Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Notebook does not recognize My Book / Western Digital hard drive

I have a My Book Essential Edition external hard drive (Western Digital, model WD5000C032). My computer runs Windows XP. All of a sudden my TOSHIBA notebook stoped recognizing the hard drive (recognized it as an unknown USB device and asked for drivers). The USB ports work alright with other USB devices.
Problems with the My Book have already been posted in this website.
Could you help me?

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  • 6 more comments 
  • rockncock Nov 24, 2008

    same problem

  • caraffle Nov 24, 2008

    I am trying to get my Dell to recognize my MY BOOK, I have been trying to get my data since SATURDAY. I did find a program called RevoverMyFiles but I am afraid to buy it because there are no reviews of this product anywhere.

  • mikeeee4444 Nov 25, 2008

    and how can you recover data from a hard drive not being recognized????

  • garyk37 Nov 28, 2008

    I have the WD5000C032 and Windows XP will not recoginize, error message "no digital signature"

  • tedownow Dec 22, 2008

    I have my book premium w/same problem. worked fine before and now won't work. works fine when I connect it to my media player for my tv. when hooked to my computer it reads, "found new usb device, please load disc or locate drivers". I don't know what to do

  • lucky777777 Jan 02, 2009

    The My Book drive was working well for several months on my Vista Dell Desktop, but now My Computer doesn't display the My Book drive. When the USB plugs in the computer makes the connect tone, and when disconnected makes the disconnect tone. But I can't get into the drive...any ideas on what to try?

  • stephenmckin Feb 05, 2009

    laptop sees western my book in device manager but nowhere else,
    have tried looking for 1394 but ain't or can't find one.
    any ideas.
    want to format hd.cheers

  • Easymac79 Apr 20, 2009

    mine is the 640 GB, but it is the same issue, only my computer says that it has detected new hardware, and says it is ready, but it wont display in my computer, I am using a gateway m7317u notebook, with windows 7 beta on it. It used to work, then all of the sudden has stopped.



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I have solved a similar problem to this. My laptop would not allow me to get to my WD Passport. The driver was fine and no errors were reported - it recognised the drive when I ran the hardware removal utility - I just couldn't see it from any of my windows applications and therefore couldn't get to any data.

The problem was that the passport was being designated as E:\ but my laptop already has a network drive mapped to E:\. When I am in the office the computer connects the network drive to E:/ and so my passport automatically picks the next available letter - F:\. Away from the office, the network drive is still buit shows as "disconnected network drive" and somehow the laptop gets confused into designating both the the passport and the disconnected network drive to the same letter. so the passport is not visible in My Computer.

To fix it I went to My Computer, right clicked on the disconnected network drive and select Disconnect from the options there. And hey presto the passport appeared!

You can see which letter your USB HDD is assigned in the device manager in XP. Right click on the device and go to the Volumes tab - click on Populate and the drive letter should be shown there. If that doesn't match what you see under that letter in My Computer it looks like you have a similar problem & so disconnecting whatever is there in My computer might help.

Posted on Jun 07, 2009

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Hi,Either the drive itself failed or you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.

Solution 1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, see How can I replace a product under warranty?

Solution 2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, please see How to test a drive for problems using Windows Data Lifeguard Diagnostics
If the software reports an error for the drive, please see Data Lifeguard Tools 11 Error Codes for a list of error codes and what they mean.

If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again.

For Windows XP please see How to partition and format your hard drive (from unused space) for use in Windows XP or Server 2003

IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.

Good Luck


Posted on Jan 04, 2009

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