it to go back to your task manager, and try to end the
    processes and programs that you see running.
    Can you see on topbar of task manager, there is a choice "programs" and one "processes".
    See the running programs and processes, do you recognize any names there?
    The virus may be one of the processes running there. Dont end them unless you know
    what you are doing
    End the programs you see running there. Try to do so by one.
    Things should get better once you have closed a lot of programs.
    Its a very slow process and you need patience

    If that does not work, you will need to restore to older settings and your
    files and docs stored on hard drive will not get lost

    You need to do a system restore.
    How you do that depends on what make you have such as Dell, advent etc
    Maybe you'll need to switch on, and while it is booting, press F12 or F10.
    You will to check with the manufacturer how to do system restore. You can
    find instruction manuals online etc.
    Here your computer goes back to the way it was at a restore point created on a
    previous restore date.

    you probably wont need to do that. Your stored files and programs you have installed
    will get wiped out.Unless they are super-important, let them go

    Get back to me if you have more difficulties and i hope u found that to be of somehelp

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    Close the antivirus program and reopen it. When it isclosed, the icon yellow for norton will not appear on bottom right hand side along with volume icon etc. You may also restart the computer to see id that helps. Right click the Norton icon and see id it says ENABLE AUTOPROTECT or DISABLE AUTOPROTECT. Try enabling.Try the same update after a while. If that does not work, try reinstalling Norton. I get 100s of viruses from 100s of friends and all sorts of things happen to me anti virus etc
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    When i turn off my computer it says END PROGRAM ccSvc.Hst When I press end program it takes forever for my computer to turn off. Also other option says press cancel and return to windows when I do this...

    That file is part of Norton/Symantec security suite. I've seen that error on many systems with Norton Products.

    You may be able to avoid the error by closing Norton in the system tray prior to shutdown of the system.

    When you select shutdown from the menu, windows forces all running programs to shutdown, including the antivirus. For whatever reason, sometimes Norton doesn't like the shutdown request.

    If you are not especially attached to the Norton product, you might try uninstalling it and trying AVG or Avast antivirus. is the link to download AVG 8.0

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    This is my 1st computer so haven't got a clue! I had norton 360 installed on my computer and backed up all files to online, my computer broke so have a new one. i installed my existing norton onto new...

    Hello kellywhalin

    First, welcome to the great big world of computing. It's really amazing out here. There's lots to learn so be patient w/ yourself and enjoy the ride.


    You can find Symantec's (they're the manufacturer of Norton 360) article on this issue HERE.

    I'm not sure, however, if this addresses a restore of data, etc. that was backed up to an online service.

    I think it would be much safer for you to speak w/ a Symantec representative regarding restoring your data that was backed up to their online data storage.

    We want to make sure that you don't accidentally restore files to locations on your hard disk that will usurp current system files, etc. and cause your system to crash ("wig out").

    Please, go HERE for Symantec's free online chat service and speak w/ a support representative there.

    Be sure to post back here to follow up w/ us and let us know what happened and if your problem was resolved, etc.

    ** Please, don't assign a rating to any of
    ** the experts' recommendations until your
    ** problem has been resolved or diagnosed.
    ** Once ratings are assigned, the problem
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    BJ @:)

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    You are correct as regards ccApp, this is the norton antivirus apllication running in the background and stopping the process will stop the constant monitoring. Just double check the power options are as they should be in control panel and if you want you can turn off norton for a set period of time by right clicking the icon in the taskbar and dissable it, the options for a set time should then appear. You can also check in the bios F2 or Del on start up and in the advanced cmos settings look for the line 'Wake On Lan' and maybe dissable it if you are on a wired network, save settings and exit. Remember also if you have an optical mouse they are more sensitive to noise or vibration or movement and will wake your pc.

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