Question about Jura Capresso 560 Electric Burr Grinder
I think that the been container was removed without turning it to the proper position. The continer isn't lining up properly.
I had this problem and fixed it. At the bottom of the bean container is a tab that extends about a quarter of the way around. This tab is designed to fit into the base inside a quarter-circle groove that rotates back and forth slightly when the bean container is installed or removed. In my case, the groove on the base was not aligned correctly, so I inserted a blade screwdriver into the groove and rotated it gently in a counter-clockwise direction until it stopped. After this, I could install the bean container as expected.
Posted on Jan 28, 2018
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Posted on Jan 02, 2017
I had a similar problem, and solved it by turning the grinder by hand against resistance. Apparently the grinder wasn't really turning during the cycle and needed to be cleared. If your beans are "hopping" this may be a different problem.
Posted on Aug 14, 2009
Testimonial: "Grinder is turning but old bean oil is clogging it. Stirring beans on next brewing after drying the grinder was also customer services recommendation"
I would suspect a log in the outlet shute where it goes into the grinds hopper. Clean it out and then turn the hopper to the coarsest setting to clean it out all together. Coarse grinds are a very good cleaner.
Posted on Oct 04, 2010
I just called their customer service 800-220-5701 with the same problem.
There's a point at the bottom of the chute where you can add ground coffee that tends to clog, especially if water gets in there. Access is from underneath - - remove the bottom tray and reach in - - it's not the hinged flap opening (that's the first thing you'll feel) but if you leave that closed and reach behind it, there's a silver-dollar sized area you're supposed to try to access and clean using a dry cloth. Once that's done you're supposed to try vacuuming from the top and then let it dry for a day or two.
Posted on Dec 22, 2010
This sounds like the grinder is not strong enough to grind properly. Try adjust the grind to a bit coarser, if this makes no difference then the bearings inside the grinder may gone. Try only fill a small amount of beans in the container and see if it works. It may be that when there is too much of a load on it it will not spin the blades.
Posted on Mar 29, 2011
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