Question about Brother HL 1850 Laser Printer

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Paper Jam in MP Tray under the Roller

A thick envelope got jammed in my MP tray. When I tried to pull it out, the it ripped off some papers remained stuck under the roller. I think it is just going to rip off again if I try to pull it out with tweezers. Any way to get that roller to lift up a little or otherwise to get under it?

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5 Suggested Answers

  • 1113 Answers

SOURCE: forms stuck on roller

Not simply, Remove from mains, all covers must come off first, then it is obvious. Probably will need new fuser
2d9596b.jpg INFO

Ensure labels are laser type and paper type is set accordingly

Posted on Dec 30, 2007

  • 48 Answers

SOURCE: QL-550 Label Stuck

Normally theres a lever you pull (the same one you use to manually pull the labels through), if you pull that, you should be able to blow the label out, or pull it through.

Posted on Apr 24, 2009

  • 2510 Answers

SOURCE: Printer jams frequently. Jam is in the paper

Locate the paper lifter and the initial rollers and clean these with isopropil alcohol and a Q tip. These items become hard and polished and will not grip the paper properly, causing the jam.

Posted on Jan 20, 2011

Testimonial: "Thanks - I tried that and it seems to be working better. Appreciate the help."

  • 1157 Answers

SOURCE: Brother MFC 8460n paper pickup

Hi tkennedy0720,

Please follow these steps to assure you have made sure there is no jam.

1. Press the cover release lever to open the front cover.

2. Take out the drum unit and toner cartridge assembly.

3. Open the back cover.

4. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).

5. Using both hands, gently pull the jammed paper out of the fuser unit.

6. Close the back cover.

7. Put the drum unit and toner cartridge assembly back in the machine.

8. Close the front cover.

9. Press the cover release lever to open the front cover.

10. Take out the drum unit and toner cartridge assembly.

11. Hold down the lock lever on the right and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.

12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

13. Put the drum unit and toner cartridge assembly back in the machine.

14. Close the front cover. Pull the paper tray completely out of the machine. Use both hands to slowly pull out the jammed paper.

15. Press the cover release lever to open the front cover.

16. Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening.

17. Put the drum unit and toner cartridge assembly back in the machine.

18. Close the front cover.

20. Put the paper tray firmly back in the machine.

21. Take out any paper from the ADF (automatic document feeder) that is not jammed. Open the ADF cover. Carefully pull out the jammed document to the left. Check for and remove any small pieces of paper stuck in the machine. A small piece of paper stuck in ADF will cause a document jam.

22. Close the ADF cover. Press Stop/Exit. If the Document is jammed under the document cover. Take out any paper from the ADF that is not jammed. Lift the document cover. Pull out any jammed documents to the right. Again, carefully check for and remove any small pieces of paper.

23. Close the document cover. Press Stop/Exit. If the Document is jammed at the output tray. Take out any paper from the ADF that is not jammed. Pull the jammed document out to the right.

24. Press Stop/Exit. If the Document is jammed in the duplex slot (only for machines which support Duplex printing). Take out any paper from the ADF that is not jammed. Pull the jammed document out to the right.

25. Press Stop/Exit. Make a Copy to test. Before placing your document(s) in the ADF verify the error message "Document Jam" in no longer displayed on the LCD. If the error message continues to appear on the LCD, please contact Brother Customer Service from "Contact Us". Verify the ADF document support (located on the top of the ADF) is pulled out. Verify the document(s) are between 5.8 to 8.5 in. wide and 5.8 to 14in. long. Make sure the documents are inserted face up in the ADF, top edge first. The ADF can hold up to 50 pages and feeds each sheet individually. Use standard 20 lb (80 g/m²) paper and always fan the pages before putting them in the ADF.

DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped, pasted or taped. DO NOT use cardboard, newspaper or fabric. Make sure documents written with ink are completely dry. Adjust the paper guides to fit the width of your documents. This ensures the document(s) will feed straight, preventing jams. Make a copy listed below:
For MFC users :
Press Start.
For DCP users :
Press Copy located below the LCD and then press Start.

Hope it helps.

Thank you for using FixYa.

Posted on Jul 06, 2011

  • 110 Answers

SOURCE: my brothers 5840CN will not

put less amount of papers and adjust the paper with adjusters tray lockers

Posted on Aug 02, 2011

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  • Discover the location of the jam. Carefully open the cover of the copy machine and the paper tray to see exactly where the paper is jammed.
  • 2Turn off the copy machine before pulling out the paper.
  • 3Pull the page out, the opposite way it is fed into the copier. Pull the jammed sheet out gently. If you tug too hard, the paper may rip.
  • 4Check for any paper fragments and clean up any torn pieces.
  • 5Check the roller where the jam occurred to be sure none of the copier parts are loose or broken. The roller should be smooth all the way across with no possible snags.
  • 6Replace the cover and paper tray and turn the machine back on.
  • 7Press the button to cancel the paper jam message. This button will vary among copy machines. The display will tell you which button to push

    see the diagram for copiers and let`s the way of paper for troubleshooting .
  • 12_19_2011_4_33_16_pm.jpgsincerely. Merry Christmas.

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    managua, nicaragua. c.a

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    How to load evelopes HL 2140

    Brother Hl 2140 Printing on thick paper, labels and envelopes 2
    When the back output tray is pulled down, the printer has a straight paper path from the manual feed slot through to the back of the printer. Use this paper feed and output method when you want to print on thick paper, labels or envelopes.

    Open the back cover

    Open the manual feed slot cover.

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    Using both hands, put one piece of paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go.

    • Put the paper into the manual feed slot with the side to be printed face up.
    • Make sure that the paper or envelope is straight and in the proper position on the manual feed slot. If it is not, the paper or the envelope may not be fed properly, resulting in a skewed printout or a paper jam.
    • Do not put more than one piece of paper in the manual feed slot at any one time, as it may cause a jam.
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    Please try this

    1. Turn off the printer.
    2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
    3. Also open the back cover of the printer if this model has one.
    4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
    5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
    6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
    7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
    8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
    9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
    10. see alternative if the problem is still not solved.

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